FrontendAdmin

AgentLogoCustom###default

The logo shown in the header of the administrator interface for the skin “OTRS”. See “AgentLogo” for further description.

This setting is not active by default.

Default value:

---
StyleHeight: 50px
StyleRight: 30px
StyleTop: 20px
StyleWidth: 120px
URL: skins/Agent/default/img/loginlogo_default.png

AgentLogoCustom###highcontrast

The logo shown in the header of the administrator interface for the skin “High Contrast”. See “AgentLogo” for further description.

Default value:

---
StyleHeight: 50px
StyleRight: 25px
StyleTop: 20px
StyleWidth: 50px
URL: skins/Agent/highcontrast/img/otrs-signet-white.png

AgentLogoCustom###slim

The logo shown in the header of the administrator interface for the skin “Slim”. See “AgentLogo” for further description.

Default value:

---
StyleHeight: 30px
StyleRight: 15px
StyleTop: 13px
StyleWidth: 30px
URL: skins/Agent/default/img/otrs-signet.png

AutoComplete::Agent###CustomerSearch

Defines the configuration options for the autocompletion feature.

Default value:

---
AutoCompleteActive: '1'
ButtonText: Search Customer
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'

AutoComplete::Agent###UserSearch

Defines the configuration options for the autocompletion feature.

Default value:

---
AutoCompleteActive: '1'
ButtonText: Search User
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'

Events###Appointment

List of all appointment events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- AppointmentCreate
- AppointmentUpdate
- AppointmentDelete
- AppointmentNotification

Events###Article

List of all article events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- ArticleCreate
- ArticleUpdate
- ArticleSend
- ArticleBounce
- ArticleAgentNotification
- ArticleCustomerNotification
- ArticleAutoResponse
- ArticleFlagSet
- ArticleFlagsSet
- ArticleFlagDelete
- ArticleCustomerFlagSet
- ArticleCustomerFlagDelete
- ArticleAgentNotification
- ArticleCustomerNotification
- ArticleEmailSendingQueued
- ArticleEmailSendingSent
- ArticleEmailSendingError
- ArticleDeleteAttachment

Events###Calendar

List of all calendar events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- CalendarCreate
- CalendarUpdate

Events###Chat

List of all chat events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- ChatAdd
- ChatChannelUpdate
- ChatMessageAdd
- ChatRequestUpdate
- ChatUpdate

Events###CustomPage

List of all custom page events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- CustomPageAdd
- CustomPageUpdate
- CustomPageDelete
- CustomPageContentAdd
- CustomPageContentUpdate
- CustomPageContentDelete

Events###CustomerCompany

List of all customer company events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- CustomerCompanyAdd
- CustomerCompanyUpdate

Events###CustomerUser

List of all customer user events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- CustomerUserAdd
- CustomerUserUpdate

Events###DynamicField

List of all dynamic field events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- DynamicFieldAdd
- DynamicFieldUpdate
- DynamicFieldDelete

Events###FAQ

List of all knowledge base article events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- FAQCreate
- FAQDelete
- FAQUpdate
- FAQVoteAdd
- FAQCategoryGroupUpdate

Events###LinkObject

List of all link object events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- LinkObjectLinkAdd
- LinkObjectLinkDelete

Events###Package

List of all package events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- PackageInstall
- PackageReinstall
- PackageUpgrade
- PackageUninstall

Events###Queue

List of all queue events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- QueueCreate
- QueueUpdate

Events###SLA

List of all service level agreement events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- SLACreate
- SLAPreferencesSet
- SLAUpdate

Events###Service

List of all service events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- ServiceCreate
- ServicePreferencesSet
- ServiceUpdate

Events###ServiceCatalogueItem

List of all service catalog item events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- ItemContentCategorySet
- ItemContentDelete
- ItemContentUpdate

Events###Ticket

List of all ticket events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- TicketCreate
- TicketDelete
- TicketTitleUpdate
- TicketUnlockTimeoutUpdate
- TicketQueueUpdate
- TicketTypeUpdate
- TicketServiceUpdate
- TicketSLAUpdate
- TicketCustomerUpdate
- TicketPendingTimeUpdate
- TicketLockUpdate
- TicketArchiveFlagUpdate
- TicketStateUpdate
- TicketOwnerUpdate
- TicketResponsibleUpdate
- TicketPriorityUpdate
- HistoryAdd
- HistoryDelete
- TicketAccountTime
- TicketMerge
- TicketSubscribe
- TicketUnsubscribe
- TicketFlagSet
- TicketCustomerFlagSet
- TicketFlagDelete
- TicketCustomerFlagDelete
- EscalationResponseTimeNotifyBefore
- EscalationUpdateTimeNotifyBefore
- EscalationSolutionTimeNotifyBefore
- EscalationResponseTimeStart
- EscalationUpdateTimeStart
- EscalationSolutionTimeStart
- EscalationResponseTimeStop
- EscalationUpdateTimeStop
- EscalationSolutionTimeStop
- NotificationNewTicket
- NotificationFollowUp
- NotificationLockTimeout
- NotificationOwnerUpdate
- NotificationResponsibleUpdate
- NotificationAddNote
- NotificationMove
- NotificationPendingReminder
- NotificationEscalation
- NotificationEscalationNotifyBefore
- NotificationServiceUpdate
- NotificationSLAUpdate

Frontend::CommonParam###Action

Defines the default value for the action parameter.

Default value:

Admin

Frontend::RichText::DefaultCSS

Defines the default CSS used in rich text editors.

This setting can not be deactivated.

Default value:

font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;

Frontend::RichText::EnhancedMode

Enables the enhanced mode for the multi-line editor with more editing features.

This setting can not be deactivated.

Default value:

0

Frontend::RichTextHeight

Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).

This setting can not be deactivated.

Default value:

320

Frontend::RichTextPath

Defines the URL rich text editor path.

This setting can not be deactivated.

Default value:

<OTRS_CONFIG_Frontend::PrefixPath>/htdocs/js/thirdparty/ckeditor-4.16.0/

Frontend::RichTextWidth

Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).

This setting can not be deactivated.

Default value:

620

LoginURL

Defines an alternate login URL for the administrator interface.

This setting is not active by default.

Default value:

http://host.example.com/login.html

ModernizeFormFields

Use modern type of select and autocomplete fields in the administrator interface, where applicable (input fields).

This setting can not be deactivated.

Default value:

1

OpenMainMenuOnHover

If enabled, the first level of the main menu opens on mouse hover (instead of click only).

This setting can not be deactivated.

Default value:

0

PossibleNextActions

Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.

Default value:

---
'[% Env(''CGIHandle'') %]?Action=Admin': Go to administrator interface.

FrontendAdminFrontendNotification

Frontend::NotifyModule###1000-CloudServicesDisabled

Defines the module to display a notification if cloud services are disabled.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::AgentCloudServicesDisabled

Frontend::NotifyModule###5000-SystemConfigurationIsDirty-Check

Defines the module to display a notification in the administrator interface, if there are modified system configuration settings that are not deployed yet.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::SystemConfigurationIsDirtyCheck

Frontend::NotifyModule###5200-SystemConfigurationInvalid-Check

Defines the module to display a notification in the administrator interface, if there are invalid system configuration settings deployed.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::SystemConfigurationInvalidCheck

Frontend::NotifyModule###6050-SystemConfiguration-OutOfSync-Check

Defines the module to display a notification in the administrator interface if the system configuration is out of sync.

This setting can not be deactivated.

Default value:

---
AllowedDelayMinutes: '5'
Module: Kernel::Output::HTML::Notification::SystemConfigurationOutOfSyncCheck

Frontend::NotifyModule###8000-PackageManager-CheckNotVerifiedPackages

Defines the module to display a notification in the administrator interface, if the installation of not verified packages is activated.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::PackageManagerCheckNotVerifiedPackages

Frontend::NotifyModule###9000-Generic

Defines the module to display a generic notification in the administrator interface. Either “Text” - if configured - or the contents of “File” will be displayed. Use “Priority” key to style the notification. If “Link” key is supplied, notification text will be wrapped in an anchor leading to specified address. You can use “Target” key to define a target attribute of the defined link.

This setting is not active by default.

Default value:

---
File: <OTRS_CONFIG_Home>/var/notify.txt
Link: https://www.otrs.com
Module: Kernel::Output::HTML::Notification::Generic
Priority: Warning
Target: _blank
Text: The OTRS Website

FrontendAdminModuleRegistration

Frontend::Module###Admin

Front end module registration for the administrator interface.

Default value:

---
Description: Admin Area.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: ''

Frontend::Module###AdminACL

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Access Control Lists (ACL)

Frontend::Module###AdminAgentStyle

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Agent Interface Style

Frontend::Module###AdminAppointmentCalendarManage

Front end module registration for the administrator interface.

Default value:

---
Description: Calendar manage screen.
Group:
- admin
GroupRo: []
NavBarName: Calendar
Title: Manage Calendars

Frontend::Module###AdminAppointmentImport

Front end module registration for the administrator interface.

Default value:

---
Description: Import appointments screen.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Import Appointments

Frontend::Module###AdminAppointmentNotificationEvent

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Appointment Notifications

Frontend::Module###AdminAttachment

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Attachments

Frontend::Module###AdminAutoResponse

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Auto Responses

Frontend::Module###AdminChatChannel

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Chat Channels

Frontend::Module###AdminChatIntegration

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Chat Integration

Frontend::Module###AdminCloudServiceSMS

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: SMS

Frontend::Module###AdminCloudServices

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Cloud Services

Frontend::Module###AdminCommunicationLog

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Communication Log GUI

Frontend::Module###AdminContactWithData

Front end module registration for the administrator interface.

Default value:

---
Description: Admin contact with data.
Group:
- admin
GroupRo: []
NavBarName: Ticket
Title: Admin Contact With Data

Frontend::Module###AdminCustomPage

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Custom Page

Frontend::Module###AdminCustomerCompany

Front end module registration for the administrator interface.

Default value:

---
Description: Edit Customer Companies.
Group:
- admin
- users
GroupRo: []
NavBarName: Customers
Title: Customer Companies

Frontend::Module###AdminCustomerGroup

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customers ↔ Groups

Frontend::Module###AdminCustomerUser

Front end module registration for the administrator interface.

Default value:

---
Description: Edit Customer Users.
Group:
- admin
- users
GroupRo: []
NavBarName: Customers
Title: Customer Users

Frontend::Module###AdminCustomerUserCustomer

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customer Users ↔ Customers

Frontend::Module###AdminCustomerUserGroup

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customer Users ↔ Groups

Frontend::Module###AdminCustomerUserService

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customer Users ↔ Services

Frontend::Module###AdminDynamicField

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Dynamic Fields GUI

Frontend::Module###AdminDynamicFieldCheckbox

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Checkbox Backend GUI

Frontend::Module###AdminDynamicFieldContactWithData

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Contact Data Backend GUI

Frontend::Module###AdminDynamicFieldDateTime

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Date Time Backend GUI

Frontend::Module###AdminDynamicFieldDropdown

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Drop-down Backend GUI

Frontend::Module###AdminDynamicFieldInvalid

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Invalid Backend GUI

Frontend::Module###AdminDynamicFieldMultiselect

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Multiselect Backend GUI

Frontend::Module###AdminDynamicFieldText

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Text Backend GUI

Frontend::Module###AdminEmail

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Notification

Frontend::Module###AdminExternalHomePage

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin External Home Page

Frontend::Module###AdminExternalLayout

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin External Interface Layout

Frontend::Module###AdminGenericAgent

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: GenericAgent

Frontend::Module###AdminGenericInterfaceDebugger

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Generic Interface Debugger GUI

Frontend::Module###AdminGenericInterfaceErrorHandlingDefault

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Generic Interface ErrorHandling GUI

Frontend::Module###AdminGenericInterfaceErrorHandlingRequestRetry

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Generic Interface ErrorHandling GUI

Frontend::Module###AdminGenericInterfaceInvokerDefault

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Generic Interface Invoker GUI

Frontend::Module###AdminGenericInterfaceInvokerEvent

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Generic Interface Invoker Event GUI

Frontend::Module###AdminGenericInterfaceMappingSimple

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Generic Interface Web Service Mapping GUI

Frontend::Module###AdminGenericInterfaceMappingXSLT

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Generic Interface Web Service Mapping GUI

Frontend::Module###AdminGenericInterfaceOperationDefault

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Generic Interface Operation GUI

Frontend::Module###AdminGenericInterfaceOperationRPC

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Generic Interface RPC Operation GUI

Frontend::Module###AdminGenericInterfaceTransportHTTPREST

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Generic Interface TransportHTTPREST GUI

Frontend::Module###AdminGenericInterfaceTransportHTTPSOAP

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Generic Interface TransportHTTPSOAP GUI

Frontend::Module###AdminGenericInterfaceWebservice

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Generic Interface Web Service GUI

Frontend::Module###AdminGenericInterfaceWebserviceHistory

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Generic Interface Web Service History GUI

Frontend::Module###AdminGroup

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Groups

Frontend::Module###AdminLog

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Log

Frontend::Module###AdminMailAccount

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Mail Accounts

Frontend::Module###AdminNotificationEvent

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Ticket Notifications

Frontend::Module###AdminPGP

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: PGP Key Management

Frontend::Module###AdminPackageManager

Front end module registration for the administrator interface.

Default value:

---
Description: Software Package Manager.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Package Manager

Frontend::Module###AdminPerformanceLog

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Performance Log

Frontend::Module###AdminPostMasterFilter

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: PostMaster Filters

Frontend::Module###AdminPriority

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Priorities

Frontend::Module###AdminProcessManagement

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Process Management

Frontend::Module###AdminProcessManagementActivity

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Activity GUI

Frontend::Module###AdminProcessManagementActivityDialog

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Activity Dialog GUI

Frontend::Module###AdminProcessManagementPath

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Path GUI

Frontend::Module###AdminProcessManagementSequenceFlow

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Sequence Flow GUI

Frontend::Module###AdminProcessManagementSequenceFlowAction

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Sequence Flow Action GUI

Frontend::Module###AdminQueue

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Queues

Frontend::Module###AdminQueueAutoResponse

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Queues ↔ Auto Responses

Frontend::Module###AdminQueueSMSTemplates

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: SMS Templates ↔ Queues

Frontend::Module###AdminQueueTemplates

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Templates ↔ Queues

Frontend::Module###AdminRegistration

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Registration

Frontend::Module###AdminRole

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Roles

Frontend::Module###AdminRoleGroup

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Roles ↔ Groups

Frontend::Module###AdminRoleUser

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Agents ↔ Roles

Frontend::Module###AdminSLA

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Service Level Agreements

Frontend::Module###AdminSMIME

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: S/MIME Management

Frontend::Module###AdminSMSTemplate

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: SMS Templates

Frontend::Module###AdminSalutation

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Salutations

Frontend::Module###AdminSelectBox

Front end module registration for the administrator interface.

This setting is not active by default.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: SQL Box

Frontend::Module###AdminService

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Services

Frontend::Module###AdminServiceCatalogue

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Customer Service Catalog.

Frontend::Module###AdminServiceCatalogueCategories

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Customer Service Catalog Categories

Frontend::Module###AdminServiceCatalogueItems

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Customer Service Catalog Items

Frontend::Module###AdminSession

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Session Management

Frontend::Module###AdminSignature

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Signatures

Frontend::Module###AdminState

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: States

Frontend::Module###AdminSupportDataCollector

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Support Data Collector

Frontend::Module###AdminSystemAddress

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Email Addresses

Frontend::Module###AdminSystemConfiguration

Front end module registration for the administrator interface.

This setting can not be deactivated.

Default value:

---
Description: Admin.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Configuration

Frontend::Module###AdminSystemConfigurationDeployment

Front end module registration for the administrator interface.

Default value:

---
Description: Manage System Configuration Deployments.
Group:
- admin
- users
GroupRo: []
NavBarName: SystemConfiguration
Title: System Configuration Deployment

Frontend::Module###AdminSystemConfigurationGroup

Front end module registration for the administrator interface.

This setting can not be deactivated.

Default value:

---
Description: Admin.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Configuration Group

Frontend::Module###AdminTemplate

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Templates

Frontend::Module###AdminTemplateAttachment

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Templates ↔ Attachments

Frontend::Module###AdminType

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Types

Frontend::Module###AdminUser

Front end module registration for the administrator interface.

Default value:

---
Description: Create and manage agents.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Agents

Frontend::Module###AdminUserGroup

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Agents ↔ Groups

Frontend::Module###AgentCustomerSearch

Front end module registration for the administrator interface.

Default value:

---
Description: Agent Customer Search.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Agent Customer Search

Frontend::Module###AgentDaemonInfo

Front end module registration for the administrator interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Shows information on how to start OTRS Daemon

Frontend::Module###AgentFAQCategory

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQLanguage

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentPreferences

Front end module registration for the administrator interface.

Default value:

---
Description: Agent preferences.
Group: []
GroupRo: []
NavBarName: Preferences
Title: Agent Preferences

Frontend::Module###AgentSystemContract

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group: []
GroupRo: []
NavBarName: ''
Title: System Contract

Frontend::Module###AjaxAttachment

Front end module registration for the administrator interface.

Default value:

---
Description: AJAX attachment.
Group: []
GroupRo: []
NavBarName: ''
Title: AJAX Attachment

Frontend::Module###Logout

Front end module registration for the administrator interface.

Default value:

---
Description: Logout module.
Group: []
GroupRo: []
NavBarName: ''
Title: Logout

Frontend::Module###PictureUpload

Front end module registration for the administrator interface.

This setting can not be deactivated.

Default value:

---
Description: Picture upload module.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Picture Upload

Frontend::NavBarModule###11-AdminContactWithData

Front end module registration for the administrator interface. Disables “Edit contacts with data” link if there is no source field configured.

Default value:

---
Module: Kernel::Output::HTML::NavBar::AdminContactWithData

Frontend::NavBarModule###2-AdminFavourites

Front end module registration for the administrator interface. Shows personal favorites as sub navigation items of the Admin menu.

Default value:

---
Module: Kernel::Output::HTML::NavBar::AdminFavourites

FrontendAdminModuleRegistrationAdminOverview

Frontend::NavigationModule###Admin

Navigation module for the administrator interface.

Default value:

---
Block: ''
Description: Admin modules overview.
Group:
- admin
GroupRo: []
IconBig: ''
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: ''

Frontend::NavigationModule###AdminACL

Navigation module for the administrator interface.

Default value:

---
Block: Automation
Description: Configure and manage ACLs.
Group:
- admin
GroupRo: []
IconBig: fa-check-square-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Access Control Lists (ACL)

Frontend::NavigationModule###AdminAgentStyle

Navigation module for the administrator interface.

