Ticket::EventModulePost###99-SurveySendRequest
Ticket event module to send automatically survey email requests to customers if a ticket is closed.
Default value:
---
Event: (ArticleCreate|TicketStateUpdate)
Module: Kernel::System::Ticket::Event::SurveySendRequest
Survey::AmountOfSurveysPer30Days
Defines maximum amount of surveys that get sent to a customer per 30 days (0 means no maximum, all survey requests will be sent).
Default value:
0
Survey::CheckSendConditionCustomerFields
Defines the columns for the dropdown list for building send conditions (0 => inactive, 1 => active).
This setting is not active by default.
Default value:
---
UserCity: '0'
UserComment: '0'
UserCountry: '0'
UserCustomerID: '0'
UserEmail: '0'
UserFax: '0'
UserFirstname: '0'
UserLastname: '0'
UserLogin: '0'
UserMobile: '0'
UserPhone: '0'
UserStreet: '0'
UserTitle: '0'
UserZip: '0'
Survey::CheckSendConditionService
Enable or disable the send condition check for the service.
Default value:
0
Survey::CheckSendConditionTicketType
Enable or disable the send condition check for the ticket type.
Default value:
0
Survey::DeletePeriod
Results older than the configured amount of days will be deleted. Note: delete results done by the OTRS Daemon, prior activation of “Task###SurveyRequestsDelete” setting.
Default value:
365
Survey::Hook
The identifier for a survey, e.g. Survey#, MySurvey#. The default is Survey#.
This setting can not be deactivated.
Default value:
Survey#
Survey::NotificationBody
Default body for the notification email to customers about new survey.
This setting can not be deactivated.
Default value:
Dear Customer,
Thanks for using our service. Help us to improve us and our services.
Please give us feedback on how to improve our services:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/external/survey/<OTRS_PublicSurveyKey>
Thanks for your help!
Your OTRS-Team
Survey::NotificationRecipientBlacklist
Surveys will not be sent to the configured email addresses.
Default value:
--- []
Survey::NotificationSender
Default sender for the notification email to customers about new survey.
This setting can not be deactivated.
Default value:
quality@example.com
Survey::NotificationSubject
Default subject for the notification email to customers about new survey.
This setting can not be deactivated.
Default value:
Help us with your feedback!
Survey::SendInHoursAfterClose
Defines the amount in hours a ticket has to be closed to trigger the sending of a survey (0 means send immediately after close). Note: delayed survey sending is done by the OTRS Daemon, prior activation of “Daemon::SchedulerCronTaskManager::Task###SurveyRequestsSend” setting.
This setting can not be deactivated.
Default value:
0
Survey::SendNoSurveyRegExp
If this regex matches, no customer survey will be sent.
Default value:
(MAILER-DAEMON|postmaster|abuse)@.+?\..+?
Survey::SendOnlyToRealCustomer
Defines if survey requests will be only send to real customers.
This setting can not be deactivated.
Default value:
0
Survey::SendPeriod
Amount of days after sending a survey mail in which no new survey requests are sent to the same customer. Selecting 0 will always send the survey mail.
Default value:
300
Survey::ShowVoteData
Enable or disable the ShowVoteData screen in the external interface to show data of a specific survey result when the customer tries to answer a survey the second time.
This setting is not active by default.
Default value:
0
