It is possible to assign escalation type bundles to an SLA. Therefore, a multiselect field has been added to the Add Service Level Agreement screen.
New Field
- Escalation Bundles
-
Here you can choose from a list of all available bundles which should be assigned to this SLA. Assigning a bundle to a SLA will cause the escalation types, which are assigned to this bundle, to be considered for a ticket which has this SLA set.
Note
The calendar setting and the times in the SLA has no effect for the advanced escalations feature.