Default value:

---
Block: Agent
Description: Manage the Styles.
Group:
- admin
GroupRo: []
IconBig: fa-paint-brush
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Styles

Frontend::NavigationModule###AdminAppointmentCalendarManage

Navigation module for the administrator interface.

Default value:

---
Block: Administration
Description: Create and manage calendars.
Group:
- admin
GroupRo: []
IconBig: fa-calendar
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Calendars

Frontend::NavigationModule###AdminAppointmentNotificationEvent

Navigation module for the administrator interface.

Default value:

---
Block: Communication
Description: Create and manage appointment notifications.
Group:
- admin
GroupRo: []
IconBig: fa-bell-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Appointment Notifications

Frontend::NavigationModule###AdminAttachment

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Create and manage attachments.
Group:
- admin
GroupRo: []
IconBig: fa-paperclip
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Attachments

Frontend::NavigationModule###AdminAutoResponse

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Create and manage responses that are automatically sent.
Group:
- admin
GroupRo: []
IconBig: fa-reply
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Auto Responses

Frontend::NavigationModule###AdminChatChannel

Navigation module for the administrator interface.

Default value:

---
Block: Chat
Description: Create and manage chat channels.
Group:
- admin
GroupRo: []
IconBig: fa-comments-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Chat Channels

Frontend::NavigationModule###AdminChatIntegration

Navigation module for the administrator interface.

Default value:

---
Block: Chat
Description: Integrate the public chat into a website.
Group:
- admin
GroupRo: []
IconBig: fa-commenting-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Chat Integration

Frontend::NavigationModule###AdminCloudServices

Navigation module for the administrator interface.

Default value:

---
Block: OTRSGroup
Description: Manage OTRS Group cloud services.
Group:
- admin
GroupRo: []
IconBig: fa-cloud
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Cloud Services

Frontend::NavigationModule###AdminCommunicationLog

Navigation module for the administrator interface.

Default value:

---
Block: Communication
Description: Display communication log entries.
Group:
- admin
GroupRo: []
IconBig: fa-table
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Communication Log

Frontend::NavigationModule###AdminCustomPage

Navigation module for the administrator interface.

Default value:

---
Block: External
Description: Manage Custom Pages.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Custom Pages

Frontend::NavigationModule###AdminCustomerCompany

Navigation module for the administrator interface.

Default value:

---
Block: Users
Description: Create and manage customers.
Group:
- admin
- users
GroupRo: []
IconBig: fa-building-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customers

Frontend::NavigationModule###AdminCustomerGroup

Navigation module for the administrator interface.

Default value:

---
Block: Users
Description: Link customers to groups.
Group:
- admin
GroupRo: []
IconBig: fa-building-o
IconSmall: fa-users
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customers ↔ Groups

Frontend::NavigationModule###AdminCustomerUser

Navigation module for the administrator interface.

Default value:

---
Block: Users
Description: Create and manage customer users.
Group:
- admin
- users
GroupRo: []
IconBig: fa-male
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Users

Frontend::NavigationModule###AdminCustomerUserCustomer

Navigation module for the administrator interface.

Default value:

---
Block: Users
Description: Link customer users to customers.
Group:
- admin
GroupRo: []
IconBig: fa-male
IconSmall: fa-building-o
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Users ↔ Customers

Frontend::NavigationModule###AdminCustomerUserGroup

Navigation module for the administrator interface.

Default value:

---
Block: Users
Description: Link customer users to groups.
Group:
- admin
GroupRo: []
IconBig: fa-male
IconSmall: fa-users
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Users ↔ Groups

Frontend::NavigationModule###AdminCustomerUserService

Navigation module for the administrator interface.

Default value:

---
Block: Users
Description: Link customer users to services.
Group:
- admin
GroupRo: []
IconBig: fa-male
IconSmall: fa-wrench
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Users ↔ Services

Frontend::NavigationModule###AdminDynamicField

Navigation module for the administrator interface.

Default value:

---
Block: Automation
Description: Create and manage dynamic fields.
Group:
- admin
GroupRo: []
IconBig: fa-align-left
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Dynamic Fields

Frontend::NavigationModule###AdminEmail

Navigation module for the administrator interface.

Default value:

---
Block: Communication
Description: Send notifications to users.
Group:
- admin
GroupRo: []
IconBig: fa-quote-right
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Admin Notification

Frontend::NavigationModule###AdminExternalHomePage

Navigation module for the administrator interface.

Default value:

---
Block: External
Description: Manage the Home Page.
Group:
- admin
GroupRo: []
IconBig: fa-home
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Home Page

Frontend::NavigationModule###AdminExternalLayout

Navigation module for the administrator interface.

Default value:

---
Block: External
Description: Manage the Layout.
Group:
- admin
GroupRo: []
IconBig: fa-paint-brush
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Layout

Frontend::NavigationModule###AdminGenericAgent

Navigation module for the administrator interface.

Default value:

---
Block: Automation
Description: Manage tasks triggered by event or time based execution.
Group:
- admin
GroupRo: []
IconBig: fa-database
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: GenericAgent

Frontend::NavigationModule###AdminGenericInterfaceWebservice

Navigation module for the administrator interface.

Default value:

---
Block: Automation
Description: Create and manage web services.
Group:
- admin
GroupRo: []
IconBig: ''
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Web Services

Frontend::NavigationModule###AdminGroup

Navigation module for the administrator interface.

Default value:

---
Block: Users
Description: Create and manage groups.
Group:
- admin
GroupRo: []
IconBig: fa-users
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Groups

Frontend::NavigationModule###AdminLog

Navigation module for the administrator interface.

Default value:

---
Block: Administration
Description: View system log messages.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: System Log

Frontend::NavigationModule###AdminMailAccount

Navigation module for the administrator interface.

Default value:

---
Block: Communication
Description: Manage POP3 or IMAP accounts to fetch email from.
Group:
- admin
GroupRo: []
IconBig: fa-envelope-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: PostMaster Mail Accounts

Frontend::NavigationModule###AdminNotificationEvent

Navigation module for the administrator interface.

Default value:

---
Block: Communication
Description: Create and manage ticket notifications.
Group:
- admin
GroupRo: []
IconBig: fa-bell-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Ticket Notifications

Frontend::NavigationModule###AdminPGP

Navigation module for the administrator interface.

Default value:

---
Block: Communication
Description: Manage PGP keys for email encryption.
Group:
- admin
GroupRo: []
IconBig: fa-user-secret
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: PGP Keys

Frontend::NavigationModule###AdminPackageManager

Navigation module for the administrator interface.

Default value:

---
Block: Administration
Description: Update and extend your system with software packages.
Group:
- admin
GroupRo: []
IconBig: fa-plug
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Package Manager

Frontend::NavigationModule###AdminPerformanceLog

Navigation module for the administrator interface.

Default value:

---
Block: Administration
Description: View performance benchmark results.
Group:
- admin
GroupRo: []
IconBig: fa-bar-chart
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Performance Log

Frontend::NavigationModule###AdminPostMasterFilter

Navigation module for the administrator interface.

Default value:

---
Block: Communication
Description: Filter incoming emails.
Group:
- admin
GroupRo: []
IconBig: fa-filter
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: PostMaster Filters

Frontend::NavigationModule###AdminPriority

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Create and manage ticket priorities.
Group:
- admin
GroupRo: []
IconBig: fa-list-ol
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Priorities

Frontend::NavigationModule###AdminProcessManagement

Navigation module for the administrator interface.

Default value:

---
Block: Automation
Description: Configure Processes.
Group:
- admin
GroupRo: []
IconBig: fa-sitemap
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Process Management

Frontend::NavigationModule###AdminQueue

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Create and manage queues.
Group:
- admin
GroupRo: []
IconBig: fa-folder
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Queues

Frontend::NavigationModule###AdminQueueAutoResponse

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Link queues to auto responses.
Group:
- admin
GroupRo: []
IconBig: fa-reply
IconSmall: fa-folder
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Queues ↔ Auto Responses

Frontend::NavigationModule###AdminQueueSMSTemplates

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Link SMS templates to queues.
Group:
- admin
GroupRo: []
IconBig: fa-mobile
IconSmall: fa-folder
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: SMS Templates ↔ Queues

Frontend::NavigationModule###AdminQueueTemplates

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Link templates to queues.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: fa-folder
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Templates ↔ Queues

Frontend::NavigationModule###AdminRegistration

Navigation module for the administrator interface.

Default value:

---
Block: OTRSGroup
Description: Manage system registration.
Group:
- admin
GroupRo: []
IconBig: fa-edit
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: System Registration

Frontend::NavigationModule###AdminRole

Navigation module for the administrator interface.

Default value:

---
Block: Users
Description: Create and manage roles.
Group:
- admin
GroupRo: []
IconBig: fa-circle-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Roles

Frontend::NavigationModule###AdminRoleGroup

Navigation module for the administrator interface.

Default value:

---
Block: Users
Description: Link roles to groups.
Group:
- admin
GroupRo: []
IconBig: fa-circle-o
IconSmall: fa-users
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Roles ↔ Groups

Frontend::NavigationModule###AdminRoleUser

Navigation module for the administrator interface.

Default value:

---
Block: Users
Description: Link agents to roles.
Group:
- admin
GroupRo: []
IconBig: fa-user
IconSmall: fa-circle-o
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Agents ↔ Roles

Frontend::NavigationModule###AdminSLA

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Create and manage Service Level Agreements (SLAs).
Group:
- admin
GroupRo: []
IconBig: fa-ticket
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Service Level Agreements

Frontend::NavigationModule###AdminSMIME

Navigation module for the administrator interface.

Default value:

---
Block: Communication
Description: Manage S/MIME certificates for email encryption.
Group:
- admin
GroupRo: []
IconBig: fa-user-secret
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: S/MIME Certificates

Frontend::NavigationModule###AdminSMSTemplate

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Create and manage SMS templates.
Group:
- admin
GroupRo: []
IconBig: fa-mobile
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: SMS Templates

Frontend::NavigationModule###AdminSalutation

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Create and manage salutations.
Group:
- admin
GroupRo: []
IconBig: fa-comment-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Salutations

Frontend::NavigationModule###AdminSelectBox

Navigation module for the administrator interface.

Default value:

---
Block: Administration
Description: Execute SQL statements.
Group:
- admin
GroupRo: []
IconBig: fa-terminal
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: SQL Box

Frontend::NavigationModule###AdminService

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Create and manage services.
Group:
- admin
GroupRo: []
IconBig: fa-wrench
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Services

Frontend::NavigationModule###AdminServiceCatalogue

Navigation module for the administrator interface.

Default value:

---
Block: External
Description: Manage Customer Service Catalog.
Group:
- admin
GroupRo: []
IconBig: fa-sitemap
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Service Catalog

Frontend::NavigationModule###AdminSession

Navigation module for the administrator interface.

Default value:

---
Block: Administration
Description: Manage existing sessions.
Group:
- admin
GroupRo: []
IconBig: fa-clock-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Session Management

Frontend::NavigationModule###AdminSignature

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Create and manage signatures.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Signatures

Frontend::NavigationModule###AdminState

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Create and manage ticket states.
Group:
- admin
GroupRo: []
IconBig: fa-ticket
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: States

Frontend::NavigationModule###AdminSupportDataCollector

Navigation module for the administrator interface.

Default value:

---
Block: OTRSGroup
Description: Manage support data.
Group:
- admin
GroupRo: []
IconBig: fa-search
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Support Data Collector

Frontend::NavigationModule###AdminSystemAddress

Navigation module for the administrator interface.

Default value:

---
Block: Communication
Description: Set sender email addresses for this system.
Group:
- admin
GroupRo: []
IconBig: fa-at
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Email Addresses

Frontend::NavigationModule###AdminSystemConfiguration

Navigation module for the administrator interface.

This setting can not be deactivated.

Default value:

---
Block: Administration
Description: Edit the system configuration settings.
Group:
- admin
GroupRo: []
IconBig: ''
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: System Configuration

Frontend::NavigationModule###AdminTemplate

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Create and manage templates.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Templates

Frontend::NavigationModule###AdminTemplateAttachment

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Link templates to attachments.
Group:
- admin
GroupRo: []
IconBig: fa-paperclip
IconSmall: fa-file-text-o
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Templates ↔ Attachments

Frontend::NavigationModule###AdminType

Navigation module for the administrator interface.

Default value:

---
Block: Ticket
Description: Create and manage ticket types.
Group:
- admin
GroupRo: []
IconBig: fa-ticket
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Types

Frontend::NavigationModule###AdminUser

Navigation module for the administrator interface.

Default value:

---
Block: Users
Description: Create and manage agents.
Group:
- admin
GroupRo: []
IconBig: fa-user
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Agents

Frontend::NavigationModule###AdminUserGroup

Navigation module for the administrator interface.

Default value:

---
Block: Users
Description: Link agents to groups.
Group:
- admin
GroupRo: []
IconBig: fa-user
IconSmall: fa-users
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Agents ↔ Groups

Frontend::NavigationModule###AgentFAQCategory

Navigation module for the administrator interface.

Default value:

---
Block: Administration
Description: FAQ Category Management.
Group:
- admin
GroupRo: []
IconBig: fa-question
IconSmall: fa-list
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: FAQ Category

Frontend::NavigationModule###AgentFAQLanguage

Navigation module for the administrator interface.

Default value:

---
Block: Administration
Description: FAQ Language Management.
Group:
- admin
GroupRo: []
IconBig: fa-question
IconSmall: fa-language
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: FAQ Language

FrontendAdminModuleRegistrationLoader

Loader::Module::Admin###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.css
JavaScript:
- Core.Agent.Admin.js
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js

Loader::Module::AdminACL###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.ACL.css
JavaScript:
- Core.Agent.Admin.ACL.js

Loader::Module::AdminAgentStyle###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.AgentStyle.css
- thirdparty/spectrum-1.8.1/spectrum.css
JavaScript:
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.UI.InputFields.js
- Core.Agent.Admin.AgentStyle.js

Loader::Module::AdminAppointmentCalendarManage###002-Calendar

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.AppointmentCalendar.Manage.css
- thirdparty/spectrum-1.8.1/spectrum.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.Agent.Admin.AppointmentCalendar.Manage.js

Loader::Module::AdminAppointmentNotificationEvent###002-Calendar

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.NotificationEvent.css
JavaScript:
- Core.Agent.Admin.NotificationEvent.js

Loader::Module::AdminAttachment###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Attachment.js

Loader::Module::AdminAutoResponse###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.AutoResponse.js

Loader::Module::AdminChatIntegration###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
CSS:
- thirdparty/spectrum-1.8.1/spectrum.css
- Core.Agent.Admin.ChatIntegration.css
JavaScript:
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.Agent.Admin.ChatIntegration.js

Loader::Module::AdminCloudServiceSMS###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.CloudService.SMS.css
JavaScript:
- Core.Agent.Admin.CloudServiceSMS.js

Loader::Module::AdminCloudServices###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.CloudServices.css

Loader::Module::AdminCommunicationLog###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.CommunicationLog.css
JavaScript:
- Core.Agent.Admin.CommunicationLog.js
- thirdparty/jquery-tablesorter-2.28.14/jquery.tablesorter.js
- Core.UI.Table.Sort.js

Loader::Module::AdminCustomPage###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomPage.js
- Core.UI.InputFields.js

Loader::Module::AdminCustomerCompany###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerCompany.js

Loader::Module::AdminCustomerGroup###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerGroup.js

Loader::Module::AdminCustomerUser###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.Admin.CustomerUser.js

Loader::Module::AdminCustomerUserCustomer###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerUserService.js

Loader::Module::AdminCustomerUserGroup###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerGroup.js

Loader::Module::AdminCustomerUserService###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerUserService.js

Loader::Module::AdminDynamicField###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldCheckbox###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldCheckbox.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldContactWithData###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldDropdown.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldDateTime###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldDateTime.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldDropdown###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldDropdown.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldInvalid###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldMultiselect###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldMultiselect.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldText###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldText.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminExternalHomePage###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.ExternalHomePage.css
- thirdparty/spectrum-1.8.1/spectrum.css
JavaScript:
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.UI.InputFields.js
- Core.Agent.Admin.ExternalHomePage.js

Loader::Module::AdminExternalLayout###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.ExternalHomePage.css
- Core.Agent.Admin.ExternalLayout.css
- thirdparty/spectrum-1.8.1/spectrum.css
JavaScript:
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.UI.InputFields.js
- Core.Agent.Admin.ExternalLayout.js

Loader::Module::AdminGenericAgent###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.GenericAgent.js

Loader::Module::AdminGenericInterfaceDebugger###002-GenericInterface

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceDebugger.js

Loader::Module::AdminGenericInterfaceErrorHandlingDefault###002-GenericInterface

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceErrorHandling.js

Loader::Module::AdminGenericInterfaceErrorHandlingRequestRetry###002-GenericInterface

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceErrorHandling.js
- Core.Agent.Admin.GenericInterfaceErrorHandlingRequestRetry.js

Loader::Module::AdminGenericInterfaceInvokerDefault###002-GenericInterface

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceInvoker.js

Loader::Module::AdminGenericInterfaceInvokerEvent###002-GenericInterface

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceInvokerEvent.js

Loader::Module::AdminGenericInterfaceMappingSimple###002-GenericInterface

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceMapping.js

Loader::Module::AdminGenericInterfaceMappingXSLT###002-GenericInterface

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceMappingXSLT.js

Loader::Module::AdminGenericInterfaceOperationDefault###002-GenericInterface

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceOperation.js

Loader::Module::AdminGenericInterfaceOperationRPC###001-GenericInterface

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceOperation.js

Loader::Module::AdminGenericInterfaceTransportHTTPREST###002-GenericInterface

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceTransportHTTPREST.js

Loader::Module::AdminGenericInterfaceTransportHTTPSOAP###002-GenericInterface

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
- Core.Agent.SortedTree.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceTransportHTTPSOAP.js
- Core.Agent.SortedTree.js

Loader::Module::AdminGenericInterfaceWebservice###002-GenericInterface

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceWebservice.js

Loader::Module::AdminGenericInterfaceWebserviceHistory###002-GenericInterface

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceWebserviceHistory.js

Loader::Module::AdminGroup###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Group.js

Loader::Module::AdminLog###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Log.js

Loader::Module::AdminMailAccount###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.MailAccount.js

Loader::Module::AdminNotificationEvent###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.NotificationEvent.css
JavaScript:
- Core.Agent.Admin.NotificationEvent.js

Loader::Module::AdminPGP###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.PGP.js

Loader::Module::AdminPackageManager###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.PackageManager.css
JavaScript:
- Core.Agent.Admin.PackageManager.js

Loader::Module::AdminPerformanceLog###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.PerformanceLog.css

Loader::Module::AdminPostMasterFilter###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.PostMasterFilter.css
JavaScript:
- Core.Agent.Admin.PostMasterFilter.js

Loader::Module::AdminPriority###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Priority.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminProcessManagement###002-ProcessManagement

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- thirdparty/jsplumb-1.6.4/jsplumb.js
- thirdparty/farahey-0.5/farahey.js
- thirdparty/jsplumb-labelspacer/label-spacer.js
- Core.Agent.Admin.ProcessManagement.js
- Core.Agent.Admin.ProcessManagement.Canvas.js
- Core.UI.AllocationList.js

Loader::Module::AdminProcessManagementActivity###002-ProcessManagement

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js
- Core.Agent.Admin.ProcessManagement.ModuleConfiguration.MultiLanguageRichText.js
- Core.UI.AllocationList.js

Loader::Module::AdminProcessManagementActivityDialog###002-ProcessManagement

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js
- Core.UI.AllocationList.js

Loader::Module::AdminProcessManagementPath###002-ProcessManagement

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js
- Core.UI.AllocationList.js

Loader::Module::AdminProcessManagementSequenceFlow###002-ProcessManagement

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js

Loader::Module::AdminProcessManagementSequenceFlowAction###002-ProcessManagement

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.ModuleConfiguration.MultiLanguageRichText.js
- Core.Agent.Admin.ProcessManagement.js

Loader::Module::AdminQueue###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Queue.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminQueueAutoResponse###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.QueueAutoResponse.js

Loader::Module::AdminQueueSMSTemplates###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.QueueSMSTemplates.js

Loader::Module::AdminQueueTemplates###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.QueueTemplates.js

Loader::Module::AdminRegistration###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.Registration.css
JavaScript:
- Core.Agent.Admin.Registration.js

Loader::Module::AdminRole###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Role.js

Loader::Module::AdminRoleGroup###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.RoleGroup.js

Loader::Module::AdminRoleUser###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.RoleUser.js

Loader::Module::AdminSLA###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SLA.js

Loader::Module::AdminSMIME###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SMIME.js

Loader::Module::AdminSMSTemplate###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SMSTemplate.js

Loader::Module::AdminSalutation###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Salutation.js

Loader::Module::AdminSelectBox###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SelectBox.js

Loader::Module::AdminService###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Service.js

Loader::Module::AdminServiceCatalogue###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.ServiceCatalogue.css

Loader::Module::AdminServiceCatalogueCategories###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.ServiceCatalogue.Categories.js

Loader::Module::AdminServiceCatalogueItems###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.ServiceCatalogue.Items.js

Loader::Module::AdminSession###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Session.js

Loader::Module::AdminSignature###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Signature.js

Loader::Module::AdminState###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.State.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminSupportDataCollector###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.SupportDataCollector.css
JavaScript:
- Core.Agent.Admin.SupportDataCollector.js

Loader::Module::AdminSystemAddress###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SystemAddress.js

Loader::Module::AdminSystemConfiguration###001-Framework

Loader module registration for the administrator interface.

This setting can not be deactivated.

Default value:

---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.SystemConfiguration.Date.js
- Core.SystemConfiguration.DateTime.js
- Core.SystemConfiguration.VacationDays.js
- Core.SystemConfiguration.VacationDaysOneTime.js
- Core.SystemConfiguration.WorkingHours.js
- Core.Form.js
- Core.Agent.Admin.SystemConfiguration.js

Loader::Module::AdminSystemConfigurationDeployment###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.Agent.Admin.SystemConfiguration.js

Loader::Module::AdminSystemConfigurationGroup###001-Framework

Loader module registration for the administrator interface.

This setting can not be deactivated.

Default value:

---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.SystemConfiguration.Date.js
- Core.SystemConfiguration.DateTime.js
- Core.SystemConfiguration.VacationDays.js
- Core.SystemConfiguration.VacationDaysOneTime.js
- Core.SystemConfiguration.WorkingHours.js
- Core.Form.js
- Core.Agent.Admin.SystemConfiguration.js

Loader::Module::AdminTemplate###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Template.js

Loader::Module::AdminTemplateAttachment###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.TemplateAttachment.js

Loader::Module::AdminType###002-Ticket

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Type.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminUser###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Users.js

Loader::Module::AdminUserGroup###001-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.UserGroup.js

Loader::Module::AgentFAQCategory###002-FAQ

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.FAQ.ConfirmationDialog.js

Loader::Module::AgentFAQLanguage###002-FAQ

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.FAQ.ConfirmationDialog.js

Loader::Module::AgentPreferences###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Preferences.css
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Preferences.js
- Core.SystemConfiguration.js
- Core.SystemConfiguration.Date.js

Loader::Module::AgentSystemContract###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.SystemContract.css

Loader::Module::Graph2PNG###001-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- thirdparty/nvd3-1.7.1/nv.d3.css
JavaScript:
- thirdparty/d3-3.5.6/d3.min.js
- thirdparty/nvd3-1.7.1/nvd3.min.js
- thirdparty/nvd3-1.7.1/models/OTRSLineChart.js
- thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js
- thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js
- Core.UI.AdvancedChart.js

FrontendAdminModuleRegistrationMainMenu

Frontend::Navigation###Admin###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: a
  Block: ItemArea
  Description: Admin modules overview.
  Group:
  - admin
  GroupRo: []
  Link: Action=Admin
  LinkOption: ''
  Name: Admin
  NavBar: Admin
  Prio: '10000'
  Type: Menu

Frontend::Navigation###AdminACL###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminAppointmentNotificationEvent###002-Calendar

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminAttachment###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminAutoResponse###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminChatChannel###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminChatIntegration###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCloudServiceSMS###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCloudServices###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCommunicationLog###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminContactWithData###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ''
  Description: Edit contacts with data.
  Group:
  - admin
  GroupRo: []
  Link: Action=AdminContactWithData
  LinkOption: ''
  Name: Edit contacts with data
  NavBar: Ticket
  Prio: '900'
  Type: ''

Frontend::Navigation###AdminCustomPage###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCustomerCompany###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: Create and manage customers.
  Group:
  - admin
  - users
  GroupRo: []
  Link: Action=AdminCustomerCompany;Nav=Agent
  LinkOption: ''
  Name: Customer Administration
  NavBar: Customers
  Prio: '9100'
  Type: ''

Frontend::Navigation###AdminCustomerGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCustomerUser###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: Create and manage customer users.
  Group:
  - admin
  - users
  GroupRo: []
  Link: Action=AdminCustomerUser;Nav=Agent
  LinkOption: ''
  Name: Customer User Administration
  NavBar: Customers
  Prio: '9000'
  Type: ''

Frontend::Navigation###AdminCustomerUserCustomer###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCustomerUserGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCustomerUserService###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminDynamicField###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminEmail###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminExternalHomePage###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminExternalLayout###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminGenericAgent###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminGenericInterfaceDebugger###002-GenericInterface

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminGenericInterfaceWebservice###002-GenericInterface

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminLog###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminMailAccount###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminNotificationEvent###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPGP###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPackageManager###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPerformanceLog###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPostMasterFilter###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPriority###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminProcessManagement###002-ProcessManagement

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminQueue###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminQueueAutoResponse###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminQueueSMSTemplates###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminQueueTemplates###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminRegistration###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminRole###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminRoleGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminRoleUser###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSLA###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSMIME###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSMSTemplate###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSalutation###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSelectBox###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminService###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminServiceCatalogue###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminServiceCatalogueCategories###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminServiceCatalogueItems###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSession###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSignature###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminState###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSupportDataCollector###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSystemAddress###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSystemConfiguration###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSystemConfigurationDeployment###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSystemConfigurationGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminTemplate###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminTemplateAttachment###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminType###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminUser###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminUserGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentFAQCategory###002-FAQ

Main menu item registration.

Default value:

---
- AccessKey: g
  Block: ''
  Description: Category Management.
  Group:
  - admin
  GroupRo: []
  Link: Action=AgentFAQCategory
  LinkOption: ''
  Name: Category Management
  NavBar: FAQ
  Prio: '950'
  Type: ''

Frontend::Navigation###AgentFAQLanguage###002-FAQ

Main menu item registration.

Default value:

---
- AccessKey: l
  Block: ''
  Description: Language Management.
  Group:
  - admin
  GroupRo: []
  Link: Action=AgentFAQLanguage
  LinkOption: ''
  Name: Language Management
  NavBar: FAQ
  Prio: '940'
  Type: ''

FrontendAdminNavBarModule

Frontend::AdminModuleGroups###001-Framework

Defines available groups for the admin overview screen.

This setting can not be deactivated.

Default value:

---
Administration:
  Order: '6000'
  Title: Administration
Agent:
  Order: '4200'
  Title: Agent Interface
Automation:
  Order: '4000'
  Title: Processes & Automation
Chat:
  Order: '5500'
  Title: Chat
Communication:
  Order: '2000'
  Title: Communication & Notifications
External:
  Order: '4500'
  Title: External Interface
Miscellaneous:
  Order: '7000'
  Title: Miscellaneous
OTRSGroup:
  Order: '5000'
  Title: OTRS Group Services
Ticket:
  Order: '1000'
  Title: Ticket Settings
Users:
  Order: '3000'
  Title: Users, Groups & Roles

FrontendAdminViewContactWithData

AdminContactWithData::RunInitialWildcardSearch

Runs an initial wildcard search of the existing contacts with data when accessing the contact with data module of the administrator interface.

This setting can not be deactivated.

Default value:

1

FrontendAdminViewCustomPage

Frontend::Admin::AdminCustomPage###RichText

Uses richtext for viewing and editing ticket notification.

Default value:

1

Frontend::Admin::AdminCustomPage###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

320

Frontend::Admin::AdminCustomPage###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

620

FrontendAdminViewCustomerCompany

AdminCustomerCompany::RunInitialWildcardSearch

Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.

This setting can not be deactivated.

Default value:

1

FrontendAdminViewCustomerUser

AdminCustomerUser::RunInitialWildcardSearch

Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.

This setting can not be deactivated.

Default value:

1

AdminCustomerUser::UseAutoComplete

Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface.

This setting can not be deactivated.

Default value:

0

FrontendAdminViewDynamicFieldOverview

Frontend::AdminDynamicField###DynamicFieldsOverviewPageShown

Parameters for the pages (in which the dynamic fields are shown) of the dynamic fields overview.

Default value:

1000

FrontendAdminViewNotificationEvent

AppointmentNotification::Transport###Email

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '1'
Class: Icon--Small
CommonIcon: regular,envelope
Icon: fa fa-envelope
Module: Kernel::System::Calendar::Event::Transport::Email
Name: Email
Prio: '100'

AppointmentNotification::Transport###NotificationView

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '0'
CommonIcon: regular,network-browser
Icon: fa fa-th-list
Module: Kernel::System::Calendar::Event::Transport::NotificationView
Name: Web View
Prio: '110'

AppointmentNotification::Transport###SMS

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '0'
CommonIcon: regular,mobile-phone
Icon: fa fa-mobile
Module: Kernel::System::Calendar::Event::Transport::SMS
Name: SMS (Short Message Service)
Prio: '120'

Frontend::Admin::AdminAppointmentNotificationEvent###EventObjectTypes

Defines the event object types that will be handled via AdminAppointmentNotificationEvent.

Default value:

---
- Calendar
- Appointment

Frontend::Admin::AdminAppointmentNotificationEvent###RichText

Uses richtext for viewing and editing ticket notification.

Default value:

1

Frontend::Admin::AdminAppointmentNotificationEvent###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

320

Frontend::Admin::AdminAppointmentNotificationEvent###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

620

Frontend::Admin::AdminNotificationEvent###RichText

Uses richtext for viewing and editing ticket notification.

Default value:

1

Frontend::Admin::AdminNotificationEvent###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

320

Frontend::Admin::AdminNotificationEvent###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

620

Notification::Transport###Email

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '1'
CommonIcon: regular,envelope
Icon: fa fa-envelope
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::Email
Name: Email
Prio: '100'

Notification::Transport###NotificationView

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '0'
CommonIcon: regular,network-browser
Icon: fa fa-th-list
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::NotificationView
Name: Web View
Prio: '110'

Notification::Transport###SMS

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '0'
CommonIcon: regular,mobile-phone
Icon: fa fa-mobile
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::SMS
Name: SMS (Short Message Service)
Prio: '120'

FrontendAdminViewPreferences

AgentPersonalPreference###Skin

Parameters for the skin setting in the personal preferences of the agent. Please note: setting “Active” to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use “PreferenceGroup” to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '0'
AdminModule: Kernel::Output::HTML::Preferences::Skin
Desc: Select your preferred layout for the administrator interface.
Key: ''
Label: Administrator Interface Skin
Module: Kernel::WebApp::Util::UserPreferenceType::Dummy
NeedsReload: '1'
PrefKey: UserSkin
PreferenceGroup: Miscellaneous
Prio: '100'
ShowInUserManagement: '1'

AgentPersonalPreference###Theme

Parameters for the theme setting in the personal preferences of the agent. Please note: setting “Active” to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use “PreferenceGroup” to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '0'
AdminModule: Kernel::Output::HTML::Preferences::Theme
Desc: Select your preferred theme for the OTRS user interface.
Key: ''
Label: Theme
Module: Kernel::WebApp::Util::UserPreferenceType::Dummy
NeedsReload: '1'
PrefKey: UserTheme
PreferenceGroup: Miscellaneous
Prio: '3100'
ShowInUserManagement: '1'

PreferencesGroups###CommunicationLogPageShown

Parameters for the pages (in which the communication log entries are shown) of the communication log overview.

Default value:

---
Active: '0'
Data:
  '10': '10'
  '15': '15'
  '20': '20'
  '25': '25'
  '30': '30'
  '35': '35'
  '50': '50'
DataSelected: '25'
Desc: Communication log limit per page for Communication Log Overview.
Key: ''
Label: CommunicationLog Overview Limit
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: AdminCommunicationLogPageShown
PreferenceGroup: Miscellaneous
Prio: '8100'

PreferencesGroups###DynamicField

Defines the config parameters of this item, to be shown in the preferences view. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

This setting is not active by default.

Default value:

---
Active: '1'
Block: Input
Data: '[% Env("UserDynamicField_NameX") %]'
Desc: This is a description for dynamic field on framework.
Label: Default value for NameX
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserDynamicField_NameX
PreferenceGroup: Miscellaneous
Prio: '7000'

FrontendAdminViewQueue

QueuePreferences###ChatChannel

Chat channel to queue mapping.

Default value:

---
Block: Option
Cols: '50'
Desc: Chat channel that will be used for communication related to the tickets in this
  queue.
Label: Chat channel
Module: Kernel::Output::HTML::QueuePreferences::ChatChannel
PrefKey: ChatChannel
Rows: '5'

QueuePreferences###Comment2

Parameters of the example queue attribute Comment2.

This setting is not active by default.

Default value:

---
Block: TextArea
Cols: '50'
Desc: Define the queue comment 2.
Label: Comment2
Module: Kernel::Output::HTML::QueuePreferences::Generic
PrefKey: Comment2
Rows: '5'

FrontendAdminViewSLA

SLAPreferences###Comment2

Parameters of the example SLA attribute Comment2.

This setting is not active by default.

Default value:

---
AgentModule: Kernel::WebApp::Util::Preferences::SLA::Generic
Block: TextArea
Cols: '50'
Desc: Define the SLA comment 2.
Label: Comment2
Module: Kernel::Output::HTML::SLAPreferences::Generic
PrefKey: Comment2
Rows: '5'

SLAPreferences###FieldSelectionDialogText

Text which is being displayed on selection of this SLA on the new ticket screen.

Default value:

---
AgentModule: Kernel::WebApp::Util::Preferences::SLA::Generic
Block: TextArea
Cols: '51'
Desc: Is being displayed if a customer chooses this SLA on ticket creation.
Label: Dialog message
Module: Kernel::Output::HTML::SLAPreferences::Generic
PrefKey: FieldSelectionDialogText
Rows: '5'

FrontendAdminViewSelectBox

AdminSelectBox::AllowDatabaseModification

Controls if the admin is allowed to make changes to the database via AdminSelectBox.

This setting can not be deactivated.

Default value:

0

FrontendAdminViewService

ServicePreferences###Comment2

Parameters of the example service attribute Comment2.

This setting is not active by default.

Default value:

---
AgentModule: Kernel::WebApp::Util::Preferences::Service::Generic
Block: TextArea
Cols: '50'
Desc: Define the service comment 2.
Label: Comment2
Module: Kernel::Output::HTML::ServicePreferences::Generic
PrefKey: Comment2
Rows: '5'

FrontendAdminViewSupportDataCollector

AdminSupportDataCollector::AllowManualSending

Enables the manual sending of support data and the generation of support bundles via GUI.

Default value:

1

FrontendAdminViewSysConfig

ConfigLevel

Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.

This setting can not be deactivated.

Default value:

100

FrontendAgent

AgentFrontend::Avatar::Fallback

Defines which avatar engine should be used as the fallback for the agent avatars in the agent interface. If “None” is selected, initials will be displayed instead. Please note that selecting anything other than “None” will transfer the encrypted email address of the particular user to an external service.

This setting can not be deactivated.

Default value:

Gravatar

AgentFrontend::Breadcrumb::Home

Defines which route component should be used for the home icon of the breadcrumb. The route components are defined in settings where the name of the setting starts with “AgentFrontend::Route”.

This setting can not be deactivated.

Default value:

Dashboard

AgentFrontend::CustomizationColors

List of colors in hexadecimal RGB which will be available for selection during customization of the agent interface. Make sure the colors are dark enough so white text can be overlayed on them.

Default value:

---
- '#000000'
- '#1E1E1E'
- '#3A3A3A'
- '#545453'
- '#6E6E6E'
- '#878687'
- '#888787'
- '#A09FA0'
- '#B8B8B8'
- '#D0D0D0'
- '#E8E8E8'
- '#FFFFFF'
- '#891100'
- '#894800'
- '#888501'
- '#458401'
- '#028401'
- '#018448'
- '#008688'
- '#004A88'
- '#001888'
- '#491A88'
- '#891E88'
- '#891648'
- '#FF2101'
- '#FF8802'
- '#FFFA03'
- '#83F902'
- '#05F802'
- '#03F987'
- '#00FDFF'
- '#008CFF'
- '#002EFF'
- '#8931FF'
- '#FF39FF'
- '#FF2987'
- '#FF726E'
- '#FFCE6E'
- '#FFFB6D'
- '#CEFA6E'
- '#68F96E'
- '#68FDFF'
- '#68FBD0'
- '#6ACFFF'
- '#6E76FF'
- '#D278FF'
- '#FF7AFF'
- '#FF7FD3'

AgentFrontend::ExternalScripts

Defines the list of external script resources that will be included in the agent interface app. You will still need to unblock any domains used by these scripts in the WebApp::Server::AdditionalOrigins setting. Please note that changes to this setting require a restart of the web server (bin/otrs.WebServer.pl –deploy-assets).

This setting can not be deactivated.

Default value:

--- []

AgentFrontend::Gravatar::DefaultImage

Defines which avatar default image should be used for the current agent if no gravatar is assigned to the email address of the agent. Check https://gravatar.com/site/implement/images/ for further information.

This setting can not be deactivated.

Default value:

mp

AgentFrontend::InlineScripts

Defines the list of inline scripts that will be included in the agent interface app. You will still need to unblock any domains used by these scripts in the WebApp::Server::AdditionalOrigins setting. Please note that changes to this setting require a restart of the web server (bin/otrs.WebServer.pl –deploy-assets).

This setting can not be deactivated.

Default value:

--- []

AgentFrontend::PendingDiffTime

Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).

This setting can not be deactivated.

Default value:

86400

AgentFrontend::Ticket::TextAreaEmail

Defines the allowed width for the email text area.

This setting can not be deactivated.

Default value:

82

AgentFrontend::TicketCreate::NewResponsibleSelection

Shows a selection for the responsible agent in phone and email tickets in the ticket create screens.

This setting can not be deactivated.

Default value:

1

AgentFrontend::UserIdleTime

Defines the period of time (in minutes) before an agent is considered idle due to inactivity. Any requests made after this time has passed will not extend corresponding session.

This setting can not be deactivated.

Default value:

5

AutoComplete::Agent###Default

Defines the configuration options for the autocompletion feature.

Default value:

---
AutoCompleteActive: '1'
ButtonText: Search
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'

AutoComplete::Agent###DynamicFieldContactWithData

Defines the config options for the autocompletion feature.

This setting can not be deactivated.

Default value:

---
AutoCompleteActive: '1'
ButtonText: Search
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'

Frontend::CommonParam###QueueID

Default queue ID used by the system in the agent interface.

This setting can not be deactivated.

Default value:

0

Frontend::CommonParam###TicketID

Default ticket ID used by the system in the agent interface.

This setting can not be deactivated.

Default value:

`ModernizeMaxNumberOfOptions`

Defines the maximum number of options for which the input field will be initialized as modern. The default value is 1000 due to performance reasons.

This setting can not be deactivated.

Default value:

1000

NewTicketInNewWindow::Enabled

If enabled, TicketPhone and TicketEmail will be open in new windows.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AccountTime

Activates time accounting.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::CustomerInfoCompose

Shows the customer user information (phone and email) in the compose screen.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::ListType

Shows existing parent/child queue lists in the system in the form of a tree or a list.

This setting can not be deactivated.

Default value:

tree

Ticket::Frontend::MaxQueueLevel

Define the max depth of queues.

This setting can not be deactivated.

Default value:

5

Ticket::Frontend::TextAreaNote

Permitted width for compose note windows.

This setting can not be deactivated.

Default value:

78

Ticket::Frontend::TimeUnits

Sets the prefered time units (e.g. work units, hours, minutes).

This setting can not be deactivated.

Default value:

(work units)

FrontendAgentAuth

AgentFrontend::Auth::LoginURL

Defines an alternate login URL for the agent interface.

This setting is not active by default.

Default value:

http://host.example.com/cgi-bin/login.pl

AgentFrontend::Auth::LogoutURL

Defines an alternate logout URL for the agent interface.

This setting is not active by default.

Default value:

http://host.example.com/cgi-bin/logout.pl

FrontendAgentBusinessCard

AgentFrontend::BusinessCard::User

Default configuration for the user business card.

This setting can not be deactivated.

Default value:

---
AdditionalProperties:
  IsActive: 1
  Properties:
  - DisplayName: Out of Office
    IsVisible: 1
    Name: OutOfOfficeMessage
  - DisplayName: Email
    IsVisible: 0
    Name: UserEmail
  - DisplayName: Mobile
    IsVisible: 0
    Name: UserMobile
Chat:
  IsActive: 1
Contact:
  IsActive: 1
  Properties:
  - Icon: envelope
    IsVisible: 1
    Name: UserEmail
  - Icon: mobile-phone
    IsVisible: 1
    Name: UserMobile
Header:
  Properties:
  - IsVisible: 1
    Name: Avatar
  - IsVisible: 1
    Name: UserTitle
  - IsVisible: 1
    Name: UserTimeZone
  - IsVisible: 1
    Name: UserLanguage

FrontendAgentBusinessObject

Agent::BusinessObject::Type###Calendar

The business object type Calendar is for displaying calendars.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::Calendar

Agent::BusinessObject::Type###CalendarAppointment

The business object type Calendar Appointment is for displaying appointments.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::Calendar::Appointment

Agent::BusinessObject::Type###ChatRequest

The business object type Chat Request is used for displaying chat requests.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::ChatRequest

Agent::BusinessObject::Type###CustomerCompany

The business object type Customer Company is used for displaying customers (e.g. customer companies).

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::CustomerCompany

Agent::BusinessObject::Type###CustomerUser

The business object type Customer User is used for displaying customer users (e.g. customer user listings or the customer user address book).

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::CustomerUser

Agent::BusinessObject::Type###Dashboard

The business object type Dashboard is for displaying widgets (e.g. ticket listings).

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::Dashboard

Agent::BusinessObject::Type###FormDraft

The business object type Form Draft is used for displaying drafts.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::FormDraft
UpdateCheckInterval: '15'

Agent::BusinessObject::Type###KnowledgeBaseArticle

The business object type Knowledge Base Article is for displaying knowledge base article output (e.g. knowledge base article listings).

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::KnowledgeBaseArticle
UpdateCheckInterval: '15'

Agent::BusinessObject::Type###KnowledgeBaseArticleAttachment

The business object type Knowledge Base Article Attachment is used for retrieving knowledge base articles attachments content.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::KnowledgeBaseArticleAttachment
UpdateCheckInterval: '15'

Agent::BusinessObject::Type###LinkObject::CalendarAppointment

The business object type Link Object is used for displaying linked objects. In this case it is the link object type Calendar Appointment with the default list configuration.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::LinkObject::Calendar::Appointment

Agent::BusinessObject::Type###LinkObject::KnowledgeBaseArticle

The business object type Link Object is used for displaying linked objects. In this case it is the link object type Knowledge Base Article with the default list configuration.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::LinkObject::KnowledgeBaseArticle

Agent::BusinessObject::Type###LinkObject::Ticket

The business object type Link Object is used for displaying linked objects. In this case it is the link object type Ticket with the default list configuration.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::LinkObject::Ticket

Agent::BusinessObject::Type###Statistic

The business object type Statistic is for displaying statistics.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::Statistic

Agent::BusinessObject::Type###StatisticReport

The business object type Report is for displaying reports.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::StatisticReport

Agent::BusinessObject::Type###Ticket

The business object type Ticket is used for displaying tickets (e.g. ticket listings).

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::Ticket
UpdateCheckInterval: '15'

Agent::BusinessObject::Type###TicketArticle

The business object type Ticket Article is used for displaying ticket articles.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::TicketArticle

Agent::BusinessObject::Type###TicketAttachment

The business object type Ticket Attachment is used for displaying ticket attachments.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::TicketAttachment

Agent::BusinessObject::Type###WebNotification

The business object type Web Notification is used for displaying web notifications (e.g. ticket or appointment notifications).

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::BusinessObject::WebNotification
UpdateCheckInterval: '15'

FrontendAgentCustomer

AgentFrontend::Customer::TicketKPI###0001-Framework

Definition of KPI for the customer company.

Default value:

---
- Active: '1'
  AriaLabel: Open tickets for customer
  Attributes: StateType=Open;
  Module: Kernel::WebApp::Util::KPI::Ticket
  Name: OpenTickets
  Title: Open Tickets
  TotalsActive: '1'
  TotalsAttributes: ''
  TotalsTitle: Total Tickets
  TotalsURLConfig: ''
  URL: /tickets/static
  URLConfig:
    FilterPresetSelected: Open Tickets
    FilterPresets:
      Open Tickets:
        StateType:
          Value: Open
- Active: '1'
  AriaLabel: Closed tickets for customer
  Attributes: StateType=Closed;
  Module: Kernel::WebApp::Util::KPI::Ticket
  Name: ClosedTickets
  Title: Closed Tickets
  TotalsActive: '1'
  TotalsAttributes: ''
  TotalsTitle: Total Tickets
  TotalsURLConfig: ''
  URL: /tickets/static
  URLConfig:
    FilterPresetSelected: Closed Tickets
    FilterPresets:
      Closed Tickets:
        StateType:
          Value: Closed

AgentFrontend::Customer::TicketKPI###4001-Custom

Definition of KPI for the customer company.

This setting is not active by default.

Default value:

--- []

FrontendAgentCustomerUser

AgentFrontend::CustomerUser::QuickCreateAction###0001-Framework

Defines an action to create an email ticket in the customer user lists and business cards.

Default value:

---
- AccessModule: ''
  Active: '1'
  CommonIcon: regular,email-action-add
  Component: TicketCreateEmail
  Label: Create email ticket
  Name: EmailTicket
  Params: {}
- AccessModule: ''
  Active: '1'
  CommonIcon: regular,phone-actions-add
  Component: TicketCreatePhone
  Label: Create phone ticket
  Name: PhoneTicket
  Params: {}
- AccessModule: Kernel::WebApp::Util::Menu::AccessSMSTicket
  Active: '1'
  CommonIcon: regular,phone-type
  Component: TicketCreateSMS
  Label: Create SMS ticket
  Name: SMSTicket
  Params: {}

AgentFrontend::CustomerUser::TicketKPI###0001-Framework

Definition of KPI for the customer user.

Default value:

---
- Active: '1'
  Attributes: StateType=Open;
  Module: Kernel::WebApp::Util::KPI::Ticket
  Name: OpenTickets
  Title: Open Tickets
  TotalsActive: '1'
  TotalsAttributes: ''
  TotalsTitle: Total Tickets
  TotalsURLConfig: ''
  URL: /tickets/static
  URLConfig:
    FilterPresetSelected: Open Tickets
    FilterPresets:
      Open Tickets:
        StateType:
          Value: Open
- Active: '1'
  Attributes: StateType=Closed;
  Module: Kernel::WebApp::Util::KPI::Ticket
  Name: ClosedTickets
  Title: Closed Tickets
  TotalsActive: '1'
  TotalsAttributes: ''
  TotalsTitle: Total Tickets
  TotalsURLConfig: ''
  URL: /tickets/static
  URLConfig:
    FilterPresetSelected: Closed Tickets
    FilterPresets:
      Closed Tickets:
        StateType:
          Value: Closed

AgentFrontend::CustomerUser::TicketKPI###4001-Custom

Definition of KPI for the customer user.

This setting is not active by default.

Default value:

--- []

FrontendAgentDocumentSearch

DocumentSearch::Agent::DynamicField

Searchable and highlightable dynamic fields in the agent interface.

Default value:

--- {}

FrontendAgentFAQ

FAQ::Agent::StateTypes

List of state types which can be used in the agent interface.

This setting can not be deactivated.

Default value:

---
- internal
- external
- public

FrontendAgentFrontendNotification

Frontend::NotifyModule###523-ChatPreferredChannels-Check

Defines the module to display a notification in the agent interface, if the agent is available for external chats, but forgot to set preferred channel(s).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::ChatPreferredChannelsCheck

Frontend::NotifyModule###8000-Daemon-Check

Defines the module to display a notification in the agent interface if the OTRS Daemon is not running.

Default value:

---
Module: Kernel::Output::HTML::Notification::DaemonCheck

FrontendAgentMenuGroups

AgentFrontend::Menu::Groups###0001-Framework

Defines groups for the main menu. Additional menu groups are defined by adding new items and specifying their parameters. The “Name” key is used as a group identifier, and must be unique. If changed it must be updated in the “MenuGroup” key for all affected menu items. You can use the “Label” key to change the user-facing text for the menu group. Via the “Icon” key you can influence the type of the common icon which is rendered in front of the label. The “Order” key can be used to change the sorting order of the group, menu groups with higher value will sink to the bottom.

This setting can not be deactivated.

Default value:

---
- Icon: pie-line-graph-desktop
  Label: Dashboards
  Name: Dashboard
  Order: '1000'
- Icon: tags
  Label: Tickets (Case and Process Management)
  Name: Ticket
  Order: '2000'
- Icon: book-close-2
  Label: Knowledge Management
  Name: KBA
  Order: '3000'
- Icon: multiple-users-1
  Label: Customer Management
  Name: Customer
  Order: '4000'
- Icon: cog
  Label: Administration
  Name: Admin
  Order: '5000'
- Icon: question-circle
  Label: Help
  Name: Help
  Order: '6000'

AgentFrontend::Menu::Groups###0002-Custom

Defines custom groups for the main menu. Additional menu groups are defined by adding new items and specifying their parameters. The “Name” key is used as a group identifier, and must be unique. If changed it must be updated in the “MenuGroup” key for all affected menu items. You can use the “Label” key to change the user-facing text for the menu group. Via the “Icon” key you can influence the type of the common icon which is rendered in front of the label. The “Order” key can be used to change the sorting order of the group, menu groups with higher value will sink to the bottom.

This setting is not active by default.

Default value:

--- []

AgentFrontend::Menu::Main::Items###0001-Framework

Defines menu items for the main menu. Additional menu items are defined by adding new items and specifying their parameters. The “Group” and “GroupRo” arrays can be used to limit access of the menu item to members of certain groups with RW and RO permissions respectively. You can use the “Name” and “Description” keys to change the user-facing text of the menu item. The “Link” key must contain either the path to the application route or an external URL. Each menu item must belong to an existing “MenuGroup” in order to get displayed. Using the “AccessModule” you can limit the display of the menu item based on more complex conditions, the value should be the package name of the relevant module. Via the “AccessKey” you can define a keyboard shortcut to activate the menu item, even if the menu is not expanded. The “Target” key influences how the menu item will be opened (you can use “_blank” value to open the menu item in new window). The “Prio” key can be used to change the sorting order of the item in respect to its siblings, menu items with higher value will sink to the bottom. The “Active” key determines if the menu item is considered by the configuration (value 1) or ignored (value 0).

This setting can not be deactivated.

Default value:

---
- AccessKey: d
  AccessModule: ''
  Active: '1'
  Description: Show your personal dashboard
  Group: []
  GroupRo: []
  Link: /dashboard
  MenuGroup: Dashboard
  Name: Personal Dashboard
  Prio: '100'
  Target: ''
- AccessKey: v
  AccessModule: ''
  Active: '1'
  Description: Show statistics and reports overview page
  Group:
  - stats
  GroupRo: []
  Link: /statistic-report
  MenuGroup: Dashboard
  Name: Statistics and Reports
  Prio: '200'
  Target: ''
- AccessKey: c
  AccessModule: ''
  Active: '1'
  Description: Show calendar overview page
  Group: []
  GroupRo: []
  Link: /calendar
  MenuGroup: Dashboard
  Name: Calendar Overview
  Prio: '300'
  Target: ''
- AccessKey: p
  AccessModule: Kernel::WebApp::Util::Menu::AccessProcessTicket
  Active: '1'
  Description: Create a new process ticket
  Group: []
  GroupRo: []
  Link: /ticket/create/process
  MenuGroup: Ticket
  Name: Start Process
  Prio: '100'
  Target: ''
- AccessKey: n
  AccessModule: ''
  Active: '1'
  Description: Create a new phone ticket (inbound)
  Group: []
  GroupRo: []
  Link: /ticket/create/phone
  MenuGroup: Ticket
  Name: Take Phone Call
  Prio: '200'
  Target: ''
- AccessKey: m
  AccessModule: ''
  Active: '1'
  Description: Create a new email ticket (outbound)
  Group: []
  GroupRo: []
  Link: /ticket/create/email
  MenuGroup: Ticket
  Name: Send Email
  Prio: '300'
  Target: ''
- AccessKey: b
  AccessModule: Kernel::WebApp::Util::Menu::AccessSMSTicket
  Active: '1'
  Description: Create a new SMS ticket
  Group: []
  GroupRo: []
  Link: /ticket/create/sms
  MenuGroup: Ticket
  Name: Send SMS
  Prio: '400'
  Target: ''
- AccessKey: o
  AccessModule: ''
  Active: '1'
  Description: Show unresolved tickets
  Group: []
  GroupRo: []
  Link: /tickets/unresolved
  MenuGroup: Ticket
  Name: Show Unresolved
  Prio: '500'
  Target: ''
- AccessKey: l
  AccessModule: ''
  Active: '1'
  Description: Show unlocked tickets
  Group: []
  GroupRo: []
  Link: /tickets/unlocked
  MenuGroup: Ticket
  Name: Show Unlocked
  Prio: '600'
  Target: ''
- AccessKey: r
  AccessModule: ''
  Active: '1'
  Description: Show tickets with reached reminders
  Group: []
  GroupRo: []
  Link: /tickets/reminders
  MenuGroup: Ticket
  Name: Show Reached Reminders
  Prio: '700'
  Target: ''
- AccessKey: e
  AccessModule: ''
  Active: '1'
  Description: Show escalated tickets
  Group: []
  GroupRo: []
  Link: /tickets/escalations
  MenuGroup: Ticket
  Name: Show Escalations
  Prio: '800'
  Target: e
- AccessKey: t
  AccessModule: ''
  Active: '1'
  Description: Show recently created tickets
  Group: []
  GroupRo: []
  Link: /tickets/created
  MenuGroup: Ticket
  Name: Show Recently Created
  Prio: '900'
  Target: ''
- AccessKey: z
  AccessModule: ''
  Active: '1'
  Description: Show recently closed tickets
  Group: []
  GroupRo: []
  Link: /tickets/closed
  MenuGroup: Ticket
  Name: Show Recently Closed
  Prio: '1000'
  Target: ''
- AccessKey: k
  AccessModule: ''
  Active: '1'
  Description: Create a new knowledge base article
  Group: []
  GroupRo: []
  Link: /knowledge-base/article/create
  MenuGroup: KBA
  Name: Add Knowledge
  Prio: '100'
  Target: ''
- AccessKey: a
  AccessModule: ''
  Active: '1'
  Description: Show recently added knowledge base articles
  Group: []
  GroupRo: []
  Link: /knowledge-base-articles/added
  MenuGroup: KBA
  Name: Show Recently Added
  Prio: '200'
  Target: ''
- AccessKey: u
  AccessModule: ''
  Active: '1'
  Description: Show recently updated knowledge base articles
  Group: []
  GroupRo: []
  Link: /knowledge-base-articles/updated
  MenuGroup: KBA
  Name: Show Recently Updated
  Prio: '300'
  Target: ''
- AccessKey: h
  AccessModule: ''
  Active: '1'
  Description: Show highest rated knowledge base articles
  Group: []
  GroupRo: []
  Link: /knowledge-base-articles/rated
  MenuGroup: KBA
  Name: Show Highest Rated
  Prio: '400'
  Target: ''
- AccessKey: x
  AccessModule: ''
  Active: '1'
  Description: Create a new customer
  Group: []
  GroupRo: []
  Link: /customer/create
  MenuGroup: Customer
  Name: Create Customer
  Prio: '100'
  Target: ''
- AccessKey: y
  AccessModule: ''
  Active: '1'
  Description: Create a new customer user
  Group: []
  GroupRo: []
  Link: /customer/user/create
  MenuGroup: Customer
  Name: Create Customer User
  Prio: '200'
  Target: ''
- AccessKey: f
  AccessModule: Kernel::WebApp::Util::Menu::AccessAdminInterface
  Active: '1'
  Description: Go to the administrator interface
  Group: []
  GroupRo: []
  Link: /otrs/index.pl
  MenuGroup: Admin
  Name: Open Administrator Dashboard
  Prio: '100'
  Target: _blank
- AccessKey: g
  AccessModule: Kernel::WebApp::Util::Menu::AccessAdminInterface
  Active: '1'
  Description: Go to the system configuration screen in the administrator interface
  Group: []
  GroupRo: []
  Link: /otrs/index.pl?Action=AdminSystemConfiguration
  MenuGroup: Admin
  Name: Open System Configuration
  Prio: '200'
  Target: _blank
- AccessKey: q
  AccessModule: Kernel::WebApp::Util::Menu::AccessContactWithData
  Active: '1'
  Description: Go to the contact with data management screen in the administrator
    interface
  Group: []
  GroupRo: []
  Link: /otrs/index.pl?Action=AdminContactWithData
  MenuGroup: Admin
  Name: Manage Contacts with Data
  Prio: '300'
  Target: _blank
- AccessKey: ''
  AccessModule: Kernel::WebApp::Util::Menu::AccessAdminInterface
  Active: '1'
  Description: Go to the documentation of the administrator interface
  Group: []
  GroupRo: []
  Link: https://doc.otrs.com/doc/manual/admin/8.0/en/content/index.html
  MenuGroup: Admin
  Name: Show Administrator Manual
  Prio: '400'
  Target: _blank
- AccessKey: ''
  AccessModule: ''
  Active: '1'
  Description: Get help
  Group: []
  GroupRo: []
  Link: https://doc.otrs.com/doc/manual/user/8.0/en/content/index.html
  MenuGroup: Help
  Name: User Manual
  Prio: '100'
  Target: _blank
- AccessKey: ''
  AccessModule: ''
  Active: '1'
  Description: Go to the accessibility statement
  Group: []
  GroupRo: []
  Link: https://doc.otrs.com/doc/manual/user/8.0/en/content/appendix/accessibility.html
  MenuGroup: Help
  Name: Accessibility Statement
  Prio: '200'
  Target: _blank
- AccessKey: ''
  AccessModule: ''
  Active: '1'
  Description: Go to the keyboard shortcuts used for menu items
  Group: []
  GroupRo: []
  Link: https://doc.otrs.com/doc/manual/user/8.0/en/content/appendix/keyboard-shortcuts.html
  MenuGroup: Help
  Name: Keyboard Shortcuts
  Prio: '300'
  Target: _blank

AgentFrontend::Menu::Main::Items###0900-Custom

Defines custom menu items for the main menu. Additional menu items are defined by adding new items and specifying their parameters. The “Group” and “GroupRo” arrays can be used to limit access of the menu item to members of certain groups with RW and RO permissions respectively. You can use the “Name” and “Description” keys to change the user-facing text of the menu item. The “Link” key must contain either the path to the application route or an external URL. Each menu item must belong to an existing “MenuGroup” in order to get displayed. Using the “AccessModule” you can limit the display of the menu item based on more complex conditions, the value should be the package name of the relevant module. Via the “AccessKey” you can define a keyboard shortcut to activate the menu item, even if the menu is not expanded. The “Target” key influences how the menu item will be opened (you can use “_blank” value to open the menu item in new window). The “Prio” key can be used to change the sorting order of the item in respect to its siblings, menu items with higher value will sink to the bottom. The “Active” key determines if the menu item is considered by the configuration (value 1) or ignored (value 0).

This setting is not active by default.

Default value:

--- []

AgentFrontend::Menu::NewAction::Groups###0001-Framework

Defines groups for the new action menu. Additional menu groups are defined by adding new items and specifying their parameters. The “Name” key is used as a group identifier, and must be unique. If changed it must be updated in the “MenuGroup” key for all affected menu items. You can use the “Label” key to change the user-facing text for the menu group. The “Order” key can be used to change the sorting order of the group, menu groups with higher value will sink to the bottom.

This setting can not be deactivated.

Default value:

---
- Label: Communication
  Name: Communication
  Order: '1000'
- Label: Processes
  Name: Processes
  Order: '2000'
- Label: Customer Relations
  Name: CustomerRelations
  Order: '3000'
- Label: Time & Resources
  Name: TimeAndResources
  Order: '4000'
- Label: Knowledge Base
  Name: KnowledgeBase
  Order: '5000'

AgentFrontend::Menu::NewAction::Groups###0002-Custom

Defines custom groups for the new action menu. Additional menu groups are defined by adding new items and specifying their parameters. The “Name” key is used as a group identifier, and must be unique. If changed it must be updated in the “MenuGroup” key for all affected menu items. You can use the “Label” key to change the user-facing text for the menu group. The “Order” key can be used to change the sorting order of the group, menu groups with higher value will sink to the bottom.

This setting is not active by default.

Default value:

--- []

AgentFrontend::Menu::NewAction::Items###0001-Framework

Defines menu items for the new action menu. Additional menu items are defined by adding new items and specifying their parameters. The “Group” and “GroupRo” arrays can be used to limit access of the menu item to members of certain groups with RW and RO permissions respectively. You can use the “Name” and “Description” keys to change the user-facing text of the menu item. The “Link” key must contain either the path to the application route or an external URL. Each menu item must belong to an existing “MenuGroup” in order to get displayed. Using the “AccessModule” you can limit the display of the menu item based on more complex conditions, the value should be the package name of the relevant module. Via the “AccessKey” you can define a keyboard shortcut to activate the menu item, even if the menu is not expanded. The “Target” key influences how the menu item will be opened (you can use “_blank” value to open the menu item in new window). The “Prio” key can be used to change the sorting order of the item in respect to its siblings, menu items with higher value will sink to the bottom. The “Active” key determines if the menu item is considered by the configuration (value 1) or ignored (value 0).

This setting can not be deactivated.

Default value:

---
- AccessKey: n
  AccessModule: ''
  Active: '1'
  Description: Create new phone ticket (inbound)
  Group: []
  GroupRo: []
  Link: /ticket/create/phone
  MenuGroup: Communication
  Name: Take Phone Call
  Prio: '100'
  Target: ''
- AccessKey: m
  AccessModule: ''
  Active: '1'
  Description: Create new email ticket (outbound)
  Group: []
  GroupRo: []
  Link: /ticket/create/email
  MenuGroup: Communication
  Name: Send Email
  Prio: '200'
  Target: ''
- AccessKey: b
  AccessModule: Kernel::WebApp::Util::Menu::AccessSMSTicket
  Active: '1'
  Description: Create new SMS ticket
  Group: []
  GroupRo: []
  Link: /ticket/create/sms
  MenuGroup: Communication
  Name: Send SMS
  Prio: '300'
  Target: ''
- AccessKey: p
  AccessModule: Kernel::WebApp::Util::Menu::AccessProcessTicket
  Active: '1'
  Description: Create new process ticket
  Group: []
  GroupRo: []
  Link: /ticket/create/process
  MenuGroup: Processes
  Name: Process Ticket
  Prio: '100'
  Target: ''
- AccessKey: y
  AccessModule: ''
  Active: '1'
  Description: Create new customer
  Group: []
  GroupRo: []
  Link: /customer/create
  MenuGroup: CustomerRelations
  Name: Add Customer
  Prio: '100'
  Target: ''
- AccessKey: x
  AccessModule: ''
  Active: '1'
  Description: Create new customer user
  Group: []
  GroupRo: []
  Link: /customer/user/create
  MenuGroup: CustomerRelations
  Name: Add Customer User
  Prio: '200'
  Target: ''
- AccessKey: j
  AccessModule: ''
  Active: '1'
  Description: Create new appointment
  Group: []
  GroupRo: []
  Link: /calendar?TriggerAction=Calendar%3A%3AAddAppointment
  MenuGroup: TimeAndResources
  Name: Add Appointment
  Prio: '100'
  Target: ''
- AccessKey: k
  AccessModule: ''
  Active: '1'
  Description: Create new knowledge base article
  Group: []
  GroupRo: []
  Link: /knowledge-base/article/create
  MenuGroup: KnowledgeBase
  Name: Add Article
  Prio: '100'
  Target: ''

AgentFrontend::Menu::NewAction::Items###0900-Custom

Defines custom menu items for the new action menu. Additional menu items are defined by adding new items and specifying their parameters. The “Group” and “GroupRo” arrays can be used to limit access of the menu item to members of certain groups with RW and RO permissions respectively. You can use the “Name” and “Description” keys to change the user-facing text of the menu item. The “Link” key must contain either the path to the application route or an external URL. Each menu item must belong to an existing “MenuGroup” in order to get displayed. Using the “AccessModule” you can limit the display of the menu item based on more complex conditions, the value should be the package name of the relevant module. Via the “AccessKey” you can define a keyboard shortcut to activate the menu item, even if the menu is not expanded. The “Target” key influences how the menu item will be opened (you can use “_blank” value to open the menu item in new window). The “Prio” key can be used to change the sorting order of the item in respect to its siblings, menu items with higher value will sink to the bottom. The “Active” key determines if the menu item is considered by the configuration (value 1) or ignored (value 0).

This setting is not active by default.

Default value:

--- []

AgentFrontend::Menu::QuickAccess::Items###0001-Framework

Defines optional quick access menu items to be shown in the top bar menu. Additional menu items are defined by adding new items and specifying their parameters. The “Group” and “GroupRo” arrays can be used to limit access of the menu item to members of certain groups with RW and RO permissions respectively. The “Name” key is used as an identifier for the menu item, and must be unique. You can use the “Description” key to change the user-facing text of the menu item. The “Link” key must contain either the path to the application route or an external URL. Each menu item must have the “Icon” key defined, which refers to the type of the common icon which is rendered for it. Using the “AccessModule” you can limit the display of the menu item based on more complex conditions, the value should be the package name of the relevant module. Via the “AccessKey” you can define a keyboard shortcut to activate the menu item. The “Target” key influences how the menu item will be opened (you can use “_blank” value to open the menu item in new window). The “Prio” key can be used to change the sorting order of the item in respect to its siblings, menu items with higher value will sink to the bottom. The “Active” key determines if the menu item is considered by the configuration (value 1) or ignored (value 0).

Default value:

--- []

AgentFrontend::Menu::QuickAccess::Items###0099-Custom

Defines custom quick access menu items to be shown in the top bar menu. Additional menu items are defined by adding new items and specifying their parameters. The “Group” and “GroupRo” arrays can be used to limit access of the menu item to members of certain groups with RW and RO permissions respectively. The “Name” key is used as an identifier for the menu item, and must be unique. You can use the “Description” key to change the user-facing text of the menu item. The “Link” key must contain either the path to the application route or an external URL. Each menu item must have the “Icon” key defined, which refers to the type of the common icon which is rendered for it. Using the “AccessModule” you can limit the display of the menu item based on more complex conditions, the value should be the package name of the relevant module. Via the “AccessKey” you can define a keyboard shortcut to activate the menu item. The “Target” key influences how the menu item will be opened (you can use “_blank” value to open the menu item in new window). The “Prio” key can be used to change the sorting order of the item in respect to its siblings, menu items with higher value will sink to the bottom. The “Active” key determines if the menu item is considered by the configuration (value 1) or ignored (value 0).

Default value:

--- []

FrontendAgentModuleRegistration

Frontend::NavBarModule###6-CustomerCompany

Front end module registration (disable company link if no company feature is used).

Default value:

---
Module: Kernel::Output::HTML::NavBar::CustomerCompany

FrontendAgentModuleRegistrationMainMenu

Frontend::Navigation###AgentPreferences###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

FrontendAgentNotifyModule

AgentFrontend::GenericNotifyModule::Notifications

Defines the notifications shown by the generic notify module in the agent interface. The “Name” defines the name of the notification. Via “Active” flag, it is possible to disable notifications. The “Phases” can be “AppLoad”, “Polling” or “PostAuth” (it is possible to combine phases via |). The “NotifyType” can only be “Toast” or “Alert”. It is possible to set “Dismissible” to 0 (non-dismissible notification) or 1 (dismissible notification). Possible values for “Priority” are “Info”, “Warning”, “Error” or “Success”. The content of the notification can be entered in the “Text” or a text file can be defined in the “File” key. The “Title” will be used as title of the shown notification. Furthermore it is possible to specify a link via the “Link” key in combination with a link target. Possible values of “LinkTarget” are for example “_blank” or “_self”.

This setting can not be deactivated.

Default value:

---
- Active: '0'
  Dismissible: '0'
  File: <OTRS_CONFIG_Home>/var/notify.txt
  Link: https://www.otrs.com
  LinkTarget: _blank
  Name: MyNotification
  NotifyType: Toast
  Phases: AppLoad|Polling
  Priority: Warning
  Text: The OTRS Website
  Title: OTRS

AgentFrontend::NotifyModule###2000-UID-Check

Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you should not work as admin).

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::NotifyModule::Agent::UIDCheck
Name: UIDCheck

AgentFrontend::NotifyModule###5500-OutofOffice-Check

Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::NotifyModule::Agent::OutofOfficeCheck
Name: OutofOffice-Check

AgentFrontend::NotifyModule###7000-AgentTimeZone-Check

Defines the module to display a notification in the agent interface, if the agent has not selected a time zone yet.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::NotifyModule::Agent::UserTimeZoneCheck
Name: AgentTimeZone-Check

AgentFrontend::NotifyModule###9000-Generic

Defines the module that shows a generic notification in the agent interface.

This setting can not be deactivated.

Default value:

---
Module: Kernel::WebApp::Util::NotifyModule::Agent::Generic

AgentFrontend::NotifyModule::PollingInterval

The polling interval for the notify modules in seconds.

This setting can not be deactivated.

Default value:

180

FrontendAgentOrganizer

Agent::Organizer###0001-Framework

Defines the configuration parameters for organizer items predefined by the system. “ItemType” defines the module that is associated with the item, “Label” defines what is shown as tooltip. With “Order” you can influence the ordering of the items in the organizer, “Available” defines if the user can use it or not, with “Visible” you can define if it will be included in the organizer by default. “Changeable” defines if the user can customize this item. “Groups” defines which groups of agents will this item be available, empty value means for any group.

This setting can not be deactivated.

Default value:

---
ChatRequestList::AllChatRequests:
  Available: '1'
  Changeable: '1'
  Config:
    CountPolling: ShowNumberFoundItems
  Description: List of all chat requests.
  Groups: []
  Icon: conversation-chat-1
  ItemType: ChatRequestList
  Label: All Chat Requests
  Order: '1000'
  Visible: '1'
CustomerCompanyList::ValidCustomers:
  Available: '1'
  Changeable: '1'
  Config:
    ActiveFilters:
      ValidID:
        Value:
        - 1
    FilterPresets: {}
    ItemsPerPage: 25
    SortBy:
    - Column: CustomerCompanyName
      Direction: Up
  Description: List of valid customers.
  Groups: []
  Icon: water-dam
  ItemType: CustomerCompanyList
  Label: Valid Customers
  Order: '13000'
  Visible: '0'
CustomerUserList::ValidCustomerUsers:
  Available: '1'
  Changeable: '1'
  Config:
    ActiveFilters:
      ValidID:
        Value:
        - 1
    FilterPresets: {}
    ItemsPerPage: 25
    SortBy:
    - Column: UserLastname
      Direction: Up
  Description: List of valid customer users.
  Groups: []
  Icon: multiple-users-1
  ItemType: CustomerUserList
  Label: Valid Customer Users
  Order: '14000'
  Visible: '0'
KnowledgeBaseArticleList::HighestRatedKBAs:
  Available: '1'
  Changeable: '1'
  Config:
    ActiveFilters:
      ValidIDs:
        Value:
        - 1
    ItemsPerPage: 25
    SortBy:
    - Column: Votes
      Direction: Down
    - Column: Result
      Direction: Down
    VisibleColumns:
    - Column: Number
      IsVisible: 1
    - Column: Title
      IsVisible: 1
    - Column: Category
      IsVisible: 1
    - Column: Language
      IsVisible: 1
    - Column: State
      IsVisible: 1
    - Column: Valid
      IsVisible: 1
    - Column: Created
      IsVisible: 1
    - Column: Changed
      IsVisible: 0
  Description: List of highest rated knowledge base articles.
  Groups: []
  Icon: book-star
  ItemType: KnowledgeBaseArticleList
  Label: Highest Rated Knowledge Base Articles
  Order: '12000'
  Visible: '0'
KnowledgeBaseArticleList::RecentlyAddedKBAs:
  Available: '1'
  Changeable: '1'
  Config:
    ActiveFilters:
      ValidIDs:
        Value:
        - 1
    ItemsPerPage: 25
    SortBy:
    - Column: Created
      Direction: Up
    VisibleColumns:
    - Column: Number
      IsVisible: 1
    - Column: Title
      IsVisible: 1
    - Column: Category
      IsVisible: 1
    - Column: Language
      IsVisible: 1
    - Column: State
      IsVisible: 1
    - Column: Valid
      IsVisible: 1
    - Column: Created
      IsVisible: 1
    - Column: Changed
      IsVisible: 0
  Description: List of recently added knowledge base articles.
  Groups: []
  Icon: book-upload
  ItemType: KnowledgeBaseArticleList
  Label: Recently Added Knowledge Base Articles
  Order: '10000'
  Visible: '0'
KnowledgeBaseArticleList::RecentlyUpdatedKBAs:
  Available: '1'
  Changeable: '1'
  Config:
    ActiveFilters:
      ValidIDs:
        Value:
        - 1
    ItemsPerPage: 25
    SortBy:
    - Column: Changed
      Direction: Up
  Description: List of recently updated knowledge base articles.
  Groups: []
  Icon: book-edit
  ItemType: KnowledgeBaseArticleList
  Label: Recently Updated Knowledge Base Articles
  Order: '11000'
  Visible: '0'
Separator:
  Available: '1'
  Changeable: '1'
  Config: ~
  Description: Use separators to group your items.
  Groups: []
  Icon: desktop-monitor-approve
  ItemType: Separator
  Label: Separator
  Order: '15000'
  Visible: '0'
TicketList::InMyQueues:
  Available: '1'
  Changeable: '1'
  Config:
    ActiveFilters:
      AgentQueues:
        Value: 1
    CountPolling: ShowNumberFoundItems
    FilterPresets:
      Closed:
        StateType:
          Value: Closed
      Locked:
        LockIDs:
          Value:
          - 2
      Open:
        StateType:
          Value: Open
      Reminder Reached:
        TicketPending_DateTimeRelative:
          Value:
            Format: minute
            Point: 1
            Start: Before
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    ItemsPerPage: 25
    LastUsedFilterPreset: Open
    SortBy:
    - Column: Changed
      Direction: Down
    VisibleColumns:
    - Column: LivePeople
      IsVisible: 1
    - Column: TicketNumber
      IsVisible: 1
    - Column: Title
      IsVisible: 1
    - Column: Priority
      IsVisible: 1
    - Column: Created
      IsVisible: 0
    - Column: Age
      IsVisible: 0
    - Column: Changed
      IsVisible: 1
    - Column: PendingTime
      IsVisible: 0
    - Column: EscalationTime
      IsVisible: 0
    - Column: EscalationUpdateTime
      IsVisible: 0
    - Column: EscalationResponseTime
      IsVisible: 0
    - Column: EscalationSolutionTime
      IsVisible: 0
    - Column: Sender
      IsVisible: 1
    - Column: Subject
      IsVisible: 0
    - Column: State
      IsVisible: 1
    - Column: Lock
      IsVisible: 1
    - Column: Queue
      IsVisible: 1
    - Column: Owner
      IsVisible: 1
    - Column: Responsible
      IsVisible: 0
    - Column: CustomerID
      IsVisible: 1
    - Column: CustomerName
      IsVisible: 0
    - Column: CustomerUserID
      IsVisible: 0
    - Column: Type
      IsVisible: 0
    - Column: Service
      IsVisible: 0
    - Column: SLA
      IsVisible: 0
    - Column: Watch
      IsVisible: 1
  Description: List of tickets in your queues.
  Groups: []
  Icon: hierarchy-5
  ItemType: TicketList
  Label: In My Queues
  Order: '3000'
  Visible: '1'
TicketList::InvolvingMe:
  Available: '1'
  Changeable: '1'
  Config:
    ActiveFilters:
      AgentInvolved:
        Value: 1
    CountPolling: ShowNumberFoundItems
    FilterPresets:
      Closed:
        StateType:
          Value: Closed
      Locked:
        LockIDs:
          Value:
          - 2
      Open:
        StateType:
          Value: Open
      Reminder Reached:
        TicketPending_DateTimeRelative:
          Value:
            Format: minute
            Point: 1
            Start: Before
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    ItemsPerPage: 25
    LastUsedFilterPreset: Open
    SortBy:
    - Column: Changed
      Direction: Down
    VisibleColumns:
    - Column: LivePeople
      IsVisible: 1
    - Column: TicketNumber
      IsVisible: 1
    - Column: Title
      IsVisible: 1
    - Column: Priority
      IsVisible: 1
    - Column: Created
      IsVisible: 0
    - Column: Age
      IsVisible: 0
    - Column: Changed
      IsVisible: 1
    - Column: PendingTime
      IsVisible: 0
    - Column: EscalationTime
      IsVisible: 0
    - Column: EscalationUpdateTime
      IsVisible: 0
    - Column: EscalationResponseTime
      IsVisible: 0
    - Column: EscalationSolutionTime
      IsVisible: 0
    - Column: Sender
      IsVisible: 1
    - Column: Subject
      IsVisible: 0
    - Column: State
      IsVisible: 1
    - Column: Lock
      IsVisible: 1
    - Column: Queue
      IsVisible: 1
    - Column: Owner
      IsVisible: 1
    - Column: Responsible
      IsVisible: 0
    - Column: CustomerID
      IsVisible: 1
    - Column: CustomerName
      IsVisible: 0
    - Column: CustomerUserID
      IsVisible: 0
    - Column: Type
      IsVisible: 0
    - Column: Service
      IsVisible: 0
    - Column: SLA
      IsVisible: 0
    - Column: Watch
      IsVisible: 1
  Description: List of tickets where you are involved.
  Groups: []
  Icon: tags-favorite
  ItemType: TicketList
  Label: Tickets Where I Am Involved
  Order: '9000'
  Visible: '0'
TicketList::MyEscalations:
  Available: '1'
  Changeable: '1'
  Config:
    ActiveFilters:
      AgentOwner:
        Value: 1
      TicketEscalation_DateTimeRelative:
        Value:
          Format: minute
          Point: 1
          Start: Before
    CountPolling: ShowNumberFoundItems
    FilterPresets:
      Closed:
        StateType:
          Value: Closed
      Locked:
        LockIDs:
          Value:
          - 2
      Open:
        StateType:
          Value: Open
      Reminder Reached:
        TicketPending_DateTimeRelative:
          Value:
            Format: minute
            Point: 1
            Start: Before
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    ItemsPerPage: 25
    LastUsedFilterPreset: Locked
    SortBy:
    - Column: EscalationTime
      Direction: Down
    VisibleColumns:
    - Column: LivePeople
      IsVisible: 1
    - Column: TicketNumber
      IsVisible: 1
    - Column: Title
      IsVisible: 1
    - Column: Priority
      IsVisible: 1
    - Column: Created
      IsVisible: 1
    - Column: Age
      IsVisible: 0
    - Column: Changed
      IsVisible: 0
    - Column: PendingTime
      IsVisible: 0
    - Column: EscalationTime
      IsVisible: 1
    - Column: EscalationUpdateTime
      IsVisible: 0
    - Column: EscalationResponseTime
      IsVisible: 0
    - Column: EscalationSolutionTime
      IsVisible: 0
    - Column: Sender
      IsVisible: 1
    - Column: Subject
      IsVisible: 0
    - Column: State
      IsVisible: 1
    - Column: Lock
      IsVisible: 1
    - Column: Queue
      IsVisible: 1
    - Column: Owner
      IsVisible: 1
    - Column: Responsible
      IsVisible: 0
    - Column: CustomerID
      IsVisible: 1
    - Column: CustomerName
      IsVisible: 0
    - Column: CustomerUserID
      IsVisible: 0
    - Column: Type
      IsVisible: 0
    - Column: Service
      IsVisible: 0
    - Column: SLA
      IsVisible: 0
    - Column: Watch
      IsVisible: 1
  Description: List of your escalated tickets.
  Groups: []
  Icon: tags-alert
  ItemType: TicketList
  Label: My Escalations
  Order: '7000'
  Visible: '0'
TicketList::MyReachedReminders:
  Available: '1'
  Changeable: '1'
  Config:
    ActiveFilters:
      AgentOwner:
        Value: 1
      TicketPending_DateTimeRelative:
        Value:
          Format: minute
          Point: 1
          Start: Before
    CountPolling: ShowNumberFoundItems
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - 2
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    ItemsPerPage: 25
    LastUsedFilterPreset: Locked
    SortBy:
    - Column: PendingTime
      Direction: Down
    VisibleColumns:
    - Column: LivePeople
      IsVisible: 1
    - Column: TicketNumber
      IsVisible: 1
    - Column: Title
      IsVisible: 1
    - Column: Priority
      IsVisible: 1
    - Column: Created
      IsVisible: 1
    - Column: Age
      IsVisible: 0
    - Column: Changed
      IsVisible: 0
    - Column: PendingTime
      IsVisible: 1
    - Column: EscalationTime
      IsVisible: 0
    - Column: EscalationUpdateTime
      IsVisible: 0
    - Column: EscalationResponseTime
      IsVisible: 0
    - Column: EscalationSolutionTime
      IsVisible: 0
    - Column: Sender
      IsVisible: 1
    - Column: Subject
      IsVisible: 0
    - Column: State
      IsVisible: 1
    - Column: Lock
      IsVisible: 1
    - Column: Queue
      IsVisible: 1
    - Column: Owner
      IsVisible: 1
    - Column: Responsible
      IsVisible: 0
    - Column: CustomerID
      IsVisible: 1
    - Column: CustomerName
      IsVisible: 0
    - Column: CustomerUserID
      IsVisible: 0
    - Column: Type
      IsVisible: 0
    - Column: Service
      IsVisible: 0
    - Column: SLA
      IsVisible: 0
    - Column: Watch
      IsVisible: 1
  Description: List of your tickets with reached reminders.
  Groups: []
  Icon: tags-check
  ItemType: TicketList
  Label: My Reached Reminders
  Order: '6000'
  Visible: '0'
TicketList::MyRecentlyCreated:
  Available: '1'
  Changeable: '1'
  Config:
    ActiveFilters:
      AgentCreator:
        Value: 1
    CountPolling: ShowNumberFoundItems
    FilterPresets:
      Closed:
        StateType:
          Value: Closed
      Locked:
        LockIDs:
          Value:
          - 2
      Open:
        StateType:
          Value: Open
      Reminder Reached:
        TicketPending_DateTimeRelative:
          Value:
            Format: minute
            Point: 1
            Start: Before
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    ItemsPerPage: 25
    LastUsedFilterPreset: Open
    SortBy:
    - Column: Created
      Direction: Down
    VisibleColumns:
    - Column: LivePeople
      IsVisible: 1
    - Column: TicketNumber
      IsVisible: 1
    - Column: Title
      IsVisible: 1
    - Column: Priority
      IsVisible: 1
    - Column: Created
      IsVisible: 1
    - Column: Age
      IsVisible: 0
    - Column: Changed
      IsVisible: 0
    - Column: PendingTime
      IsVisible: 0
    - Column: EscalationTime
      IsVisible: 0
    - Column: EscalationUpdateTime
      IsVisible: 0
    - Column: EscalationResponseTime
      IsVisible: 0
    - Column: EscalationSolutionTime
      IsVisible: 0
    - Column: Sender
      IsVisible: 1
    - Column: Subject
      IsVisible: 0
    - Column: State
      IsVisible: 1
    - Column: Lock
      IsVisible: 1
    - Column: Queue
      IsVisible: 1
    - Column: Owner
      IsVisible: 1
    - Column: Responsible
      IsVisible: 0
    - Column: CustomerID
      IsVisible: 1
    - Column: CustomerName
      IsVisible: 0
    - Column: CustomerUserID
      IsVisible: 0
    - Column: Type
      IsVisible: 0
    - Column: Service
      IsVisible: 0
    - Column: SLA
      IsVisible: 0
    - Column: Watch
      IsVisible: 1
  Description: List of your recently created tickets.
  Groups: []
  Icon: tags-add
  ItemType: TicketList
  Label: My Recently Created
  Order: '8000'
  Visible: '0'
TicketList::MyResponsibilities:
  Available: '1'
  Changeable: '1'
  Config:
    ActiveFilters:
      AgentResponsible:
        Value: 1
    CountPolling: ShowNumberFoundItems
    FilterPresets:
      Closed:
        StateType:
          Value: Closed
      Locked:
        LockIDs:
          Value:
          - 2
      Open:
        StateType:
          Value: Open
      Reminder Reached:
        TicketPending_DateTimeRelative:
          Value:
            Format: minute
            Point: 1
            Start: Before
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    ItemsPerPage: 25
    LastUsedFilterPreset: Open
    SortBy:
    - Column: Changed
      Direction: Down
    VisibleColumns:
    - Column: LivePeople
      IsVisible: 1
    - Column: TicketNumber
      IsVisible: 1
    - Column: Title
      IsVisible: 1
    - Column: Priority
      IsVisible: 1
    - Column: Created
      IsVisible: 0
    - Column: Age
      IsVisible: 0
    - Column: Changed
      IsVisible: 1
    - Column: PendingTime
      IsVisible: 0
    - Column: EscalationTime
      IsVisible: 0
    - Column: EscalationUpdateTime
      IsVisible: 0
    - Column: EscalationResponseTime
      IsVisible: 0
    - Column: EscalationSolutionTime
      IsVisible: 0
    - Column: Sender
      IsVisible: 1
    - Column: Subject
      IsVisible: 0
    - Column: State
      IsVisible: 1
    - Column: Lock
      IsVisible: 1
    - Column: Queue
      IsVisible: 1
    - Column: Owner
      IsVisible: 1
    - Column: Responsible
      IsVisible: 0
    - Column: CustomerID
      IsVisible: 1
    - Column: CustomerName
      IsVisible: 0
    - Column: CustomerUserID
      IsVisible: 0
    - Column: Type
      IsVisible: 0
    - Column: Service
      IsVisible: 0
    - Column: SLA
      IsVisible: 0
    - Column: Watch
      IsVisible: 1
  Description: List of tickets where you are responsible.
  Groups: []
  Icon: tags-edit
  ItemType: TicketList
  Label: I Am Responsible
  Order: '5000'
  Visible: '1'
TicketList::MyUnresolved:
  Available: '1'
  Changeable: '1'
  Config:
    ActiveFilters:
      AgentOwner:
        Value: 1
      StateType:
        Value: Open
    CountPolling: ShowNumberFoundItems
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - 2
      Reminder Reached:
        TicketPending_DateTimeRelative:
          Value:
            Format: minute
            Point: 1
            Start: Before
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    ItemsPerPage: 25
    SortBy:
    - Column: Created
      Direction: Down
    VisibleColumns:
    - Column: LivePeople
      IsVisible: 1
    - Column: TicketNumber
      IsVisible: 1
    - Column: Title
      IsVisible: 1
    - Column: Priority
      IsVisible: 1
    - Column: Created
      IsVisible: 1
    - Column: Age
      IsVisible: 0
    - Column: Changed
      IsVisible: 0
    - Column: PendingTime
      IsVisible: 0
    - Column: EscalationTime
      IsVisible: 0
    - Column: EscalationUpdateTime
      IsVisible: 0
    - Column: EscalationResponseTime
      IsVisible: 0
    - Column: EscalationSolutionTime
      IsVisible: 0
    - Column: Sender
      IsVisible: 1
    - Column: Subject
      IsVisible: 0
    - Column: State
      IsVisible: 1
    - Column: Lock
      IsVisible: 1
    - Column: Queue
      IsVisible: 1
    - Column: Owner
      IsVisible: 1
    - Column: Responsible
      IsVisible: 0
    - Column: CustomerID
      IsVisible: 1
    - Column: CustomerName
      IsVisible: 0
    - Column: CustomerUserID
      IsVisible: 0
    - Column: Type
      IsVisible: 0
    - Column: Service
      IsVisible: 0
    - Column: SLA
      IsVisible: 0
    - Column: Watch
      IsVisible: 1
  Description: List of your unresolved tickets.
  Groups: []
  Icon: tags-search
  ItemType: TicketList
  Label: My Unresolved
  Order: '4000'
  Visible: '1'
TicketList::WatchedByMe:
  Available: '1'
  Changeable: '1'
  Config:
    ActiveFilters:
      AgentWatcher:
        Value: 1
    CountPolling: ShowNumberFoundItems
    FilterPresets:
      Closed:
        StateType:
          Value: Closed
      Locked:
        LockIDs:
          Value:
          - 2
      Open:
        StateType:
          Value: Open
      Reminder Reached:
        TicketPending_DateTimeRelative:
          Value:
            Format: minute
            Point: 1
            Start: Before
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    ItemsPerPage: 25
    LastUsedFilterPreset: Open
    SortBy:
    - Column: Changed
      Direction: Down
    VisibleColumns:
    - Column: LivePeople
      IsVisible: 1
    - Column: TicketNumber
      IsVisible: 1
    - Column: Title
      IsVisible: 1
    - Column: Priority
      IsVisible: 1
    - Column: Created
      IsVisible: 0
    - Column: Age
      IsVisible: 0
    - Column: Changed
      IsVisible: 1
    - Column: PendingTime
      IsVisible: 0
    - Column: EscalationTime
      IsVisible: 0
    - Column: EscalationUpdateTime
      IsVisible: 0
    - Column: EscalationResponseTime
      IsVisible: 0
    - Column: EscalationSolutionTime
      IsVisible: 0
    - Column: Sender
      IsVisible: 1
    - Column: Subject
      IsVisible: 0
    - Column: State
      IsVisible: 1
    - Column: Lock
      IsVisible: 1
    - Column: Queue
      IsVisible: 1
    - Column: Owner
      IsVisible: 1
    - Column: Responsible
      IsVisible: 0
    - Column: CustomerID
      IsVisible: 1
    - Column: CustomerName
      IsVisible: 0
    - Column: CustomerUserID
      IsVisible: 0
    - Column: Type
      IsVisible: 0
    - Column: Service
      IsVisible: 0
    - Column: SLA
      IsVisible: 0
    - Column: Watch
      IsVisible: 1
  Description: List of tickets you are watching.
  Groups: []
  Icon: tags-favorite-star
  ItemType: TicketList
  Label: I Am Watching
  Order: '2000'
  Visible: '1'

Agent::Organizer###4001-Custom

Defines the configuration parameters for organizer items predefined by the system. “ItemType” defines the module that is associated with the item, “Label” defines what is shown as tooltip. With “Order” you can influence the ordering of the items in the organizer, “Available” defines if the user can use it or not, with “Visible” you can define if it will be included in the organizer by default. “Changeable” defines if the user can customize this item. “Groups” defines which groups of agents will this item be available, empty value means for any group.

This setting is not active by default.

Default value:

--- {}

Agent::Organizer::ItemType###ChatRequestList

The organizer item type Chat Request List is used to create a list of chat requests.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  Columns:
    Action:
      IsVisible: 2
    Channel:
      IsVisible: 2
    CreateTime:
      IsVisible: 2
    Description:
      IsVisible: 2
    RequesterName:
      IsVisible: 2
    RequesterType:
      IsVisible: 2
    Type:
      IsVisible: 2
  DefaultColumnOrder:
  - CreateTime
  - Type
  - RequesterType
  - RequesterName
  - Channel
  - Description
  - Action
  FilterPresets: {}
  HideAvailableFilters: []
  ItemsPerPage: 25
  Limit: 1000
  SortBy:
  - Column: CreateTime
    Direction: Up
Label: Chat Request List
Module: Kernel::WebApp::Util::Organizer::ItemType::ChatRequestList

Agent::Organizer::ItemType###CustomerCompanyList

The organizer item type Customer Company List is used to create customer list organizer items.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AvailableDynamicFieldFilters: []
  Columns:
    ClosedTickets:
      IsVisible: 2
    CustomerCompanyCity:
      IsVisible: 2
    CustomerCompanyCountry:
      IsVisible: 1
    CustomerCompanyName:
      IsVisible: 2
    CustomerCompanyStreet:
      IsVisible: 1
    CustomerCompanyURL:
      IsVisible: 1
    CustomerCompanyZIP:
      IsVisible: 1
    CustomerID:
      IsVisible: 2
    Edit:
      IsVisible: 2
    OpenTickets:
      IsVisible: 2
    ValidID:
      IsVisible: 2
  DefaultColumnOrder:
  - CustomerID
  - CustomerCompanyName
  - CustomerCompanyStreet
  - CustomerCompanyZIP
  - CustomerCompanyCity
  - CustomerCompanyCountry
  - CustomerCompanyURL
  - ValidID
  - OpenTickets
  - ClosedTickets
  - Edit
  FilterPresets: {}
  HideAvailableFilters: []
  ItemsPerPage: 25
  Limit: 1000
  SortBy:
  - Column: CustomerID
    Direction: Up
Label: Customer List
Module: Kernel::WebApp::Util::Organizer::ItemType::CustomerCompanyList

Agent::Organizer::ItemType###CustomerUserList

The organizer item type Customer User List is used to create customer user list organizer items.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AvailableDynamicFieldFilters: []
  Columns:
    Chat:
      IsVisible: 2
    ClosedTickets:
      IsVisible: 2
    CreateTicket:
      IsVisible: 2
    Edit:
      IsVisible: 2
    OpenTickets:
      IsVisible: 2
    SwitchToCustomer:
      IsVisible: 2
    UserCity:
      IsVisible: 1
    UserCountry:
      IsVisible: 1
    UserCustomerID:
      IsVisible: 2
    UserEmail:
      IsVisible: 2
    UserFirstname:
      IsVisible: 2
    UserLastname:
      IsVisible: 2
    UserLogin:
      IsVisible: 2
    UserMobile:
      IsVisible: 1
    UserStreet:
      IsVisible: 1
    UserZip:
      IsVisible: 1
    ValidID:
      IsVisible: 2
  DefaultColumnOrder:
  - UserFirstname
  - UserLastname
  - UserLogin
  - UserEmail
  - UserMobile
  - UserCustomerID
  - UserStreet
  - UserZip
  - UserCity
  - UserCountry
  - ValidID
  - OpenTickets
  - ClosedTickets
  - Chat
  - CreateTicket
  - SwitchToCustomer
  - Edit
  FilterPresets: {}
  HideAvailableFilters: []
  ItemsPerPage: 25
  Limit: 1000
  SortBy:
  - Column: UserLogin
    Direction: Up
Label: Customer User List
Module: Kernel::WebApp::Util::Organizer::ItemType::CustomerUserList

Agent::Organizer::ItemType###KnowledgeBaseArticleList

The organizer item type Knowledge Base Article List is used to create a list of knowledge base articles.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AdditionalExportColumns: {}
  AvailableDynamicFieldFilters: []
  Columns:
    Category:
      IsVisible: 2
    Changed:
      IsVisible: 2
    Created:
      IsVisible: 1
    Language:
      IsVisible: 2
    Number:
      IsVisible: 2
    State:
      IsVisible: 2
    Title:
      IsVisible: 2
    Valid:
      IsVisible: 2
  DefaultColumnOrder:
  - Number
  - Title
  - Category
  - Language
  - State
  - Valid
  - Created
  - Changed
  FilterPresets:
    For Everyone (public):
      StateIDs:
        Value:
        - 3
    Only for Agents (internal):
      StateIDs:
        Value:
        - 1
    Only for Customer Users (external):
      StateIDs:
        Value:
        - 2
  HideAvailableFilters: []
  ItemsPerPage: 25
  Limit: 1000
  SortBy:
  - Column: ItemID
    Direction: Up
Label: Knowledge Base Article List
Module: Kernel::WebApp::Util::Organizer::ItemType::KnowledgeBaseArticleList

Agent::Organizer::ItemType###Separator

The organizer item type Separator is used to separate and/or create groups of certain organizer items that are somehow related.

This setting can not be deactivated.

Default value:

---
Label: Miscellaneous
Module: Kernel::WebApp::Util::Organizer::ItemType::Separator

Agent::Organizer::ItemType###TicketList

The organizer item type Ticket List is used to create different ticket list organizer items.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AdditionalExportColumns:
    ArticleTree: 0
  AvailableDynamicFieldFilters: []
  Columns:
    Age:
      IsVisible: 1
    Changed:
      IsVisible: 1
    Created:
      IsVisible: 2
    CustomerCompanyName:
      IsVisible: 1
    CustomerID:
      IsVisible: 2
    CustomerName:
      IsVisible: 1
    CustomerUserID:
      IsInlineEditable: 0
      IsVisible: 1
    EscalationResponseTime:
      IsVisible: 1
    EscalationSolutionTime:
      IsVisible: 1
    EscalationTime:
      IsVisible: 1
    EscalationUpdateTime:
      IsVisible: 1
    LivePeople:
      IsVisible: 2
    Lock:
      IsInlineEditable: 0
      IsVisible: 2
    Owner:
      IsInlineEditable: 0
      IsVisible: 2
    PendingTime:
      IsVisible: 1
    Priority:
      IsInlineEditable: 0
      IsVisible: 2
    Queue:
      IsInlineEditable: 0
      IsVisible: 2
    Responsible:
      IsInlineEditable: 0
      IsVisible: 1
    SLA:
      IsInlineEditable: 0
      IsVisible: 1
    Sender:
      IsVisible: 2
    Service:
      IsInlineEditable: 0
      IsVisible: 1
    State:
      IsInlineEditable: 0
      IsVisible: 2
    Subject:
      IsVisible: 1
    TicketNumber:
      IsVisible: 1
    Title:
      IsVisible: 2
    Type:
      IsInlineEditable: 0
      IsVisible: 1
    Watch:
      IsVisible: 2
  DefaultColumnOrder:
  - LivePeople
  - TicketNumber
  - Title
  - Priority
  - Created
  - Age
  - Changed
  - State
  - PendingTime
  - EscalationTime
  - EscalationUpdateTime
  - EscalationResponseTime
  - EscalationSolutionTime
  - Sender
  - Subject
  - Lock
  - Queue
  - Owner
  - Responsible
  - CustomerID
  - CustomerCompanyName
  - CustomerName
  - CustomerUserID
  - Type
  - Service
  - SLA
  - Watch
  FilterPresets: {}
  HideAvailableFilters: []
  ItemsPerPage: 25
  Limit: 1000
  SortBy:
  - Column: Created
    Direction: Down
Label: Ticket List
Module: Kernel::WebApp::Util::Organizer::ItemType::TicketList

Agent::Organizer::ReadonlyGroups

Defines groups in which users cannot customize their organizer.

This setting is not active by default.

Default value:

--- []

AgentFrontend::CustomerCompanyDetailView::WidgetType###CustomerUserList

Default configuration for the Customer User List widget type of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AvailableDynamicFieldFilters: []
  BusinessObjectType: CustomerUser
  Collapsed: 0
  Columns:
    Chat:
      IsVisible: 2
    ClosedTickets:
      IsVisible: 2
    CreateTicket:
      IsVisible: 2
    Edit:
      IsVisible: 2
    OpenTickets:
      IsVisible: 2
    SwitchToCustomer:
      IsVisible: 2
    UserCity:
      IsVisible: 1
    UserCountry:
      IsVisible: 1
    UserCustomerID:
      IsVisible: 2
    UserEmail:
      IsVisible: 2
    UserFirstname:
      IsVisible: 2
    UserLastname:
      IsVisible: 2
    UserLogin:
      IsVisible: 2
    UserMobile:
      IsVisible: 1
    UserStreet:
      IsVisible: 1
    UserZip:
      IsVisible: 1
    ValidID:
      IsVisible: 2
  DefaultColumnOrder:
  - UserFirstname
  - UserLastname
  - UserLogin
  - UserEmail
  - UserMobile
  - UserCustomerID
  - UserStreet
  - UserZip
  - UserCity
  - UserCountry
  - ValidID
  - OpenTickets
  - ClosedTickets
  - Chat
  - CreateTicket
  - SwitchToCustomer
  - Edit
  FilterPresets: {}
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  SortBy:
  - Column: UserLastname
    Direction: Up
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::CustomerCompany::CustomerUserList

FrontendAgentRoute

AgentFrontend::Route###001-Framework

Defines the application routes for the agent interface. Additional routes are defined by adding new items and specifying their parameters. “Group” and “GroupRo” arrays can be used to limit access of the route to members of certain groups with RW and RO permissions respectively. “Path” defines the relative path of the route. And “Alias” can be used for specifying an alternative path. “Component” is the path of the Vue component responsible for displaying the route content, relative to the Components/Route folder in the app. “Props” can be used to signal that the path contain dynamic segments, and that their values should be bound to the component as props (use “1” to turn on this feature).

Default value:

---
- Alias: /dashboard
  Component: Dashboard
  Group: []
  GroupRo: []
  Path: /
  Props: '1'
- Alias: ''
  Component: Search
  Group: []
  GroupRo: []
  Path: /search/:searchQuery
  Props: '1'
- Alias: ''
  Component: StatisticReportOverview
  Group:
  - stats
  GroupRo: []
  Path: /statistic-report
  Props: '1'
- Alias: /statistic/update/:itemId
  Component: StatisticCreateUpdateView
  Group:
  - stats
  GroupRo: []
  Path: /statistic/create/:itemId?
  Props: '1'
- Alias: /statistic-report/update/:itemId
  Component: StatisticReportCreateUpdateView
  Group:
  - stats
  GroupRo: []
  Path: /statistic-report/create/:itemId?
  Props: '1'
- Alias: ''
  Component: TicketDetailView
  Group: []
  GroupRo: []
  Path: /ticket/:itemId
  Props: '1'
- Alias: ''
  Component: TicketListView
  Group: []
  GroupRo: []
  Path: /tickets/:type/:name?
  Props: '1'
- Alias: ''
  Component: TicketCreateEmail
  Group: []
  GroupRo: []
  Path: /ticket/create/email
  Props: '1'
- Alias: ''
  Component: TicketCreatePhone
  Group: []
  GroupRo: []
  Path: /ticket/create/phone
  Props: '1'
- Alias: ''
  Component: TicketCreateSMS
  Group: []
  GroupRo: []
  Path: /ticket/create/sms
  Props: '1'
- Alias: ''
  Component: TicketCreateProcess
  Group: []
  GroupRo: []
  Path: /ticket/create/process
  Props: '1'
- Alias: ''
  Component: KnowledgeBaseArticleDetailView
  Group: []
  GroupRo: []
  Path: /knowledge-base-article/:itemId
  Props: '1'
- Alias: ''
  Component: KnowledgeBaseArticleCreate
  Group: []
  GroupRo: []
  Path: /knowledge-base/article/create
  Props: '1'
- Alias: ''
  Component: KnowledgeBaseArticleListView
  Group: []
  GroupRo: []
  Path: /knowledge-base-articles/:type/:name?
  Props: '1'
- Alias: ''
  Component: WebNotificationListView
  Group: []
  GroupRo: []
  Path: /notifications/:notificationId?
  Props: '1'
- Alias: ''
  Component: CustomerUserCreate
  Group: []
  GroupRo: []
  Path: /customer/user/create
  Props: '1'
- Alias: ''
  Component: CustomerUserDetailView
  Group: []
  GroupRo: []
  Path: /customer/user/:itemId
  Props: '1'
- Alias: ''
  Component: CustomerUserListView
  Group: []
  GroupRo: []
  Path: /customers/user/:type/:name?
  Props: '1'
- Alias: ''
  Component: CustomerCompanyListView
  Group: []
  GroupRo: []
  Path: /customers/:type/:name?
  Props: '1'
- Alias: ''
  Component: CustomerCompanyCreate
  Group: []
  GroupRo: []
  Path: /customer/create
  Props: '1'
- Alias: ''
  Component: CustomerCompanyDetailView
  Group: []
  GroupRo: []
  Path: /customer/:itemId
  Props: '1'
- Alias: ''
  Component: CalendarOverview
  Group: []
  GroupRo: []
  Path: /calendar
  Props: '1'

FrontendAgentTicket

AgentFrontend::Ticket::AccountedTime

Activates the time accounting.

This setting can not be deactivated.

Default value:

1

AgentFrontend::Ticket::IncludeUnknownTicketCustomers

Include unknown customers in ticket filter.

This setting can not be deactivated.

Default value:

0

AgentFrontend::Ticket::NeedAccountedTime

Defines if time accounting is mandatory in the agent interface. If enabled and the note is visible to agents in a ticket action, the fields “Subject”, “Body” and “AccountedTime” are always mandatory and therefore the “Required” property for these fields will be ignored (no matter if it is set or not).

This setting can not be deactivated.

Default value:

0

AgentFrontend::Ticket::TimeUnits

Sets the preferred time units (e.g. work units, hours, minutes).

This setting can not be deactivated.

Default value:

(work units)

AgentFrontend::TicketDetailView::Property###StateType

Defines the next possible states for tickets in the agent interface.

This setting can not be deactivated.

Default value:

---
- new
- open
- closed
- pending reminder
- pending auto

FrontendAgentViewCalendarAppointmentCreate

Forms###AgentFrontend::Calendar::AppointmentCreate::Properties

Configurable form for the Add Appointment action.

This setting can not be deactivated.

Default value:

---
- Collapsible: 1
  Fields:
  - Name: CalendarID
  - Name: Title
  - Name: Description
  - Name: Location
  Label: Basic Information
- Collapsible: 1
  Fields:
  - Name: TeamID
  - Name: ResourceID
  Label: Resource
- Collapsible: 1
  Fields:
  - Name: AllDay
  - Name: StartTime
  - Name: EndTime
  - Name: Recurrence
  Label: Date & Time
- Collapsible: 1
  Fields:
  - Name: Notification
  Label: Notification
- Collapsible: 1
  Fields:
  - Name: TicketPlugin
  Label: Linked Tickets

FrontendAgentViewCalendarAppointmentUpdate

Forms###AgentFrontend::Calendar::AppointmentUpdate::Properties

Configurable form for the Edit Appointment action.

This setting can not be deactivated.

Default value:

---
- Collapsible: 1
  Fields:
  - Name: CalendarID
  - Name: Title
  - Name: Description
  - Name: Location
  Label: Basic Information
- Collapsible: 1
  Fields:
  - Name: TeamID
  - Name: ResourceID
  Label: Resource
- Collapsible: 1
  Fields:
  - Name: AllDay
  - Name: StartTime
  - Name: EndTime
  - Name: Recurrence
  Label: Date & Time
- Collapsible: 1
  Fields:
  - Name: Notification
  Label: Notification
- Collapsible: 1
  Fields:
  - Name: TicketPlugin
  Label: Linked Tickets

FrontendAgentViewCalendarOverview

AgentFrontend::CalendarOverview###001-Framework

The default column layout configuration for the Calendar Overview.

This setting can not be deactivated.

Default value:

---
BusinessObjectType: Calendar
ColumnLayout:
  OneColumn:
    '1':
    - Name: AppointmentsToday
    - Name: AppointmentsThisWeek
    - Name: AppointmentsThisMonth
  ThreeColumns:
    '1':
    - Name: AppointmentsToday
    '2':
    - Name: AppointmentsThisWeek
    '3':
    - Name: AppointmentsThisMonth
  TwoColumns:
    '1':
    - Name: AppointmentsToday
    '2':
    - Name: AppointmentsThisWeek
Type: BusinessObjectOverview

AgentFrontend::CalendarOverview###100-Custom

User-defined configuration extensions for the column layouts of the Calendar Overview. The individual keys overwrite existing keys.

Default value:

---
ColumnLayout: ~

AgentFrontend::CalendarOverview::Widget###AppointmentsThisMonth

Default configuration for the Appointments This Month widget of the Calendar Overview.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    AgendaView: Month
    DefaultView: Timeline
    GridView: Month
    TimelineView: Month
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Appointments This Month
Group: []
Type: CalendarView

AgentFrontend::CalendarOverview::Widget###AppointmentsThisWeek

Default configuration for the Appointments This Week widget of the Calendar Overview.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    AgendaView: Week
    DefaultView: Grid
    GridView: Week
    TimelineView: Week
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Appointments This Week
Group: []
Type: CalendarView

AgentFrontend::CalendarOverview::Widget###AppointmentsToday

Default configuration for the Appointments Today widget of the Calendar Overview.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    AgendaView: Day
    DefaultView: Agenda
    GridView: Day
    TimelineView: Day
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Appointments Today
Group: []
Type: CalendarView

AgentFrontend::Dashboard::Widget###CalendarView

Default configuration for the Appointments widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    DefaultView: Grid
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Appointments
Group: []
Type: CalendarView

AgentFrontend::WidgetType###CalendarView

Default configuration for the Calendar View widget type of the Calendar Overview.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveCalendarLimit: 10
  AgendaView: Day
  Collapsed: 0
  GridView: Week
  Hidden: 0
  TimelineView: Month
Module: Kernel::WebApp::Util::BusinessObject::Widget::CalendarView

FrontendAgentViewCalendarOverviewAction

AgentFrontend::Calendar::Action###AddAppointment

Registration of the Add Appointment action.

This setting can not be deactivated.

Default value:

---
ClusterName: Organization
ClusterPriority: '100'
Component: AddAppointment
Description: Add an appointment
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::Calendar::AddAppointment
Name: Add Appointment

AgentFrontend::Calendar::Action###EditAppointment

Registration of the Edit Appointment action.

This setting can not be deactivated.

Default value:

---
Component: EditAppointment
Description: Edit an appointment
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::Calendar::EditAppointment
Name: Edit Appointment

FrontendAgentViewCustomerAddressBookList

AgentFrontend::CustomerCompanyAddressBookList###DefaultConfig

Default configuration for the customer address book list.

This setting can not be deactivated.

Default value:

---
ActiveFilters:
  Valid:
    Value: 1
AvailableDynamicFieldFilters: []
BusinessObjectType: CustomerCompany
Columns:
  CustomerCompanyCity:
    IsVisible: 2
  CustomerCompanyCountry:
    IsVisible: 1
  CustomerCompanyName:
    IsVisible: 2
  CustomerCompanyStreet:
    IsVisible: 1
  CustomerCompanyURL:
    IsVisible: 1
  CustomerCompanyZIP:
    IsVisible: 1
  CustomerID:
    IsVisible: 2
DefaultColumnOrder:
- CustomerID
- CustomerCompanyName
- CustomerCompanyStreet
- CustomerCompanyZIP
- CustomerCompanyCity
- CustomerCompanyCountry
- CustomerCompanyURL
DefaultFilterPresetFields:
  CustomerCompanyName:
    Value: ''
  CustomerID:
    Value: ''
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: CustomerID
  Direction: Up
Type: BusinessObject

FrontendAgentViewCustomerCompanyDetailView

AgentFrontend::CustomerCompanyDetailView###001-Framework

The default column layout configuration for the customer detail view.

This setting can not be deactivated.

Default value:

---
BusinessObjectType: CustomerCompany
ColumnLayout:
  OneColumn:
    '1':
    - Name: CustomerInformation
    - Name: EscalatedTickets
    - Name: ReminderTickets
    - Name: OpenTickets
    - Name: CustomerUserList
  ThreeColumns:
    '1':
    - Name: CustomerInformation
    '2':
    - Name: CustomerUserList
    '3':
    - Name: EscalatedTickets
    - Name: ReminderTickets
    - Name: OpenTickets
  TwoColumns:
    '1':
    - Name: CustomerInformation
    - Name: CustomerUserList
    '2':
    - Name: EscalatedTickets
    - Name: ReminderTickets
    - Name: OpenTickets
Type: BusinessObjectDetailView

AgentFrontend::CustomerCompanyDetailView###100-Custom

User-defined configuration extensions for the column layouts of the customer detail view. The individual keys overwrite existing keys.

Default value:

---
ColumnLayout: ~

AgentFrontend::CustomerCompanyDetailView::Widget###CustomerInformation

Default configuration for the Customer Information widget of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    Properties:
    - CustomerID
    ShowPropertyOnEmpty: 0
  IsAlwaysPresent: 0
  IsDuplicatable: 0
  IsVisible: 1
  Title: Customer Information
Group: []
Type: CustomerInformation

AgentFrontend::CustomerCompanyDetailView::Widget###CustomerUserList

Default configuration for the Customer Users widget of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Customer Users
Group: []
Type: CustomerUserList

AgentFrontend::CustomerCompanyDetailView::Widget###EscalatedTickets

Default configuration for the Escalations widget of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      TicketEscalation_DateTimeRelative:
        Value:
          Format: minute
          Point: 1
          Start: Before
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 2
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 1
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 1
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - 2
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    SortBy:
    - Column: EscalationTime
      Direction: Down
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Escalations
Group: []
Type: TicketList

AgentFrontend::CustomerCompanyDetailView::Widget###OpenTickets

Default configuration for the Open Tickets widget of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      StateType:
        Value: Open
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 1
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 1
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 2
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - 2
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Open Tickets
Group: []
Type: TicketList

AgentFrontend::CustomerCompanyDetailView::Widget###ReminderTickets

Default configuration for the Reminders widget of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      TicketPending_DateTimeRelative:
        Value:
          Format: minute
          Point: 1
          Start: Before
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 1
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 2
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 2
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - 2
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    SortBy:
    - Column: PendingTime
      Direction: Down
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Reminders
Group: []
Type: TicketList

AgentFrontend::CustomerCompanyDetailView::Widget###TicketList

Default configuration for the Ticket List widget of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 0
  Title: Ticket List
Group: []
Type: TicketList

AgentFrontend::CustomerCompanyDetailView::WidgetType###TicketList

Default configuration for the Ticket List widget type of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AdditionalExportColumns:
    ArticleTree: 0
  AvailableDynamicFieldFilters: []
  BusinessObjectType: Ticket
  Collapsed: 0
  Columns:
    Age:
      IsVisible: 1
    Changed:
      IsVisible: 1
    Created:
      IsVisible: 2
    CustomerCompanyName:
      IsVisible: 1
    CustomerID:
      IsVisible: 2
    CustomerName:
      IsVisible: 1
    CustomerUserID:
      IsVisible: 1
    EscalationResponseTime:
      IsVisible: 1
    EscalationSolutionTime:
      IsVisible: 1
    EscalationTime:
      IsVisible: 1
    EscalationUpdateTime:
      IsVisible: 1
    Lock:
      IsVisible: 2
    Owner:
      IsVisible: 2
    PendingTime:
      IsVisible: 1
    Priority:
      IsVisible: 2
    Queue:
      IsVisible: 2
    Responsible:
      IsVisible: 1
    SLA:
      IsVisible: 1
    Sender:
      IsVisible: 2
    Service:
      IsVisible: 1
    State:
      IsVisible: 2
    Subject:
      IsVisible: 1
    TicketNumber:
      IsVisible: 1
    Title:
      IsVisible: 2
    Type:
      IsVisible: 1
    Watch:
      IsVisible: 2
  DefaultColumnOrder:
  - TicketNumber
  - Title
  - Priority
  - Created
  - Age
  - Changed
  - State
  - PendingTime
  - EscalationTime
  - EscalationUpdateTime
  - EscalationResponseTime
  - EscalationSolutionTime
  - Sender
  - Subject
  - Lock
  - Queue
  - Owner
  - Responsible
  - CustomerID
  - CustomerCompanyName
  - CustomerName
  - CustomerUserID
  - Type
  - Service
  - SLA
  - Watch
  FilterPresets: {}
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  SortBy:
  - Column: Created
    Direction: Down
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::CustomerCompany::TicketList

FrontendAgentViewCustomerCompanyDetailViewAction

AgentFrontend::CustomerCompany::Action###AddCustomerUser

Registration of the Add Customer User action.

This setting can not be deactivated.

Default value:

---
ClusterName: People
ClusterPriority: '300'
Component: AddCustomerUser
Description: Add customer user
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::CustomerCompany::AddCustomerUser
Name: Add Customer User

AgentFrontend::CustomerCompany::Action###Edit

Registration of the Edit Customer action.

This setting can not be deactivated.

Default value:

---
ClusterName: Organization
ClusterPriority: '200'
Component: Edit
Description: Edit this customer
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::CustomerCompany::Edit
Name: Edit Customer

FrontendAgentViewCustomerCompanyList

AgentFrontend::CustomerCompanyList::Legacylist###DefaultConfig

Default customer list configuration for the Valid Customers static type.

Default value:

---
ActiveFilters: {}
AvailableDynamicFieldFilters: []
BusinessObjectType: CustomerCompany
Columns:
  ClosedTickets:
    IsVisible: 2
  CustomerCompanyCity:
    IsVisible: 2
  CustomerCompanyCountry:
    IsVisible: 1
  CustomerCompanyName:
    IsVisible: 2
  CustomerCompanyStreet:
    IsVisible: 1
  CustomerCompanyURL:
    IsVisible: 1
  CustomerCompanyZIP:
    IsVisible: 1
  CustomerID:
    IsVisible: 2
  Edit:
    IsVisible: 2
  OpenTickets:
    IsVisible: 2
  ValidID:
    IsVisible: 2
DefaultColumnOrder:
- CustomerID
- CustomerCompanyName
- CustomerCompanyStreet
- CustomerCompanyZIP
- CustomerCompanyCity
- CustomerCompanyCountry
- CustomerCompanyURL
- ValidID
- OpenTickets
- ClosedTickets
- Edit
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: CustomerID
  Direction: Up
Type: BusinessObject

FrontendAgentViewCustomerCreate

AgentFrontend::CustomerCompanyCreate###001-Framework

The default column layout configuration for the Create Customer screen.

This setting can not be deactivated.

Default value:

---
BusinessObjectType: CustomerCompany
ColumnLayout:
  OneColumn:
    '1':
    - Name: CreateProperties
  ThreeColumns:
    '1': ~
    '2': ~
    '3': ~
  TwoColumns:
    '1': ~
    '2': ~
Type: BusinessObjectCreate

AgentFrontend::CustomerCompanyCreate###100-Custom

User-defined configuration extensions for the column layouts of the Create Customer screen. The individual keys overwrite existing keys.

Default value:

---
ColumnLayout: ~

AgentFrontend::CustomerCompanyCreate::Widget###CreateProperties

Default configuration for the Properties widget of the Create Customer screen.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 1
  IsDuplicatable: 0
  IsVisible: 1
  Title: Properties
Group: []
Type: CreateProperties

AgentFrontend::CustomerCompanyCreate::WidgetType###CreateProperties

Default configuration for the Properties widget type of the Create Customer screen.

This setting can not be deactivated.

Default value:

---
Config:
  Collapsed: 0
  Hidden: 0
Module: Kernel::WebApp::Util::BusinessObject::Widget::CreateProperties

Forms###AgentFrontend::CustomerCompanyCreate::Properties

Configurable form for the Properties widget of the Create Customer screen.

This setting can not be deactivated.

Default value:

---
- ColumnLayout: 2
  Fields:
  - Collapsible: 1
    Fields:
    - Name: DataSource
    Label: Data Source
  - Collapsible: 1
    Fields:
    - Name: CustomerCompanyName
    - Name: CustomerID
    - Name: ValidID
    Label: Customer Information
  - Collapsible: 1
    Fields:
    - Name: CustomerCompanyStreet
    - Name: CustomerCompanyZIP
    - Name: CustomerCompanyCity
    - Name: CustomerCompanyCountry
    Label: Address
- ColumnLayout: 2
  Fields:
  - Collapsible: 1
    Fields:
    - Name: CustomerCompanyURL
    - Name: CustomerCompanyComment
    Label: Miscellaneous

FrontendAgentViewCustomerUpdate

Forms###AgentFrontend::CustomerCompanyUpdate::Properties

Configurable form for the Properties widget of the Edit Customer screen.

This setting can not be deactivated.

Default value:

---
- Collapsible: 1
  Fields:
  - Name: CustomerCompanyName
  - Name: CustomerID
  - Name: ValidID
  Label: Customer Information
- Collapsible: 1
  Fields:
  - Name: CustomerCompanyStreet
  - Name: CustomerCompanyZIP
  - Name: CustomerCompanyCity
  - Name: CustomerCompanyCountry
  Label: Address
- Collapsible: 1
  Fields:
  - Name: CustomerCompanyURL
  - Name: CustomerCompanyComment
  Label: Miscellaneous

FrontendAgentViewCustomerUserAddressBookList

AgentFrontend::CustomerUserAddressBookList::Email###DefaultConfig

Default configuration for the customer user address book list with type email.

This setting can not be deactivated.

Default value:

---
ActiveFilters:
  Valid:
    Value: 1
AvailableDynamicFieldFilters: []
BusinessObjectType: CustomerUser
Columns:
  UserCustomerID:
    IsVisible: 2
  UserEmail:
    IsVisible: 2
  UserFirstname:
    IsVisible: 2
  UserLastname:
    IsVisible: 2
  UserLogin:
    IsVisible: 2
DefaultColumnOrder:
- UserFirstname
- UserLastname
- UserLogin
- UserEmail
- UserCustomerID
DefaultFilterPresetFields:
  UserCustomerID:
    Value: ''
  UserEmail:
    Value: ''
  UserFirstname:
    Value: ''
  UserLastname:
    Value: ''
  UserLogin:
    Value: ''
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: UserLogin
  Direction: Up
Type: BusinessObject

AgentFrontend::CustomerUserAddressBookList::SMS###DefaultConfig

Default configuration for the customer user address book list with type SMS.

This setting can not be deactivated.

Default value:

---
ActiveFilters:
  Valid:
    Value: 1
AvailableDynamicFieldFilters: []
BusinessObjectType: CustomerUser
Columns:
  UserCustomerID:
    IsVisible: 2
  UserFirstname:
    IsVisible: 2
  UserLastname:
    IsVisible: 2
  UserLogin:
    IsVisible: 2
  UserMobile:
    IsVisible: 2
DefaultColumnOrder:
- UserFirstname
- UserLastname
- UserLogin
- UserMobile
- UserCustomerID
DefaultFilterPresetFields:
  UserCustomerID:
    Value: ''
  UserFirstname:
    Value: ''
  UserLastname:
    Value: ''
  UserLogin:
    Value: ''
  UserMobile:
    Value: ''
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: UserLogin
  Direction: Up
Type: BusinessObject

FrontendAgentViewCustomerUserCreate

AgentFrontend::CustomerUserCreate###001-Framework

The default column layout configuration for the Create Customer User screen.

This setting can not be deactivated.

Default value:

---
BusinessObjectType: CustomerUser
ColumnLayout:
  OneColumn:
    '1':
    - Name: CreateProperties
  ThreeColumns:
    '1': ~
    '2': ~
    '3': ~
  TwoColumns:
    '1': ~
    '2': ~
Type: BusinessObjectCreate

AgentFrontend::CustomerUserCreate###100-Custom

User-defined configuration extensions for the column layouts of the Create Customer User screen. The individual keys overwrite existing keys.

Default value:

---
ColumnLayout: ~

AgentFrontend::CustomerUserCreate::Widget###CreateProperties

Default configuration for the Properties widget of the Create Customer User screen.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 1
  IsDuplicatable: 0
  IsVisible: 1
  Title: Properties
Group: []
Type: CreateProperties

AgentFrontend::CustomerUserCreate::WidgetType###CreateProperties

Default configuration for the Properties widget type of the Create Customer User screen.

This setting can not be deactivated.

Default value:

---
Config:
  Collapsed: 0
  Hidden: 0
Module: Kernel::WebApp::Util::BusinessObject::Widget::CreateProperties

Forms###AgentFrontend::CustomerUserCreate::Properties

Configurable form for the Properties widget of the Create Customer User screen.

This setting can not be deactivated.

Default value:

---
- ColumnLayout: 2
  Fields:
  - Collapsible: 1
    Fields:
    - Name: DataSource
    Label: Data Source
  - Collapsible: 1
    Fields:
    - Name: UserTitle
    - Name: UserFirstname
    - Name: UserLastname
    - Name: UserEmail
    - Name: UserCustomerID
    - Name: UserPhone
    - Name: UserFax
    - Name: UserMobile
    Label: Personal Information
  - Collapsible: 1
    Fields:
    - Name: UserStreet
    - Name: UserZip
    - Name: UserCity
    - Name: UserCountry
    Label: Address
  - Collapsible: 1
    Fields:
    - Name: UserLogin
    - Name: UserPassword
    - Name: ValidID
    Label: Login Credentials
- ColumnLayout: 2
  Fields:
  - Collapsible: 1
    Fields:
    - Name: Preference_LoginForbidden
    - Fields:
      - ColumnLayout: 2
        Name: Preference_PGP
      - ColumnLayout: 2
        Name: Preference_SMIME
    - Name: Preference_TwoFactor
    Label: Security
  - Collapsible: 1
    Fields:
    - Name: UserComment
    Label: Miscellaneous

FrontendAgentViewCustomerUserDetailView

AgentFrontend::CustomerUserDetailView###001-Framework

The default column layout configuration for the customer user detail view.

This setting can not be deactivated.

Default value:

---
BusinessObjectType: CustomerUser
ColumnLayout:
  OneColumn:
    '1':
    - Name: CustomerInformation
    - Name: EscalatedTickets
    - Name: ReminderTickets
    - Name: OpenTickets
  ThreeColumns:
    '1':
    - Name: CustomerInformation
    '2':
    - Name: EscalatedTickets
    '3':
    - Name: ReminderTickets
    - Name: OpenTickets
  TwoColumns:
    '1':
    - Name: CustomerInformation
    '2':
    - Name: EscalatedTickets
    - Name: ReminderTickets
    - Name: OpenTickets
Type: BusinessObjectDetailView

AgentFrontend::CustomerUserDetailView###100-Custom

User-defined configuration extensions for the column layouts of the customer user detail view. The individual keys overwrite existing keys.

Default value:

---
ColumnLayout: ~

AgentFrontend::CustomerUserDetailView::Widget###CustomerInformation

Default configuration for the Customer Information widget of the customer user detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 0
  IsVisible: 1
  Title: Customer Information
Group: []
Type: CustomerInformation

AgentFrontend::CustomerUserDetailView::Widget###EscalatedTickets

Default configuration for the Escalations widget of the customer user detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      TicketEscalation_DateTimeRelative:
        Value:
          Format: minute
          Point: 1
          Start: Before
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 2
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 1
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 1
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - 2
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    SortBy:
    - Column: EscalationTime
      Direction: Down
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Escalations
Group: []
Type: TicketList

AgentFrontend::CustomerUserDetailView::Widget###OpenTickets

Default configuration for the Open Tickets widget of the customer user detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      StateType:
        Value: Open
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 1
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 1
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 2
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - 2
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Open Tickets
Group: []
Type: TicketList

AgentFrontend::CustomerUserDetailView::Widget###ReminderTickets

Default configuration for the Reminders widget of the customer user detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      TicketPending_DateTimeRelative:
        Value:
          Format: minute
          Point: 1
          Start: Before
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 1
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 2
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 2
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - 2
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    SortBy:
    - Column: PendingTime
      Direction: Down
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Reminders
Group: []
Type: TicketList

AgentFrontend::CustomerUserDetailView::Widget###TicketList

Default configuration for the Ticket List widget of the customer user detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 0
  Title: Ticket List
Group: []
Type: TicketList

AgentFrontend::CustomerUserDetailView::WidgetType###TicketList

Default configuration for the Ticket List widget type of the customer user detail view.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AdditionalExportColumns:
    ArticleTree: 0
  AvailableDynamicFieldFilters: []
  BusinessObjectType: Ticket
  Collapsed: 0
  Columns:
    Age:
      IsVisible: 1
    Changed:
      IsVisible: 1
    Created:
      IsVisible: 2
    CustomerCompanyName:
      IsVisible: 1
    CustomerID:
      IsVisible: 2
    CustomerName:
      IsVisible: 1
    CustomerUserID:
      IsVisible: 1
    EscalationResponseTime:
      IsVisible: 1
    EscalationSolutionTime:
      IsVisible: 1
    EscalationTime:
      IsVisible: 1
    EscalationUpdateTime:
      IsVisible: 1
    Lock:
      IsVisible: 2
    Owner:
      IsVisible: 2
    PendingTime:
      IsVisible: 1
    Priority:
      IsVisible: 2
    Queue:
      IsVisible: 2
    Responsible:
      IsVisible: 1
    SLA:
      IsVisible: 1
    Sender:
      IsVisible: 2
    Service:
      IsVisible: 1
    State:
      IsVisible: 2
    Subject:
      IsVisible: 1
    TicketNumber:
      IsVisible: 1
    Title:
      IsVisible: 2
    Type:
      IsVisible: 1
    Watch:
      IsVisible: 2
  DefaultColumnOrder:
  - TicketNumber
  - Title
  - Priority
  - Created
  - Age
  - Changed
  - State
  - PendingTime
  - EscalationTime
  - EscalationUpdateTime
  - EscalationResponseTime
  - EscalationSolutionTime
  - Sender
  - Subject
  - Lock
  - Queue
  - Owner
  - Responsible
  - CustomerID
  - CustomerCompanyName
  - CustomerName
  - CustomerUserID
  - Type
  - Service
  - SLA
  - Watch
  FilterPresets: {}
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  SortBy:
  - Column: Created
    Direction: Down
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget