Core

ConfigImportAllowed

Controls if the admin is allowed to import a saved system configuration in SysConfig.

This setting can not be deactivated.

Default value:

1

DemoSystem

Runs the system in “Demo” mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.

This setting can not be deactivated.

Default value:

0

FQDN

Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.

This setting can not be deactivated.

Default value:

yourhost.example.com

Organization

Company name which will be included in outgoing emails as an X-Header.

This setting can not be deactivated.

Default value:

Example Company

ProductName

Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.

This setting can not be deactivated.

Default value:

OTRS 8

Secure::DisableBanner

If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails. NOTE: If you change this option, please make sure to delete the cache.

This setting can not be deactivated.

Default value:

0

SystemID

Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).

This setting can not be deactivated.

Default value:

10

CoreAgentFAQ

FAQ::Default::State

Default state for knowledge base article.

This setting can not be deactivated.

Default value:

internal (agent)

CoreAppointmentCalendar

AppointmentCalendar::CalendarColors

List of colors in hexadecimal RGB which will be available for selection during calendar creation. Make sure the colors are dark enough so white text can be overlayed on them.

Default value:

---
- '#000000'
- '#1E1E1E'
- '#3A3A3A'
- '#545453'
- '#6E6E6E'
- '#878687'
- '#888787'
- '#A09FA0'
- '#B8B8B8'
- '#D0D0D0'
- '#E8E8E8'
- '#FFFFFF'
- '#891100'
- '#894800'
- '#888501'
- '#458401'
- '#028401'
- '#018448'
- '#008688'
- '#004A88'
- '#001888'
- '#491A88'
- '#891E88'
- '#891648'
- '#FF2101'
- '#FF8802'
- '#FFFA03'
- '#83F902'
- '#05F802'
- '#03F987'
- '#00FDFF'
- '#008CFF'
- '#002EFF'
- '#8931FF'
- '#FF39FF'
- '#FF2987'
- '#FF726E'
- '#FFCE6E'
- '#FFFB6D'
- '#CEFA6E'
- '#68F96E'
- '#68FDFF'
- '#68FBD0'
- '#6ACFFF'
- '#6E76FF'
- '#D278FF'
- '#FF7AFF'
- '#FF7FD3'

AppointmentCalendar::Import::RecurringMonthsLimit

OTRS doesn’t support recurring Appointments without end date or number of iterations. During import process, it might happen that ICS file contains such Appointments. Instead, system creates all Appointments in the past, plus Appointments for the next N months (120 months/10 years by default).

This setting can not be deactivated.

Default value:

120

CoreAppointmentCalendarPlugin

AppointmentCalendar::Plugin###Ticket

Defines the ticket plugin for calendar appointments.

Default value:

---
Module: Kernel::System::Calendar::Plugin::Ticket
Name: Ticket
URL: /agent/ticket/%s

CoreAppointmentCalendarTicketAppointments

AppointmentCalendar::TicketAppointmentSearchParam

Defines the list of params that can be passed to ticket search function.

Default value:

---
CustomerID: CustomerID
CustomerUserLogin: Customer user
Locks: Lock state
MIMEBase_AttachmentName: Attachment Name
MIMEBase_Body: Body
MIMEBase_Cc: Cc
MIMEBase_From: From
MIMEBase_Subject: Subject
MIMEBase_To: To
OwnerIDs: Owner
Priorities: Priority
ResponsibleIDs: Responsible
SLAs: SLA
Services: Service
StateType: State type
States: State
Title: Title
Types: Type

AppointmentCalendar::TicketAppointmentType###0100-FirstResponseTime

Defines the ticket appointment type backend for ticket escalation time.

Default value:

---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate
Key: FirstResponseTime
Mark: E
Module: Kernel::System::Calendar::Ticket::EscalationTime
Name: First response time

AppointmentCalendar::TicketAppointmentType###0200-UpdateTime

Defines the ticket appointment type backend for ticket escalation time.

Default value:

---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate
Key: UpdateTime
Mark: E
Module: Kernel::System::Calendar::Ticket::EscalationTime
Name: Update time

AppointmentCalendar::TicketAppointmentType###0300-SolutionTime

Defines the ticket appointment type backend for ticket escalation time.

Default value:

---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate
Key: SolutionTime
Mark: E
Module: Kernel::System::Calendar::Ticket::EscalationTime
Name: Solution time

AppointmentCalendar::TicketAppointmentType###0400-PendingTime

Defines the ticket appointment type backend for ticket pending time.

Default value:

---
Event: TicketPendingTimeUpdate
Key: PendingTime
Mark: P
Module: Kernel::System::Calendar::Ticket::PendingTime
Name: Pending time

AppointmentCalendar::TicketAppointmentType###0500-DynamicField

Defines the ticket appointment type backend for ticket dynamic field date time.

Default value:

---
Event: TicketDynamicFieldUpdate_.*
Key: DynamicField_%s
Mark: D
Module: Kernel::System::Calendar::Ticket::DynamicField
Name: DynamicField_%s

CoreAuthAgent

AgentConfirmation

Defines agent confirmation messages.

This setting is not active by default.

Default value:

---
- ButtonText: I Acknowledge
  ID: '1'
  Link: ''
  LinkText: ''
  Text: This is an example message that must be acknowledged by the users by clicking
    the I Acknowledge button. Please change it to your personal needs.
  Title: Acknowledge

AuthPostAuthModule###1000-PasswordChange

Defines the password change post authentication module.

This setting can not be deactivated.

Default value:

Kernel::System::Auth::PostAuth::PasswordChange

AuthPostAuthModule###2000-TwoFactorSetup

Defines the password change post authentication module.

This setting can not be deactivated.

Default value:

Kernel::System::Auth::PostAuth::TwoFactorSetup

AuthPostAuthModule###3000-AgentConfirmation

Defines the agent confirmation post authentication module.

This setting can not be deactivated.

Default value:

Kernel::System::Auth::PostAuth::AgentConfirmation

CoreAuthAgentTwoFactor

Agent::AuthTwoFactor::Module###AuthenticatorApp

Defines the two-factor module to authenticate agents via authenticator app (TOTP mechanism). Use ‘Prio’ key to influence the priority of this mechanism in respect to others. ‘SecretPreferencesKey’ contains the key of the user preference where the shared secret key is stored. ‘AllowPreviousToken’ defines if the previously valid token should be accepted for authentication, which is slightly less secure but gives users 30 seconds more time to enter their one-time password. ‘GracePeriod’ is the time period in seconds that the token will be considered valid, before changing it make sure the user app supports this value.

Default value:

---
AllowPreviousToken: '1'
GracePeriod: '30'
Icon: regular,mobile-qr-code
Label: Authenticator App
Module: Kernel::System::TwoFactor::AuthenticatorApp
Prio: '1000'
SecretPreferencesKey: UserGoogleAuthenticatorSecretKey

Agent::AuthTwoFactor::Module###Email

Defines the two-factor module to authenticate agents via email (HOTP mechanism). Use ‘Prio’ key to influence the priority of this mechanism in respect to others. ‘SecretPreferencesKey’ contains the key of the user preference where the shared secret key is stored. ‘CounterPreferencesKey’ contains the key of the user preference where the current counter value is stored. ‘LookAheadWindowSize’ defines number of retry attempts that will be used if the token is invalid, by increasing the counter value for specified window size (counter re-sync).

Default value:

---
CounterPreferencesKey: UserEmailHOTPCounterConfig
EmailSecurityPreferencesKey: UserEmailHOTPSecurityConfig
Icon: regular,phone-action-email
Label: Email
LookAheadWindowSize: '5'
Module: Kernel::System::TwoFactor::Email
Prio: '3000'
SecretPreferencesKey: UserEmailHOTPSecretKey

Agent::AuthTwoFactor::Module###SMS

Defines the two-factor module to authenticate agents via SMS (HOTP mechanism). Use ‘Prio’ key to influence the priority of this mechanism in respect to others. ‘SecretPreferencesKey’ contains the key of the user preference where the shared secret key is stored. ‘CounterPreferencesKey’ contains the key of the user preference where the current counter value is stored. ‘LookAheadWindowSize’ defines number of retry attempts that will be used if the token is invalid, by increasing the counter value for specified window size (counter re-sync).

This setting is not active by default.

Default value:

---
CounterPreferencesKey: UserSMSHOTPCounterConfig
EmailSecurityPreferencesKey: UserSMSHOTPSecurityConfig
Icon: regular,phone-type
Label: SMS
LookAheadWindowSize: '5'
Module: Kernel::System::TwoFactor::SMS
Prio: '2000'
SecretPreferencesKey: UserSMSHOTPSecretKey

Agent::AuthTwoFactor::RequiredSetup

Defines if agents are required to setup at least one two-factor authentication method.

This setting can not be deactivated.

Default value:

1

Agent::AuthTwoFactor::RequiredSetupException###001-Framework

Defines list of agent logins (UserLogin) that will be excepted from requiring to setup at least one two-factor authentication method.

This setting can not be deactivated.

Default value:

--- []

CoreAuthCustomer

Customer::AuthModule

Defines the module to authenticate customers.

This setting can not be deactivated.

Default value:

Kernel::System::CustomerAuth::DB

Customer::AuthModule::DB::CryptType

If “DB” was selected for Customer::AuthModule, the encryption type of passwords must be specified.

This setting can not be deactivated.

Default value:

sha2

Customer::AuthModule::DB::CustomerKey

If “DB” was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.

This setting can not be deactivated.

Default value:

login

Customer::AuthModule::DB::CustomerPassword

If “DB” was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.

This setting can not be deactivated.

Default value:

pw

Customer::AuthModule::DB::DSN

If “DB” was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.

This setting is not active by default.

Default value:

DBI:mysql:database=customerdb;host=customerdbhost

Customer::AuthModule::DB::Password

If “DB” was selected for Customer::AuthModule, a password to connect to the customer table can be specified.

This setting is not active by default.

Default value:

some_password

Customer::AuthModule::DB::Table

If “DB” was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.

This setting can not be deactivated.

Default value:

customer_user

Customer::AuthModule::DB::Type

If “DB” was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.

This setting is not active by default.

Default value:

mysql

Customer::AuthModule::DB::User

If “DB” was selected for Customer::AuthModule, a username to connect to the customer table can be specified.

This setting is not active by default.

Default value:

some_user

Customer::AuthModule::DB::bcryptCost

If “bcrypt” was selected for CryptType, use cost specified here for bcrypt hashing. Currently max. supported cost value is 31.

This setting can not be deactivated.

Default value:

12

Customer::AuthModule::HTTPBasicAuth::Replace

If “HTTPBasicAuth” was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domainuser to user).

This setting is not active by default.

Default value:

example_domain\\

Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp

If “HTTPBasicAuth” was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.

This setting is not active by default.

Default value:

^(.+?)@.+?$

Customer::AuthModule::LDAP::AccessAttr

If “LDAP” was selected for Customer::AuthModule, you can specify access attributes here.

This setting is not active by default.

Default value:

memberUid

Customer::AuthModule::LDAP::AlwaysFilter

If “LDAP” was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).

This setting is not active by default.

Default value:

(!objectclass=computer)

Customer::AuthModule::LDAP::BaseDN

If “LDAP” was selected for Customer::AuthModule, the BaseDN must be specified.

This setting is not active by default.

Default value:

dc=example,dc=com

Customer::AuthModule::LDAP::Die

If “LDAP” was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can’t be established due to network problems.

Default value:

1

Customer::AuthModule::LDAP::GroupDN

If “LDAP” was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.

This setting is not active by default.

Default value:

cn=otrsallow,ou=posixGroups,dc=example,dc=com

Customer::AuthModule::LDAP::Host

If “LDAP” was selected for Customer::AuthModule, the LDAP host can be specified.

This setting is not active by default.

Default value:

ldap.example.com

Customer::AuthModule::LDAP::Params

If “LDAP” was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See “perldoc Net::LDAP” for more information about the parameters.

This setting is not active by default.

Default value:

---
async: '0'
port: '389'
timeout: '120'
version: '3'

Customer::AuthModule::LDAP::SearchUserDN

If “LDAP” was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.

This setting is not active by default.

Default value:

cn=binduser,ou=users,dc=example,dc=com

Customer::AuthModule::LDAP::SearchUserPw

If “LDAP” was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.

This setting is not active by default.

Default value:

some_password

Customer::AuthModule::LDAP::UID

If “LDAP” was selected for Customer::AuthModule, the user identifier must be specified.

This setting is not active by default.

Default value:

uid

Customer::AuthModule::LDAP::UserAttr

If “LDAP” was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.

This setting is not active by default.

Default value:

UID

Customer::AuthModule::LDAP::UserSuffix

If “LDAP” was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.

This setting is not active by default.

Default value:

@domain.com

Customer::AuthModule::Radius::Die

If “Radius” was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can’t be established due to network problems.

Default value:

1

Customer::AuthModule::Radius::Host

If “Radius” was selected for Customer::AuthModule, the radius host must be specified.

This setting is not active by default.

Default value:

radiushost

Customer::AuthModule::Radius::Password

If “Radius” was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.

This setting is not active by default.

Default value:

radiussecret

Customer::AuthPostAuthModule###1000-PasswordChange

Defines the password change post authentication module.

This setting can not be deactivated.

Default value:

Kernel::System::CustomerAuth::PostAuth::PasswordChange

Customer::AuthPostAuthModule###2000-TwoFactorSetup

Defines the password change post authentication module.

This setting can not be deactivated.

Default value:

Kernel::System::CustomerAuth::PostAuth::TwoFactorSetup

CoreAuthCustomerTwoFactor

Customer::AuthTwoFactor::Module###AuthenticatorApp

Defines the two-factor module to authenticate customer users via authenticator app (TOTP mechanism). Use ‘Prio’ key to influence the priority of this mechanism in respect to others. ‘SecretPreferencesKey’ contains the key of the user preference where the shared secret key is stored. ‘AllowPreviousToken’ defines if the previously valid token should be accepted for authentication, which is slightly less secure but gives users 30 seconds more time to enter their one-time password. ‘GracePeriod’ is the time period in seconds that the token will be considered valid, before changing it make sure the user app supports this value.

Default value:

---
AllowPreviousToken: '1'
GracePeriod: '30'
Icon: regular,mobile-qr-code
Label: Authenticator App
Module: Kernel::System::TwoFactor::AuthenticatorApp
Prio: '1000'
SecretPreferencesKey: UserGoogleAuthenticatorSecretKey

Customer::AuthTwoFactor::Module###Email

Defines the two-factor module to authenticate customer users via email (HOTP mechanism). Use ‘Prio’ key to influence the priority of this mechanism in respect to others. ‘SecretPreferencesKey’ contains the key of the user preference where the shared secret key is stored. ‘CounterPreferencesKey’ contains the key of the user preference where the current counter value is stored. ‘LookAheadWindowSize’ defines number of retry attempts that will be used if the token is invalid, by increasing the counter value for specified window size (counter re-sync).

Default value:

---
CounterPreferencesKey: UserEmailHOTPCounterConfig
EmailSecurityPreferencesKey: UserEmailHOTPSecurityConfig
Icon: regular,phone-action-email
Label: Email
LookAheadWindowSize: '5'
Module: Kernel::System::TwoFactor::Email
Prio: '3000'
SecretPreferencesKey: UserEmailHOTPSecretKey

Customer::AuthTwoFactor::Module###SMS

Defines the two-factor module to authenticate customer users via SMS (HOTP mechanism). Use ‘Prio’ key to influence the priority of this mechanism in respect to others. ‘SecretPreferencesKey’ contains the key of the user preference where the shared secret key is stored. ‘CounterPreferencesKey’ contains the key of the user preference where the current counter value is stored. ‘LookAheadWindowSize’ defines number of retry attempts that will be used if the token is invalid, by increasing the counter value for specified window size (counter re-sync).

This setting is not active by default.

Default value:

---
CounterPreferencesKey: UserSMSHOTPCounterConfig
EmailSecurityPreferencesKey: UserSMSHOTPSecurityConfig
Icon: regular,phone-type
Label: SMS
LookAheadWindowSize: '5'
Module: Kernel::System::TwoFactor::SMS
Prio: '2000'
SecretPreferencesKey: UserSMSHOTPSecretKey

Customer::AuthTwoFactor::RequiredSetup

Defines if customer users are required to setup at least one two-factor authentication method.

This setting can not be deactivated.

Default value:

1

Customer::AuthTwoFactor::RequiredSetupException###001-Framework

Defines list of customer user logins (UserLogin) that will be excepted from requiring to setup at least one two-factor authentication method.

This setting can not be deactivated.

Default value:

--- []

CoreAuthTwoFactor

AuthTwoFactor::BrowserTrust::Enabled

Defines if trusted browser feature is enabled. If turned on, users will be able to skip two-factor authentication in saved browsers.

This setting can not be deactivated.

Default value:

1

AuthTwoFactor::BrowserTrust::ExpirationPeriod

Defines expiration period in days for trusted browsers. After this time period, trusted browsers will be cleaned up automatically. In order to trust browsers indefinitely, please disable this setting.

This setting can not be deactivated.

Default value:

30

CoreAutoload

AutoloadPerlPackages###1000-Test

Example package autoload configuration.

This setting is not active by default.

Default value:

---
- Kernel::Autoload::Test

CoreBase

ReferenceData::OwnCountryList

This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.

This setting is not active by default.

Default value:

---
AT: Austria
CH: Switzerland
DE: Germany

CoreCache

Cache::InBackend

If enabled, the cache data will be stored in cache backend.

This setting can not be deactivated.

Default value:

1

Cache::InMemory

If enabled, the cache data be held in memory.

This setting can not be deactivated.

Default value:

1

Cache::Module

Selects the cache backend to use.

This setting can not be deactivated.

Default value:

Kernel::System::Cache::FileStorable

Cache::SubdirLevels

Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory.

This setting can not be deactivated.

Default value:

2

CoreChat

ChatEngine::Active

Activates chat support.

This setting can not be deactivated.

Default value:

1

ChatEngine::ChatDecayTime

Number of days after chat will be deleted.

Default value:

365

ChatEngine::ChatDirection::AgentToAgent

Makes it possible to start a chat with an agent from the agent interface.

This setting can not be deactivated.

Default value:

1

ChatEngine::ChatDirection::AgentToCustomer

Makes it possible to start a chat with a customer from the agent interface.

This setting can not be deactivated.

Default value:

1

ChatEngine::ChatDirection::CustomerToAgent

Makes it possible to start a chat with an agent from the external interface as authenticated user.

This setting can not be deactivated.

Default value:

1

ChatEngine::ChatDirection::PublicToAgent

Makes it possible to start a chat with an agent from the external interface as unauthenticated user.

This setting can not be deactivated.

Default value:

1

ChatEngine::ChatOrder

Defines the order of chat windows.

This setting can not be deactivated.

Default value:

1

ChatEngine::ChatTTL

Number of hours after closed chat will be deleted.

Default value:

24

ChatEngine::DefaultAgentName

Default agent name in the external interface. If enabled, the real name of the agent will not be visible to users while using the chat.

This setting is not active by default.

Default value:

Support Agent

ChatEngine::DefaultAgentNameNumbers

Defines if numbers should be appended to DefaultAgentName. If enabled, together with DefaultAgentName will be numbers (e.g. 1,2,3,…).

This setting can not be deactivated.

Default value:

1

ChatEngine::DefaultChatChannel

Name of default chat channel. If this channel does not exist, it will be created automatically. Please do not create a chat channel with the same name as default chat channel. The default channel won’t be displayed, if chat channels are enabled in the external interface. All agent to agent chats will be in the default channel.

This setting can not be deactivated.

Default value:

Default channel

ChatEngine::ExternalFrontend::AllowChatChannels

Defines if users in the external interface are able to select Chat Channel. If not, chat will be created in default Chat Channel.

This setting can not be deactivated.

Default value:

1

ChatEngine::ExternalFrontend::AvailabilityCheck

Allow users to select only channels that have available agent(s) in the external interface.

This setting can not be deactivated.

Default value:

1

ChatEngine::ExternalFrontend::NoAnswerThreshold

Defines the period of time (in minutes) before no answer message is displayed to the users in the external interface.

This setting can not be deactivated.

Default value:

5

ChatEngine::PermissionGroup::ChatReceivingAgents

Agent group that can accept chat requests and chat.

This setting can not be deactivated.

Default value:

users

ChatEngine::PermissionGroup::ChatStartingAgents

Agent group that can create chat requests.

This setting can not be deactivated.

Default value:

users

CoreCommunicationChannel

CommunicationChannel###Chat

Defines chat communication channel.

Default value:

---
CommonIcon: bold,messages-bubble
Description: Chat communication channel.
Icon: fa-comment
Module: Kernel::System::CommunicationChannel::Chat
Name: Chat

CommunicationChannel###Email

Defines email communication channel.

Default value:

---
CommonIcon: regular,envelope
Description: Email communication channel.
Icon: fa-envelope
Module: Kernel::System::CommunicationChannel::Email
Name: Email

CommunicationChannel###Internal

Defines internal communication channel.

Default value:

---
CommonIcon: bold,professional-tool-otrs-custom
Description: Internal communication channel.
Icon: fa-cloud
Module: Kernel::System::CommunicationChannel::Internal
Name: OTRS

CommunicationChannel###Phone

Defines phone communication channel.

Default value:

---
CommonIcon: regular,phone
Description: Phone communication channel.
Icon: fa-phone
Module: Kernel::System::CommunicationChannel::Phone
Name: Phone

CommunicationChannel###SMS

Defines SMS communication channel.

Default value:

---
CommonIcon: regular,phone-type
Description: SMS communication channel.
Icon: fa-mobile
Module: Kernel::System::CommunicationChannel::SMS
Name: SMS

CoreCommunicationChannelMIMEBase

Ticket::Article::Backend::MIMEBase::ArticleDataDir

Specifies the directory to store the data in, if “FS” was selected for ArticleStorage.

This setting can not be deactivated.

Default value:

<OTRS_CONFIG_Home>/var/article

Ticket::Article::Backend::MIMEBase::ArticleStorage

Saves the attachments of articles. “DB” stores all data in the database (not recommended for storing big attachments). “FS” stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when “FS” is used.

This setting can not be deactivated.

Default value:

Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleStorageDB

Ticket::Article::Backend::MIMEBase::CheckAllStorageBackends

Specifies whether all storage backends should be checked when looking for attachments. This is only required for installations where some attachments are in the file system, and others in the database.

This setting can not be deactivated.

Default value:

0

Ticket::Article::Backend::MIMEBase::IndexAttachmentNames

Specifies whether the (MIMEBase) article attachments will be indexed and searchable.

This setting can not be deactivated.

Default value:

1

CoreCommunicationLog

CommunicationLog::PurgeAfterHours::AllCommunications

Defines the number of hours a communication will be stored, whichever its status.

This setting can not be deactivated.

Default value:

744

CommunicationLog::PurgeAfterHours::SuccessfulCommunications

Defines the number of hours a successful communication will be stored.

This setting can not be deactivated.

Default value:

168

CommunicationLog::Transport###CloudService

Registers a log module, that can be used to log communication related information.

This setting can not be deactivated.

Default value:

---
Module: Kernel::System::CommunicationLog::Transport::CloudService
Name: CloudService

CommunicationLog::Transport###Email

Registers a log module, that can be used to log communication related information.

This setting can not be deactivated.

Default value:

---
Module: Kernel::System::CommunicationLog::Transport::Email
Name: Email

CoreCryptPGP

PGP

Enables PGP support for signing and encrypting mail.

This setting can not be deactivated.

Default value:

0

PGP::Bin

Defines the path to PGP binary.

This setting is not active by default.

Default value:

/usr/bin/gpg

PGP::Key::Password

Sets the password for private PGP key.

This setting can not be deactivated.

Default value:

---
488A0B8F: SomePassword
D2DF79FA: SomePassword

PGP::Log

Configure your own log text for PGP.

This setting can not be deactivated.

Default value:

---
BADSIG: The PGP signature with the key ID has not been successfully verified.
ERRSIG: It was not possible to check the PGP signature, this may be caused by a missing
  public key or an unsupported algorithm.
EXPKEYSIG: The PGP signature was made by an expired key.
GOODSIG: Good PGP signature.
KEYREVOKED: The PGP signature was made by a revoked key, this could mean that the
  signature is forged.
NODATA: No valid OpenPGP data found.
NO_PUBKEY: No public key found.
REVKEYSIG: The PGP signature was made by a revoked key, this could mean that the signature
  is forged.
SIGEXPIRED: The PGP signature is expired.
SIG_ID: Signature data.
TRUST_UNDEFINED: This key is not certified with a trusted signature!
VALIDSIG: The PGP signature with the key ID is good.

PGP::Method

Sets the method PGP will use to sing and encrypt emails. Note Inline method is not compatible with RichText messages.

This setting can not be deactivated.

Default value:

Detached

PGP::Options

Sets the options for PGP binary.

This setting can not be deactivated.

Default value:

--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes

PGP::Options::DigestPreference

Sets the preferred digest to be used for PGP binary.

Default value:

sha256

PGP::TrustedNetwork

Enable this if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.

Default value:

0

CoreCryptSMIME

SMIME

Enables S/MIME support for signing and encrypting mail.

This setting can not be deactivated.

Default value:

0

SMIME::Bin

Defines the path to OpenSSL binary. It may need a HOME environment variable ($ENV{HOME} = ‘/var/lib/wwwrun’;).

This setting is not active by default.

Default value:

/usr/bin/openssl

SMIME::CacheTTL

Cache time in seconds for the SSL certificate attributes.

This setting can not be deactivated.

Default value:

86400

SMIME::CertPath

Specifies the directory where SSL certificates are stored.

This setting is not active by default.

Default value:

/etc/ssl/certs

SMIME::FetchFromCustomer

Enables fetch S/MIME from CustomerUser backend support.

This setting can not be deactivated.

Default value:

0

SMIME::PrivatePath

Specifies the directory where private SSL certificates are stored.

This setting is not active by default.

Default value:

/etc/ssl/private

CoreCustomer

Customer::DefaultUserID

Defines the (agent) user identifier for actions triggered by customers.

This setting can not be deactivated.

Default value:

1

CustomerDisableCompanyTicketAccess

This option will deny the access to customer company tickets, which are not created by the customer user.

This setting can not be deactivated.

Default value:

0

CustomerGroupAlwaysGroups

Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don’t want to manage every customer user for these groups).

This setting can not be deactivated.

Default value:

---
- users

CustomerGroupCompanyAlwaysGroups

Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don’t want to manage every customer for these groups).

This setting can not be deactivated.

Default value:

---
- users

CustomerGroupPermissionContext###001-CustomerID-same

Defines a permission context for customer to group assignment.

This setting can not be deactivated.

Default value:

---
Description: Gives customer users group based access to tickets from customer users
  of the same customer (ticket CustomerID is a CustomerID of the customer user).
Name: Same Customer
Value: Ticket::CustomerID::Same

CustomerGroupPermissionContext###100-CustomerID-other

Defines a permission context for customer to group assignment.

This setting is not active by default.

Default value:

---
Description: Provides customer users access to tickets even if the tickets are not
  assigned to a customer user of the same customer ID(s), based on permission groups.
Name: Other Customers
Value: Ticket::CustomerID::Other

CustomerGroupSupport

Activates support for customer and customer user groups.

This setting can not be deactivated.

Default value:

0

CustomerPreferences

Defines the parameters for the customer preferences table.

This setting can not be deactivated.

Default value:

---
Module: Kernel::System::CustomerUser::Preferences::DB
Params:
  Table: customer_preferences
  TableKey: preferences_key
  TableUserID: user_id
  TableValue: preferences_value

CoreDBMirror

Core::MirrorDB::AdditionalMirrors###1

Configure any additional readonly mirror databases that you want to use.

This setting is not active by default.

Default value:

---
DSN: DBI:mysql:database=mirrordb;host=mirrordbhost
Password: some_password
User: some_user

Core::MirrorDB::AdditionalMirrors###2

Configure any additional readonly mirror databases that you want to use.

This setting is not active by default.

Default value:

---
DSN: DBI:mysql:database=mirrordb;host=mirrordbhost
Password: some_password
User: some_user

Core::MirrorDB::AdditionalMirrors###3

Configure any additional readonly mirror databases that you want to use.

This setting is not active by default.

Default value:

---
DSN: DBI:mysql:database=mirrordb;host=mirrordbhost
Password: some_password
User: some_user

Core::MirrorDB::AdditionalMirrors###4

Configure any additional readonly mirror databases that you want to use.

This setting is not active by default.

Default value:

---
DSN: DBI:mysql:database=mirrordb;host=mirrordbhost
Password: some_password
User: some_user

Core::MirrorDB::AdditionalMirrors###5

Configure any additional readonly mirror databases that you want to use.

This setting is not active by default.

Default value:

---
DSN: DBI:mysql:database=mirrordb;host=mirrordbhost
Password: some_password
User: some_user

Core::MirrorDB::DSN

OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.

This setting is not active by default.

Default value:

DBI:mysql:database=mirrordb;host=mirrordbhost

Core::MirrorDB::Password

Specify the password to authenticate for the first mirror database.

This setting is not active by default.

Default value:

some_password

Core::MirrorDB::User

Specify the username to authenticate for the first mirror database.

This setting is not active by default.

Default value:

some_user

CoreDocumentSearchDriver

DocumentSearch::Drivers::Appointment::Enabled

It controls availability for Appointment search driver.

This setting can not be deactivated.

Default value:

1

DocumentSearch::Drivers::ArticleChat::Enabled

It controls availability for ArticleChat search driver.

This setting can not be deactivated.

Default value:

1

DocumentSearch::Drivers::ArticleMIME::Enabled

It controls availability for ArticleMIME search driver.

This setting can not be deactivated.

Default value:

1

DocumentSearch::Drivers::ArticleSMS::Enabled

It controls availability for ArticleSMS search driver.

This setting can not be deactivated.

Default value:

1

DocumentSearch::Drivers::CustomPageContent::Enabled

It controls availability for Custom Page Content search driver.

This setting can not be deactivated.

Default value:

1

DocumentSearch::Drivers::FAQ::Enabled

Controls availability for knowledge base article search driver.

This setting can not be deactivated.

Default value:

1

DocumentSearch::Drivers::ServiceCatalogueContent::Enabled

It controls availability for Customer Service Catalog Content search driver.

This setting can not be deactivated.

Default value:

1

DocumentSearch::Drivers::Ticket::Enabled

It controls availability for Ticket search driver.

This setting can not be deactivated.

Default value:

1

CoreDynamicFieldsDriverRegistration

DynamicFields::Driver###ActivityID

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldText
DisabledAdd: '1'
DisplayName: ActivityID
Module: Kernel::System::DynamicField::Driver::ProcessManagement::ActivityID

DynamicFields::Driver###Checkbox

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldCheckbox
DisplayName: Checkbox
Module: Kernel::System::DynamicField::Driver::Checkbox

DynamicFields::Driver###ContactWithData

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldContactWithData
DisplayName: Contact with data
Module: Kernel::System::DynamicField::Driver::ContactWithData

DynamicFields::Driver###Date

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldDateTime
DisplayName: Date
Module: Kernel::System::DynamicField::Driver::Date

DynamicFields::Driver###DateTime

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldDateTime
DisplayName: Date / Time
Module: Kernel::System::DynamicField::Driver::DateTime

DynamicFields::Driver###Dropdown

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldDropdown
DisplayName: Dropdown
Module: Kernel::System::DynamicField::Driver::Dropdown

DynamicFields::Driver###Multiselect

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldMultiselect
DisplayName: Multiselect
ItemSeparator: ', '
Module: Kernel::System::DynamicField::Driver::Multiselect

DynamicFields::Driver###ProcessID

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldText
DisabledAdd: '1'
DisplayName: ProcessID
Module: Kernel::System::DynamicField::Driver::ProcessManagement::ProcessID

DynamicFields::Driver###Text

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldText
DisplayName: Text
Module: Kernel::System::DynamicField::Driver::Text

DynamicFields::Driver###TextArea

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldText
DisplayName: Textarea
Module: Kernel::System::DynamicField::Driver::TextArea

DynamicFieldsLegacy::Driver###ActivityID

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldText
DisabledAdd: '1'
DisplayName: ActivityID
Module: Kernel::System::DynamicFieldLegacy::Driver::ProcessManagement::ActivityID

DynamicFieldsLegacy::Driver###Checkbox

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldCheckbox
DisplayName: Checkbox
Module: Kernel::System::DynamicFieldLegacy::Driver::Checkbox

DynamicFieldsLegacy::Driver###ContactWithData

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldContactWithData
DisplayName: Contact with data
Module: Kernel::System::DynamicFieldLegacy::Driver::ContactWithData

DynamicFieldsLegacy::Driver###Date

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldDateTime
DisplayName: Date
Module: Kernel::System::DynamicFieldLegacy::Driver::Date

DynamicFieldsLegacy::Driver###DateTime

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldDateTime
DisplayName: Date / Time
Module: Kernel::System::DynamicFieldLegacy::Driver::DateTime

DynamicFieldsLegacy::Driver###Dropdown

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldDropdown
DisplayName: Dropdown
Module: Kernel::System::DynamicFieldLegacy::Driver::Dropdown

DynamicFieldsLegacy::Driver###Multiselect

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldMultiselect
DisplayName: Multiselect
ItemSeparator: ', '
Module: Kernel::System::DynamicFieldLegacy::Driver::Multiselect

DynamicFieldsLegacy::Driver###ProcessID

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldText
DisabledAdd: '1'
DisplayName: ProcessID
Module: Kernel::System::DynamicFieldLegacy::Driver::ProcessManagement::ProcessID

DynamicFieldsLegacy::Driver###Text

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldText
DisplayName: Text
Module: Kernel::System::DynamicFieldLegacy::Driver::Text

DynamicFieldsLegacy::Driver###TextArea

Dynamic field back end registration.

Default value:

---
ConfigDialog: AdminDynamicFieldText
DisplayName: Textarea
Module: Kernel::System::DynamicFieldLegacy::Driver::TextArea

CoreDynamicFieldsObjectTypeRegistration

DynamicFields::ObjectType###Appointment

Dynamic field object registration.

Default value:

---
DisplayName: Appointment
Module: Kernel::System::DynamicField::ObjectType::Appointment
Prio: '140'
UseObjectName: '1'

DynamicFields::ObjectType###Article

Dynamic field object registration.

Default value:

---
DisplayName: Article
Module: Kernel::System::DynamicField::ObjectType::Article
Prio: '110'

DynamicFields::ObjectType###CustomerCompany

Dynamic field object registration.

Default value:

---
DisplayName: Customer
Module: Kernel::System::DynamicField::ObjectType::CustomerCompany
Prio: '120'
UseObjectName: '1'

DynamicFields::ObjectType###CustomerUser

Dynamic field object registration.

Default value:

---
DisplayName: Customer User
Module: Kernel::System::DynamicField::ObjectType::CustomerUser
Prio: '130'
UseObjectName: '1'

DynamicFields::ObjectType###FAQ

Dynamic field object registration.

Default value:

---
DisplayName: FAQ
Module: Kernel::System::DynamicField::ObjectType::FAQ
Prio: '200'

DynamicFields::ObjectType###Ticket

Dynamic field object registration.

Default value:

---
DisplayName: Ticket
Module: Kernel::System::DynamicField::ObjectType::Ticket
Prio: '100'

DynamicFieldsLegacy::ObjectType###Appointment

Dynamic field object registration.

Default value:

---
DisplayName: Appointment
Module: Kernel::System::DynamicFieldLegacy::ObjectType::Appointment
Prio: '140'
UseObjectName: '1'

DynamicFieldsLegacy::ObjectType###Article

Dynamic field object registration.

Default value:

---
DisplayName: Article
Module: Kernel::System::DynamicFieldLegacy::ObjectType::Article
Prio: '110'

DynamicFieldsLegacy::ObjectType###CustomerCompany

Dynamic field object registration.

Default value:

---
DisplayName: Customer
Module: Kernel::System::DynamicFieldLegacy::ObjectType::CustomerCompany
Prio: '120'
UseObjectName: '1'

DynamicFieldsLegacy::ObjectType###CustomerUser

Dynamic field object registration.

Default value:

---
DisplayName: Customer User
Module: Kernel::System::DynamicFieldLegacy::ObjectType::CustomerUser
Prio: '130'
UseObjectName: '1'

DynamicFieldsLegacy::ObjectType###FAQ

Dynamic field object registration.

Default value:

---
DisplayName: FAQ
Module: Kernel::System::DynamicFieldLegacy::ObjectType::FAQ
Prio: '200'

DynamicFieldsLegacy::ObjectType###Ticket

Dynamic field object registration.

Default value:

---
DisplayName: Ticket
Module: Kernel::System::DynamicFieldLegacy::ObjectType::Ticket
Prio: '100'

CoreEmail

AdminEmail

Defines the system administrator’s email address.

This setting can not be deactivated.

Default value:

support@<OTRS_CONFIG_FQDN>

CheckEmailAddresses

Makes the application check the syntax of email addresses.

This setting can not be deactivated.

Default value:

1

CheckEmailInvalidAddress

Defines a regular expression that filters all email addresses that should not be used in the application.

This setting can not be deactivated.

Default value:

@(example)\.(..|...)$

CheckEmailValidAddress

Defines a regular expression that excludes some addresses from the syntax check (if “CheckEmailAddresses” is set to “Yes”). Please enter a regex in this field for email addresses, that aren’t syntactically valid, but are necessary for the system (i.e. “root@localhost”).

This setting can not be deactivated.

Default value:

^(root@localhost|admin@localhost)$

CheckMXRecord

Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.

This setting can not be deactivated.

Default value:

1

CheckMXRecord::Nameserver

Defines the address of a dedicated DNS server, if necessary, for the “CheckMXRecord” look-ups.

This setting is not active by default.

Default value:

ns.example.com

Fetchmail::Bin

Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be ‘fetchmail’, if it is different please use a symbolic link.

This setting is not active by default.

Default value:

/usr/bin/fetchmail

NotificationSenderEmail

Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. “OTRS Notifications” <otrs@your.example.com>). You can use the OTRS_CONFIG_FQDN variable as set in your configuration, or choose another email address.

This setting can not be deactivated.

Default value:

otrs@<OTRS_CONFIG_FQDN>

NotificationSenderName

Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. “OTRS Notifications” <otrs@your.example.com>).

This setting can not be deactivated.

Default value:

OTRS Notifications

Sendmail::DefaultHeaders

Defines default headers for outgoing emails.

This setting is not active by default.

Default value:

---
'Auto-Submitted:': auto-generated
'Precedence:': bulk

SendmailBcc

Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.

Default value:

`SendmailEncodingForce`

Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).

This setting is not active by default.

Default value:

base64

SendmailEnvelopeFrom

If set, this address is used as envelope sender in outgoing messages (not notifications - see below). If no address is specified, the envelope sender is equal to queue e-mail address.

This setting is not active by default.

Default value:

`SendmailModule`

Defines the module to send emails. “DoNotSendEmail” doesn’t send emails at all. Any of the “SMTP” mechanisms use a specified (external) mailserver. “Sendmail” directly uses the sendmail binary of your operating system. “Test” doesn’t send emails, but writes them to $OTRS_HOME/var/tmp/CacheFileStorable/EmailTest/ for testing purposes.

This setting can not be deactivated.

Default value:

Kernel::System::Email::Sendmail

SendmailModule::AuthPassword

If any of the “SMTP” mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.

This setting is not active by default.

Default value:

MailserverPassword

SendmailModule::AuthUser

If any of the “SMTP” mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.

This setting is not active by default.

Default value:

MailserverLogin

SendmailModule::CMD

If “Sendmail” was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.

This setting can not be deactivated.

Default value:

/usr/sbin/sendmail -i -f

SendmailModule::Host

If any of the “SMTP” mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.

This setting can not be deactivated.

Default value:

mail.example.com

SendmailModule::Port

If any of the “SMTP” mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.

This setting is not active by default.

Default value:

25

SendmailNotificationEnvelopeFrom

If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set).

This setting is not active by default.

Default value:

`SendmailNotificationEnvelopeFrom::FallbackToEmailFrom`

If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email’s from address instead of an empty envelope sender (required in certain mail server configurations).

This setting is not active by default.

Default value:

0

CoreEmailPostMaster

AutoResponseForWebTickets

If this option is enabled, tickets created via the web interface, via external or agent interface, will receive an autoresponse if configured. If this option is not enabled, no autoresponses will be sent.

This setting can not be deactivated.

Default value:

1

KeepStateHeader

Defines the PostMaster header to be used on the filter for keeping the current state of the ticket.

Default value:

X-OTRS-FollowUp-State-Keep

LoopProtectionLog

Path for the log file (it only applies if “FS” was selected for LoopProtectionModule and it is mandatory).

This setting can not be deactivated.

Default value:

<OTRS_CONFIG_Home>/var/log/LoopProtection

LoopProtectionModule

Default loop protection module.

This setting can not be deactivated.

Default value:

Kernel::System::PostMaster::LoopProtection::DB

PostMaster::CheckFollowUpModule###0000-BounceEmail

Executes follow-up checks on OTRS Header ‘X-OTRS-Bounce’.

Default value:

---
Module: Kernel::System::PostMaster::FollowUpCheck::BounceEmail

PostMaster::CheckFollowUpModule###0100-Subject

Checks if an email is a followup to an existing ticket by searching the subject for a valid ticket number.

Default value:

---
Module: Kernel::System::PostMaster::FollowUpCheck::Subject

PostMaster::CheckFollowUpModule###0200-References

Executes follow-up checks on In-Reply-To or References headers for mails that don’t have a ticket number in the subject.

Default value:

---
Module: Kernel::System::PostMaster::FollowUpCheck::References

PostMaster::CheckFollowUpModule###0300-Body

Executes follow-up checks on email body for mails that don’t have a ticket number in the subject.

This setting is not active by default.

Default value:

---
Module: Kernel::System::PostMaster::FollowUpCheck::Body

PostMaster::CheckFollowUpModule###0400-Attachments

Executes follow-up checks on attachment contents for mails that don’t have a ticket number in the subject.

This setting is not active by default.

Default value:

---
Module: Kernel::System::PostMaster::FollowUpCheck::Attachments

PostMaster::CheckFollowUpModule###0500-RawEmail

Executes follow-up checks on the raw source email for mails that don’t have a ticket number in the subject.

This setting is not active by default.

Default value:

---
Module: Kernel::System::PostMaster::FollowUpCheck::RawEmail

PostMaster::CheckFollowUpModule###0600-ExternalTicketNumberRecognition

Checks if an email is a follow-up to an existing ticket with external ticket number which can be found by ExternalTicketNumberRecognition filter module.

This setting is not active by default.

Default value:

---
Module: Kernel::System::PostMaster::FollowUpCheck::ExternalTicketNumberRecognition

PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers

Controls if customer ID is automatically copied from the sender address for unknown customers. Please keep it in sync with WebApp::API::Agent::Ticket::Create::AutoAssignCustomerIDForUnknownCustomers.

This setting can not be deactivated.

Default value:

1

PostMaster::PostFilterModule###999-EmailSecurityContentUpdate

Module to decrypt encrypted incoming e-mails and update the article accordingly.

Default value:

---
Module: Kernel::System::PostMaster::Filter::EmailSecurityContentUpdate

PostMaster::PreCreateFilterModule###000-FollowUpArticleVisibilityCheck

Module to check if arrived emails should be marked as internal (because of original forwarded internal email). IsVisibleForCustomer and SenderType define the values for the arrived email/article.

Default value:

---
IsVisibleForCustomer: '0'
Module: Kernel::System::PostMaster::Filter::FollowUpArticleVisibilityCheck
SenderType: customer

PostMaster::PreFilterModule###0-AAA-SMIMEFetchFromCustomer

Module to fetch customer users S/MIME certificates of incoming messages.

Default value:

---
Module: Kernel::System::PostMaster::Filter::SMIMEFetchFromCustomer

PostMaster::PreFilterModule###0-AAB-EmailSecurityContentGet

Module to decrypt encrypted bodies of incoming messages so that filtering these messages is possible.

Default value:

---
Module: Kernel::System::PostMaster::Filter::EmailSecurityContentGet

PostMaster::PreFilterModule###000-DetectAttachment

Module used to detect if attachments are present.

Default value:

---
Module: Kernel::System::PostMaster::Filter::DetectAttachment

PostMaster::PreFilterModule###000-DetectBounceEmail

Module to check if a incoming e-mail message is bounce.

Default value:

---
Module: Kernel::System::PostMaster::Filter::DetectBounceEmail

PostMaster::PreFilterModule###000-ExternalTicketNumberRecognition1

Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the ‘NumberRegExp’ expression will be used as the ticket number value.

This setting is not active by default.

Default value:

---
DynamicFieldName: Name_X
FromAddressRegExp: \s*@example.com
IsVisibleForCustomer: '1'
Module: Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition
Name: Some Description
NumberRegExp: \s*Incident-(\d.*)\s*
SearchInBody: '1'
SearchInSubject: '1'
SenderType: system
TicketStateTypes: new;open

PostMaster::PreFilterModule###000-ExternalTicketNumberRecognition2

Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the ‘NumberRegExp’ expression will be used as the ticket number value.

This setting is not active by default.

Default value:

---
DynamicFieldName: Name_X
FromAddressRegExp: \s*@example.com
IsVisibleForCustomer: '1'
Module: Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition
Name: Some Description
NumberRegExp: \s*Incident-(\d.*)\s*
SearchInBody: '1'
SearchInSubject: '1'
SenderType: system
TicketStateTypes: new;open

PostMaster::PreFilterModule###000-ExternalTicketNumberRecognition3

Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the ‘NumberRegExp’ expression will be used as the ticket number value.

This setting is not active by default.

Default value:

---
DynamicFieldName: Name_X
FromAddressRegExp: \s*@example.com
IsVisibleForCustomer: '1'
Module: Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition
Name: Some Description
NumberRegExp: \s*Incident-(\d.*)\s*
SearchInBody: '1'
SearchInSubject: '1'
SenderType: system
TicketStateTypes: new;open

PostMaster::PreFilterModule###000-ExternalTicketNumberRecognition4

Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the ‘NumberRegExp’ expression will be used as the ticket number value.

This setting is not active by default.

Default value:

---
DynamicFieldName: Name_X
FromAddressRegExp: \s*@example.com
IsVisibleForCustomer: '1'
Module: Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition
Name: Some Description
NumberRegExp: \s*Incident-(\d.*)\s*
SearchInBody: '1'
SearchInSubject: '1'
SenderType: system
TicketStateTypes: new;open

PostMaster::PreFilterModule###000-MatchDBSource

Module to use database filter storage.

This setting can not be deactivated.

Default value:

---
Module: Kernel::System::PostMaster::Filter::MatchDBSource

PostMaster::PreFilterModule###1-Match

Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.

This setting is not active by default.

Default value:

---
Match:
  From: noreply@
Module: Kernel::System::PostMaster::Filter::Match
Set:
  X-OTRS-Ignore: yes

PostMaster::PreFilterModule###2-Match

Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => ‘(.+?)@.+?’, and use () as [***] in Set =>.

This setting is not active by default.

Default value:

---
Match:
  Subject: SomeNumber:(\d\d\d\d)
Module: Kernel::System::PostMaster::Filter::Match
Set:
  X-OTRS-DynamicField-TicketFreeKey1: SomeNumber
  X-OTRS-DynamicField-TicketFreeText1: '[***]'

PostMaster::PreFilterModule###3-NewTicketReject

Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.

This setting is not active by default.

Default value:

---
Match:
  From: '@example.com'
Module: Kernel::System::PostMaster::Filter::NewTicketReject
Set:
  X-OTRS-Ignore: yes

PostMaster::PreFilterModule###4-CMD

CMD example setup. Ignores emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).

This setting is not active by default.

Default value:

---
CMD: /usr/bin/some.bin
Module: Kernel::System::PostMaster::Filter::CMD
Set:
  X-OTRS-Ignore: yes

PostMaster::PreFilterModule###5-SpamAssassin

Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.

This setting is not active by default.

Default value:

---
CMD: '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"'
Module: Kernel::System::PostMaster::Filter::CMD
Set:
  X-OTRS-Ignore: yes

PostMaster::PreFilterModule###6-SpamAssassin

Spam Assassin example setup. Moves marked mails to spam queue.

This setting is not active by default.

Default value:

---
CMD: '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"'
Module: Kernel::System::PostMaster::Filter::CMD
Set:
  X-OTRS-Queue: spam

PostMaster::PreFilterModule::NewTicketReject::Body

Defines the body text for rejected emails.

This setting can not be deactivated.

Default value:

Dear Customer,

Unfortunately we could not detect a valid ticket number
in your subject, so this email can't be processed.

Please create a new ticket via the customer panel.

Thanks for your help!

 Your Helpdesk Team

PostMaster::PreFilterModule::NewTicketReject::Sender

Defines the sender for rejected emails.

This setting is not active by default.

Default value:

noreply@example.com

PostMaster::PreFilterModule::NewTicketReject::Subject

Defines the subject for rejected emails.

This setting can not be deactivated.

Default value:

Email Rejected

PostMasterMaxEmailSize

Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).

This setting can not be deactivated.

Default value:

16384

PostMasterReconnectMessage

The maximum number of mails fetched at once before reconnecting to the server.

This setting can not be deactivated.

Default value:

20

PostmasterAutoHTML2Text

Converts HTML mails into text messages.

This setting can not be deactivated.

Default value:

1

PostmasterBounceEmailAsFollowUp

Indicates if a bounce e-mail should always be treated as normal follow-up.

This setting can not be deactivated.

Default value:

1

PostmasterDefaultPriority

Defines the default priority of new tickets.

This setting can not be deactivated.

Default value:

3 normal

PostmasterDefaultQueue

Defines the postmaster default queue.

This setting can not be deactivated.

Default value:

Raw

PostmasterDefaultState

Defines the default state of new tickets.

This setting can not be deactivated.

Default value:

new

PostmasterFollowUpState

Defines the state of a ticket if it gets a follow-up.

This setting can not be deactivated.

Default value:

open

PostmasterFollowUpStateClosed

Defines the state of a ticket if it gets a follow-up and the ticket was already closed.

This setting is not active by default.

Default value:

open

PostmasterHeaderFieldCount

Defines the number of header fields in frontend modules for add and update postmaster filters. It can be up to 99 fields.

This setting can not be deactivated.

Default value:

12

PostmasterMaxEmails

Maximal auto email responses to own email-address a day (Loop-Protection).

This setting can not be deactivated.

Default value:

40

PostmasterMaxEmailsPerAddress

Maximal auto email responses to own email-address a day, configurable by email address (Loop-Protection).

Default value:

--- {}

PostmasterUserID

Specifies user id of the postmaster data base.

This setting can not be deactivated.

Default value:

1

PostmasterX-Header

Defines all the X-headers that should be scanned.

This setting can not be deactivated.

Default value:

---
- From
- To
- Cc
- Reply-To
- ReplyTo
- Subject
- Message-ID
- Message-Id
- Resent-To
- Resent-From
- Precedence
- Mailing-List
- List-Id
- List-Archive
- Errors-To
- References
- In-Reply-To
- Auto-Submitted
- X-Loop
- X-Spam
- X-Spam-Flag
- X-Spam-Level
- X-Spam-Score
- X-Spam-Status
- X-No-Loop
- X-Priority
- Importance
- X-Mailer
- User-Agent
- Organization
- X-Original-To
- Delivered-To
- Envelope-To
- X-Envelope-To
- Return-Path
- X-OTRS-AttachmentExists
- X-OTRS-AttachmentCount
- X-OTRS-Owner
- X-OTRS-OwnerID
- X-OTRS-Responsible
- X-OTRS-ResponsibleID
- X-OTRS-Loop
- X-OTRS-Priority
- X-OTRS-Queue
- X-OTRS-Lock
- X-OTRS-Ignore
- X-OTRS-State
- X-OTRS-State-PendingTime
- X-OTRS-Type
- X-OTRS-Service
- X-OTRS-SLA
- X-OTRS-Title
- X-OTRS-CustomerNo
- X-OTRS-CustomerUser
- X-OTRS-SenderType
- X-OTRS-IsVisibleForCustomer
- X-OTRS-FollowUp-Owner
- X-OTRS-FollowUp-OwnerID
- X-OTRS-FollowUp-Responsible
- X-OTRS-FollowUp-ResponsibleID
- X-OTRS-FollowUp-Priority
- X-OTRS-FollowUp-Queue
- X-OTRS-FollowUp-Lock
- X-OTRS-FollowUp-State
- X-OTRS-FollowUp-State-PendingTime
- X-OTRS-FollowUp-Type
- X-OTRS-FollowUp-Service
- X-OTRS-FollowUp-SLA
- X-OTRS-FollowUp-SenderType
- X-OTRS-FollowUp-IsVisibleForCustomer
- X-OTRS-FollowUp-Title
- X-OTRS-FollowUp-State-Keep
- X-OTRS-BodyDecrypted

SendNoAutoResponseRegExp

If this regex matches, no message will be send by the autoresponder.

This setting can not be deactivated.

Default value:

(MAILER-DAEMON|postmaster|abuse)@.+?\..+?

CoreEventAppointmentCalendar

AppointmentCalendar::EventModulePost###100-Notification

Appointment calendar event module that prepares notification entries for appointments.

Default value:

---
Event: (AppointmentCreate|AppointmentUpdate|AppointmentDelete|AppointmentNotification|CalendarCreate|CalendarUpdate)
Module: Kernel::System::Calendar::Event::Notification
Transaction: '1'

AppointmentCalendar::EventModulePost###1000-IndexManagement

Marks down the object involved on the event.

Default value:

---
Event: ''
Module: Kernel::System::Calendar::Event::IndexManagement

AppointmentCalendar::EventModulePost###200-TicketAppointments

Appointment calendar event module that updates the ticket with data from ticket appointment.

Default value:

---
Event: AppointmentUpdate
Module: Kernel::System::Calendar::Event::TicketAppointments

AppointmentCalendar::EventModulePost###300-CalendarPushEventQueue

Appointment calendar event module that handles calendar push events.

This setting can not be deactivated.

Default value:

---
Event: ''
Module: Kernel::System::Calendar::Event::CalendarPushEventQueue

AppointmentCalendar::EventModulePost###400-AppointmentPushEventQueue

Appointment calendar event module that handles calendar appointment push events.

This setting can not be deactivated.

Default value:

---
Event: ''
Module: Kernel::System::Calendar::Event::AppointmentPushEventQueue

CoreEventChat

Chat::EventModulePost###1100-PushEventQueue

Marks down the object involved on the event.

This setting can not be deactivated.

Default value:

---
Event: ''
Module: Kernel::System::Chat::Event::PushEventQueue

CoreEventCustomPage

CustomPage::EventModulePost###1000-IndexManagement

Marks down the object involved on the event.

Default value:

---
Event: (CustomPageContentAdd|CustomPageContentUpdate|CustomPageContentDelete)
Module: Kernel::System::CustomPage::Event::CustomPageContentIndexManagement
Transaction: '0'

CoreEventCustomerCompany

CustomerCompany::EventModulePost###1000-PushEventQueue

Event module that processes push events for customer companies.

Default value:

---
Event: ''
Module: Kernel::System::CustomerCompany::Event::PushEventQueue

CustomerCompany::EventModulePost###2000-UpdateCustomerUsers

Event module that updates customer users after an update of the Customer.

Default value:

---
Event: CustomerCompanyUpdate
Module: Kernel::System::CustomerCompany::Event::CustomerUserUpdate
Transaction: '0'

CustomerCompany::EventModulePost###2100-UpdateDynamicFieldObjectName

Event module that updates customer company object name for dynamic fields.

Default value:

---
Event: CustomerCompanyUpdate
Module: Kernel::System::CustomerCompany::Event::DynamicFieldObjectNameUpdate
Transaction: '0'

CustomerCompany::EventModulePost###2300-UpdateTickets

Event module that updates tickets after an update of the Customer.

Default value:

---
Event: CustomerCompanyUpdate
Module: Kernel::System::CustomerCompany::Event::TicketUpdate
Transaction: '0'

CustomerCompany::EventModulePost###9900-GenericInterface

Performs the configured action for each event (as an Invoker) for each configured web service.

Default value:

---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'

CoreEventCustomerUser

CustomerUser::EventModulePost###1000-PushEventQueue

Event module that processes push events for customer users.

Default value:

---
Event: ''
Module: Kernel::System::CustomerUser::Event::PushEventQueue

CustomerUser::EventModulePost###2000-UpdateDynamicFieldObjectName

Event module that updates customer user object name for dynamic fields.

Default value:

---
Event: CustomerUserUpdate
Module: Kernel::System::CustomerUser::Event::DynamicFieldObjectNameUpdate
Transaction: '0'

CustomerUser::EventModulePost###2200-UpdateServiceMembership

Event module that updates customer user service membership if the login name of the customer user is changed.

Default value:

---
Event: CustomerUserUpdate
Module: Kernel::System::CustomerUser::Event::ServiceMemberUpdate
Transaction: '0'

CustomerUser::EventModulePost###2300-UpdateCustomerMembership

Event module that updates customer user ↔ customer membership if the login name of the customer user is changed.

Default value:

---
Event: CustomerUserUpdate
Module: Kernel::System::CustomerUser::Event::CustomerMemberUpdate
Transaction: '0'

CustomerUser::EventModulePost###2300-UpdateTickets

Event module that updates tickets after an update of the Customer User.

Default value:

---
Event: CustomerUserUpdate
Module: Kernel::System::CustomerUser::Event::TicketUpdate
Transaction: '0'

CustomerUser::EventModulePost###9900-GenericInterface

Performs the configured action for each event (as an Invoker) for each configured web service.

Default value:

---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'

CoreEventDynamicField

DynamicFieldLegacy::EventModulePost###1000-TicketIndexManagement

Event module that performs an update statement on document search indices if a dynamic field was deleted.

Default value:

---
Event: DynamicFieldDelete
Module: Kernel::System::DynamicFieldLegacy::Event::IndexManagement
Transaction: '0'

DynamicFieldLegacy::EventModulePost###9900-GenericInterface

Performs the configured action for each event (as an Invoker) for each configured web service.

Default value:

---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'

CoreEventFAQ

FAQ::EventModulePost###1000-IndexManagement

Marks down the object involved on the event.

Default value:

---
Event: ''
Module: Kernel::System::FAQ::Event::FAQIndexManagement

FAQ::EventModulePost###1200-PushEventQueue

Marks down the object involved on the event.

This setting can not be deactivated.

Default value:

---
Event: FAQUpdate|FAQDelete|FAQVoteAdd
Module: Kernel::System::FAQ::Event::FAQPushEventQueue

CoreEventLinkObject

LinkObject::EventModulePost###0100-PushEventQueue

Listens to LinkObjectLinkAdd and LinkObjectLinkDelete and emits a LinkObjectLinkUpdate event to update the frontend.

This setting can not be deactivated.

Default value:

---
Event: (LinkObjectLinkAdd|LinkObjectLinkDelete)
Module: Kernel::System::LinkObject::Event::PushEventQueue
Transaction: '0'

LinkObject::EventModulePost###9900-GenericInterface

Performs the configured action for each event (as an Invoker) for each configured web service.

Default value:

---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'

CoreEventPackage

Package::EventModulePost###9000-SupportDataSend

Package event module to file a scheduler task for update registration.

Default value:

---
Event: (PackageInstall|PackageReinstall|PackageUpgrade|PackageUninstall)
Module: Kernel::System::Package::Event::SupportDataSend
Transaction: '1'

Package::EventModulePost###9100-TriggerWebserverReload

Package event module to trigger a production web server reload, if allowed by the configuration.

Default value:

---
Event: (PackageInstall|PackageReinstall|PackageUpgrade|PackageUninstall)
Module: Kernel::System::Package::Event::TriggerWebserverReload
Transaction: '1'

Package::EventModulePost###9900-GenericInterface

Performs the configured action for each event (as an Invoker) for each configured web service.

Default value:

---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'

CoreEventQueue

Queue::EventModulePost###2400-TicketIndexManagement

Event module that performs an update statement on document search ticket index if group has been changed.

Default value:

---
Event: QueueUpdate
Module: Kernel::System::Queue::Event::TicketIndexManagement
Transaction: '0'

Queue::EventModulePost###9900-GenericInterface

Performs the configured action for each event (as an Invoker) for each configured web service.

Default value:

---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'

CoreEventServiceCatalogueItem

ServiceCatalogueItem::EventModulePost###1000-ServiceCatalogueIndexManagement

Marks down the object involved on the event.

Default value:

---
Event: (ItemContentAdd|ItemContentUpdate|ItemContentDelete)
Module: Kernel::System::ServiceCatalogue::Event::ServiceCatalogueContentIndexManagement
Transaction: '0'

CoreEventTicket

Ticket::EventModulePost###1000-IndexManagement

Marks down the object involved on the event.

Default value:

---
Event: ''
Module: Kernel::System::Ticket::Event::IndexManagement

Ticket::EventModulePost###1100-ArticlePushEventQueue

Marks down the object involved on the event.

This setting can not be deactivated.

Default value:

---
Event: ArticleCreate|ArticleUpdate|ArticleFlagSet|ArticleFlagsSet|ArticleFlagDelete|ArticleEmailSendingSent|ArticleEmailSendingError
Module: Kernel::System::Ticket::Event::ArticlePushEventQueue

Ticket::EventModulePost###1100-PushEventQueue

Marks down the object involved on the event.

This setting can not be deactivated.

Default value:

---
Event: ''
Module: Kernel::System::Ticket::Event::PushEventQueue

Ticket::EventModulePost###2300-ArchiveRestore

Restores a ticket from the archive (only if the event is a state change to any open available state).

Default value:

---
Event: TicketStateUpdate
Module: Kernel::System::Ticket::Event::ArchiveRestore

Ticket::EventModulePost###2700-ForceOwnerResetOnMove

Resets and unlocks the owner of a ticket if it was moved to another queue.

This setting is not active by default.

Default value:

---
Event: TicketQueueUpdate
Module: Kernel::System::Ticket::Event::ForceOwnerReset

Ticket::EventModulePost###2800-ForceStateChangeOnLock

Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.

This setting is not active by default.

Default value:

---
Event: TicketLockUpdate
Module: Kernel::System::Ticket::Event::ForceState
new: open

Ticket::EventModulePost###3000-ResponsibleAutoSet

Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.

Default value:

---
Event: TicketOwnerUpdate
Module: Kernel::System::Ticket::Event::ResponsibleAutoSet

Ticket::EventModulePost###3100-LockAfterCreate

When agent creates a ticket, whether or not the ticket is automatically locked to the agent.

This setting is not active by default.

Default value:

---
EndpointContext: AgentFrontend::TicketCreate::Phone|AgentFrontend::TicketCreate::Email
Event: TicketCreate
Module: Kernel::System::Ticket::Event::LockAfterCreate
Transaction: '1'

Ticket::EventModulePost###3300-TicketPendingTimeReset

Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.

Default value:

---
Event: TicketStateUpdate
Module: Kernel::System::Ticket::Event::TicketPendingTimeReset

Ticket::EventModulePost###3600-ForceUnlockOnMove

Forces to unlock tickets after being moved to another queue.

Default value:

---
Event: TicketQueueUpdate
Module: Kernel::System::Ticket::Event::ForceUnlock

Ticket::EventModulePost###4000-TicketArticleNewMessageUpdate

Update Ticket “Seen” flag if every article got seen or a new Article got created.

Default value:

---
Event: ArticleCreate|ArticleFlagSet|ArticleFlagsSet|ArticleCustomerFlagSet
Module: Kernel::System::Ticket::Event::TicketNewMessageUpdate

Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser

This event module stores attributes from CustomerUser as DynamicFields tickets. Please see DynamicFieldFromCustomerUser::Mapping setting for how to configure the mapping.

This setting is not active by default.

Default value:

---
Event: (TicketCreate|TicketCustomerUpdate)
Module: Kernel::System::Ticket::Event::DynamicFieldFromCustomerUser

Ticket::EventModulePost###4300-EscalationStopEvents

Ticket event module that triggers the escalation stop events.

Default value:

---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|ArticleCreate
Module: Kernel::System::Ticket::Event::TriggerEscalationStopEvents
Transaction: '0'

Ticket::EventModulePost###7000-NotificationEvent

Sends the notifications which are configured in the admin interface under “Ticket Notifications”.

Default value:

---
Event: ''
Module: Kernel::System::Ticket::Event::NotificationEvent
Transaction: '1'

Ticket::EventModulePost###950-TicketAppointments

Triggers add or update of automatic calendar appointments based on certain ticket times.

Default value:

---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate|TicketPendingTimeUpdate|TicketDynamicFieldUpdate_.*
Module: Kernel::System::Ticket::Event::TicketAppointments
Transaction: '1'

Ticket::EventModulePost###9600-TicketDynamicFieldDefault

Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all Ticket dynamic fields need the same event.

This setting is not active by default.

Default value:

---
Module: Kernel::System::Ticket::Event::TicketDynamicFieldDefault
Transaction: '1'

Ticket::EventModulePost###9700-GenericAgent

Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate).

Default value:

---
Event: ''
Module: Kernel::System::Ticket::Event::GenericAgent
Transaction: '1'

Ticket::EventModulePost###9800-TicketProcessSequenceFlows

Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate).

Default value:

---
Event: ''
Module: Kernel::System::Ticket::Event::TicketProcessSequenceFlows
Transaction: '1'

Ticket::EventModulePost###9900-GenericInterface

Performs the configured action for each event (as an Invoker) for each configured web service.

Default value:

---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'

Ticket::EventModulePost###9990-EscalationIndex

Updates the ticket escalation index after a ticket attribute got updated.

Default value:

---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate|TicketDynamicFieldUpdate|TicketTypeUpdate|TicketServiceUpdate|TicketCustomerUpdate|TicketPriorityUpdate|TicketMerge
Module: Kernel::System::Ticket::Event::TicketEscalationIndex
Transaction: '1'

CoreExternalFAQ

FAQ::Customer::StateTypes

List of state types which can be used in the external interface.

This setting can not be deactivated.

Default value:

---
- external
- public

FAQ::Public::StateTypes

List of state types which can be used in the public interface.

This setting can not be deactivated.

Default value:

---
- public

CoreFAQ

FAQ::CacheTTL

Cache time to live for knowledge base articles.

This setting can not be deactivated.

Default value:

172800

FAQ::Default::Language

Default language for knowledge base articles on single language mode.

This setting is not active by default.

Default value:

en

FAQ::FAQHook

The identifier for a knowledge base article, e.g. FAQ#, KB#, MyFAQ#.

This setting can not be deactivated.

Default value:

FAQ#

FAQ::MultiLanguage

Enable multiple languages on knowledge base module.

This setting can not be deactivated.

Default value:

1

FAQ::TitleSize

Default maximum size of the titles in a knowledge base article to be shown.

This setting can not be deactivated.

Default value:

50

FAQ::Voting

Enable voting mechanism on knowledge base module.

This setting can not be deactivated.

Default value:

1

CoreFAQApproval

FAQ::ApprovalGroup

Group for the approval of knowledge base articles.

This setting can not be deactivated.

Default value:

users

FAQ::ApprovalQueue

Queue for the approval of knowledge base articles.

This setting can not be deactivated.

Default value:

FAQ_Approval

FAQ::ApprovalRequired

New knowledge base articles need approval before they get published.

This setting can not be deactivated.

Default value:

0

FAQ::ApprovalTicketBody

Ticket body for approval of knowledge base article.

This setting can not be deactivated.

Default value:

Hi,

a new knowledge base article needs your approval before it can be published.

  FAQ#   : <OTRS_FAQ_NUMBER>
  Title  : <OTRS_FAQ_TITLE>
  Author : <OTRS_FAQ_AUTHOR>
  State  : <OTRS_FAQ_STATE>

If you want to do this, click on this link:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/agent/knowledge-base-article/<OTRS_FAQ_ITEMID>?TriggerAction=KnowledgeBaseArticle%3A%3AEdit

Your OTRS Notification Master

FAQ::ApprovalTicketDefaultState

Default state of tickets for the approval of knowledge base articles.

This setting can not be deactivated.

Default value:

new

FAQ::ApprovalTicketPriority

Default priority of tickets for the approval of knowledge base articles.

This setting can not be deactivated.

Default value:

3 normal

FAQ::ApprovalTicketSubject

Ticket subject for approval of knowledge base article.

This setting can not be deactivated.

Default value:

Knowledge base article approval required for FAQ# <OTRS_FAQ_NUMBER>

FAQ::ApprovalTicketType

Default type of tickets for the approval of knowledge base articles.

This setting can not be deactivated.

Default value:

Unclassified

CoreFAQExplorer

FAQ::Explorer::Top10::Limit

Number of shown items in the top 10 feature.

This setting can not be deactivated.

Default value:

10

CoreFAQItem

FAQ::Item::Field1

Definition of knowledge base article free text field.

This setting can not be deactivated.

Default value:

---
Caption: Symptom
Prio: '100'
Show: public

FAQ::Item::Field2

Definition of knowledge base article free text field.

This setting can not be deactivated.

Default value:

---
Caption: Problem
Prio: '200'
Show: public

FAQ::Item::Field3

Definition of knowledge base article free text field.

This setting can not be deactivated.

Default value:

---
Caption: Solution
Prio: '300'
Show: public

FAQ::Item::Field4

Definition of knowledge base article free text field.

This setting can not be deactivated.

Default value:

---
Caption: Field4
Prio: '400'
Show: ''

FAQ::Item::Field5

Definition of knowledge base article free text field.

This setting can not be deactivated.

Default value:

---
Caption: Field5
Prio: '500'
Show: ''

FAQ::Item::Field6

Definition of knowledge base article free text field.

This setting can not be deactivated.

Default value:

---
Caption: Comment
Prio: '600'
Show: internal

FAQ::Item::HTML

Show knowledge base article using HTML format.

This setting can not be deactivated.

Default value:

1

CoreFAQItemVoting

FAQ::Item::Voting::Show

Show voting in defined interfaces.

This setting can not be deactivated.

Default value:

---
external: external (customer)
internal: internal (agent)
public: public (public)

CoreGoogleChrome

GoogleChrome::Bin

Defines the path to the Google Chrome or Chromium binary. This binary is used to generate graphs and diagrams for reports.

This setting is not active by default.

Default value:

/usr/bin/chromium

CoreLinkObject

LinkObject::IgnoreLinkedTicketStateTypes

Defines, which tickets of which ticket state types should not be listed in linked ticket lists.

Default value:

---
- merged
- removed

LinkObject::Type###Normal

Defines the link type ‘Normal’. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.

This setting can not be deactivated.

Default value:

---
SourceName: Normal
TargetName: Normal

LinkObject::Type###ParentChild

Defines the link type ‘ParentChild’. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.

This setting can not be deactivated.

Default value:

---
SourceName: Parent
TargetName: Child

LinkObject::TypeGroup###0001

Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a ‘Normal’ link with ticket B, then these tickets could not be additionally linked with link of a ‘ParentChild’ relationship.

Default value:

---
- Normal
- ParentChild

CoreLog

CGILogPrefix

Specifies the text that should appear in the log file to denote a CGI script entry.

This setting can not be deactivated.

Default value:

OTRS-CGI

LogModule

Defines the log module for the system. “File” writes all messages in a given logfile, “SysLog” uses the syslog daemon of the system, e.g. syslogd.

This setting can not be deactivated.

Default value:

Kernel::System::Log::SysLog

LogModule::LogFile

If “file” was selected for LogModule, a logfile must be specified. If the file doesn’t exist, it will be created by the system.

This setting can not be deactivated.

Default value:

/tmp/otrs.log

LogModule::LogFile::Date

Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.

This setting can not be deactivated.

Default value:

0

LogModule::SysLog::Charset

If “SysLog” was selected for LogModule, the charset that should be used for logging can be specified.

This setting can not be deactivated.

Default value:

utf-8

LogModule::SysLog::Facility

If “SysLog” was selected for LogModule, a special log facility can be specified.

This setting can not be deactivated.

Default value:

user

MinimumLogLevel

Set the minimum log level. If you select ‘error’, just errors are logged. With ‘debug’ you get all logging messages. The order of log levels is: ‘debug’, ‘info’, ‘notice’ and ‘error’.

This setting can not be deactivated.

Default value:

error

CoreMailQueue

MailQueue

MailQueue configuration settings.

This setting can not be deactivated.

Default value:

---
IncrementAttemptDelayInMinutes: '2'
ItemMaxAttempts: '3'

CoreNotificationView

Notification::Transport::NotificationView::DaysToKeep

Defines the number of days a notification should be still shown in the notification web view screen (value of ‘0’ means always show).

Default value:

30

CorePDF

PDF::LogoFile

Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).

This setting can not be deactivated.

Default value:

<OTRS_CONFIG_Home>/var/logo-otrs.png

PDF::MaxPages

Defines the maximum number of pages per PDF file.

This setting can not be deactivated.

Default value:

100

PDF::PageSize

Defines the standard size of PDF pages.

This setting can not be deactivated.

Default value:

a4

PDF::TTFontFile###Monospaced

Defines the path and TTF-File to handle monospaced font in PDF documents.

This setting can not be deactivated.

Default value:

DejaVuSansMono.ttf

PDF::TTFontFile###MonospacedBold

Defines the path and TTF-File to handle bold monospaced font in PDF documents.

This setting can not be deactivated.

Default value:

DejaVuSansMono-Bold.ttf

PDF::TTFontFile###MonospacedBoldItalic

Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.

This setting can not be deactivated.

Default value:

DejaVuSansMono-BoldOblique.ttf

PDF::TTFontFile###MonospacedItalic

Defines the path and TTF-File to handle italic monospaced font in PDF documents.

This setting can not be deactivated.

Default value:

DejaVuSansMono-Oblique.ttf

PDF::TTFontFile###Proportional

Defines the path and TTF-File to handle proportional font in PDF documents.

This setting can not be deactivated.

Default value:

DejaVuSans.ttf

PDF::TTFontFile###ProportionalBold

Defines the path and TTF-File to handle bold proportional font in PDF documents.

This setting can not be deactivated.

Default value:

DejaVuSans-Bold.ttf

PDF::TTFontFile###ProportionalBoldItalic

Defines the path and TTF-File to handle bold italic proportional font in PDF documents.

This setting can not be deactivated.

Default value:

DejaVuSans-BoldOblique.ttf

PDF::TTFontFile###ProportionalItalic

Defines the path and TTF-File to handle italic proportional font in PDF documents.

This setting can not be deactivated.

Default value:

DejaVuSans-Oblique.ttf

CorePackage

Package::AllowLocalModifications

If this setting is enabled, local modifications will not be highlighted as errors in the package manager and support data collector.

This setting is not active by default.

Default value:

0

Package::AllowNotVerifiedPackages

If this setting is enabled, it is possible to install packages which are not verified by OTRS Group. These packages could threaten your whole system!

Default value:

0

Package::FileUpload

Enables file upload in the package manager frontend.

This setting can not be deactivated.

Default value:

1

Package::Proxy

Fetches packages via proxy. Overwrites “WebUserAgent::Proxy”.

This setting is not active by default.

Default value:

http://proxy.sn.no:8001/

Package::RepositoryAccessRegExp

Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the Package::RepositoryList is required on the remote host.

This setting is not active by default.

Default value:

127\.0\.0\.1

Package::RepositoryList

Defines the list of online repositories. Another installations can be used as repository, for example: Key=”http://example.com/otrs/public.pl?Action=PublicRepository;File=” and Content=”Some Name”.

This setting is not active by default.

Default value:

---
ftp://ftp.example.com/pub/otrs/misc/packages/: '[Example] ftp://ftp.example.com/'

Package::RepositoryRoot

Defines the location to get online repository list for additional packages. The first available result will be used.

This setting is not active by default.

Default value:

--- []

Package::ShowFeatureAddons

Toggles display of OTRS FeatureAddons list in PackageManager.

Default value:

1

Package::Timeout

Sets the timeout (in seconds) for package downloads. Overwrites “WebUserAgent::Timeout”.

This setting can not be deactivated.

Default value:

120

CorePasswordPolicyExceptions

PasswordPolicy::ExceptAgentPasswordChangeAfterFirstLogin###001-Framework

Every listed agent login name will override password change requirement after first login.

This setting can not be deactivated.

Default value:

--- []

PasswordPolicy::ExceptAgentPasswordComplexity###001-Framework

Every listed agent login name will override the enabled password complexity checks (“PasswordRegExp”, “PasswordMinSize”, “PasswordMin2Lower2UpperCharacters”, “PasswordMin2Characters” and “PasswordNeedDigit”).

This setting can not be deactivated.

Default value:

--- []

PasswordPolicy::ExceptAgentPasswordHistory###001-Framework

Every listed agent login name will override password histories.

This setting can not be deactivated.

Default value:

--- []

PasswordPolicy::ExceptAgentPasswordTTL###001-Framework

Every listed agent login name will override password expirations.

This setting can not be deactivated.

Default value:

--- []

PasswordPolicy::ExceptCustomerPasswordChangeAfterFirstLogin###001-Framework

Every listed customer user login name will override password change requirement after first login.

This setting can not be deactivated.

Default value:

--- []

PasswordPolicy::ExceptCustomerPasswordComplexity###001-Framework

Every listed customer user login name will override the enabled password complexity checks (“PasswordRegExp”, “PasswordMinSize”, “PasswordMin2Lower2UpperCharacters”, “PasswordMin2Characters” and “PasswordNeedDigit”).

This setting can not be deactivated.

Default value:

--- []

PasswordPolicy::ExceptCustomerPasswordHistory###001-Framework

Every listed customer user login name will override password histories.

This setting can not be deactivated.

Default value:

--- []

PasswordPolicy::ExceptCustomerPasswordTTL###001-Framework

Every listed customer user login name will override password expirations.

This setting can not be deactivated.

Default value:

--- []

CorePerformanceLog

PerformanceLog

Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.

Default value:

0

PerformanceLog::File

Specifies the path of the file for the performance log.

This setting can not be deactivated.

Default value:

<OTRS_CONFIG_Home>/var/log/Performance.log

PerformanceLog::FileMax

Defines the maximum size (in MB) of the log file.

This setting can not be deactivated.

Default value:

25

CorePermission

AdminInterfaceAccessGroup

Defines agent groups that have access permission to the administrator interface.

This setting can not be deactivated.

Default value:

---
- admin

EditAnotherUsersPreferencesGroup

Specifies the group where the user needs rw permissions so that they can edit other users preferences.

This setting can not be deactivated.

Default value:

admin

SwitchToCustomer

Allows administrator users to login as a specific customer user via the agent interface.

This setting can not be deactivated.

Default value:

0

SwitchToCustomer::PermissionGroup

Specifies the group where the user needs “rw” permissions so that he can access the “switch to customer” feature.

This setting can not be deactivated.

Default value:

admin

SwitchToUser

Allows administrator users to login as an other user via the agent interface.

This setting can not be deactivated.

Default value:

0

System::Customer::Permission

Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the “rw” permission remains the last entry.

This setting can not be deactivated.

Default value:

---
- ro
- rw

System::Permission

Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that “rw” is always the last registered permission.

This setting can not be deactivated.

Default value:

---
- ro
- move_into
- create
- note
- owner
- priority
- chat_observer
- chat_participant
- chat_owner
- rw

CoreSMS

AgentFrontend::SMS::MessageTextLimit

Defines the hard limit for number of characters that can be sent via SMS per message.

This setting can not be deactivated.

Default value:

1600

SMSTemplate::Types

Defines the list of types for SMS templates.

This setting can not be deactivated.

Default value:

---
Answer: Answer
Create: Create
SMSOutbound: SMSOutbound

CoreSOAP

SOAP::Keep-Alive

Enable keep-alive connection header for SOAP responses.

This setting can not be deactivated.

Default value:

0

CoreSession

AgentSessionLimit

Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.

Default value:

100

AgentSessionLimitPriorWarning

Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible to the logged in agents.

This setting is not active by default.

Default value:

90

AgentSessionPerUserLimit

Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.

Default value:

20

CustomerSessionLimit

Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.

Default value:

100

CustomerSessionPerUserLimit

Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.

Default value:

20

SessionCSRFProtection

Protection against CSRF (Cross Site Request Forgery) exploits (for more info see https://en.wikipedia.org/wiki/Cross-site_request_forgery).

This setting can not be deactivated.

Default value:

1

SessionCheckRemoteIP

Turns on the remote ip address check. It should not be enabled if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.

This setting can not be deactivated.

Default value:

1

SessionDeleteIfNotRemoteID

Deletes a session if the session id is used with an invalid remote IP address.

This setting can not be deactivated.

Default value:

1

SessionDeleteIfTimeToOld

Deletes requested sessions if they have timed out.

This setting can not be deactivated.

Default value:

1

SessionDir

If “FS” was selected for SessionModule, a directory where the session data will be stored must be specified.

This setting can not be deactivated.

Default value:

<OTRS_CONFIG_Home>/var/sessions

SessionMaxIdleTime

Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.

This setting can not be deactivated.

Default value:

7200

SessionMaxTime

Defines the maximal valid time (in seconds) for a session id.

This setting can not be deactivated.

Default value:

57600

SessionModule

Defines the module used to store the session data. With “DB” the frontend server can be splitted from the db server. “FS” is faster.

This setting can not be deactivated.

Default value:

Kernel::System::AuthSession::DB

SessionName

Defines the name of the session key. E.g. Session, SessionID or OTRS. Semicolon, comma, equals, asterisk and white space usage is not allowed.

This setting can not be deactivated.

Default value:

OTRSAgentInterface

SessionTable

If “DB” was selected for SessionModule, a table in database where session data will be stored must be specified.

This setting can not be deactivated.

Default value:

sessions

SessionUseCookieAfterBrowserClose

Stores cookies after the browser has been closed.

This setting can not be deactivated.

Default value:

0

CoreStats

Stats::DynamicObjectRegistration###Ticket

Module to generate ticket statistics.

Default value:

---
Module: Kernel::System::Stats::Dynamic::Ticket

Stats::DynamicObjectRegistration###TicketAccountedTime

Module to generate accounted time ticket statistics.

Default value:

---
Module: Kernel::System::Stats::Dynamic::TicketAccountedTime

Stats::DynamicObjectRegistration###TicketList

Determines if the statistics module may generate ticket lists.

Default value:

---
Module: Kernel::System::Stats::Dynamic::TicketList

Stats::DynamicObjectRegistration###TicketSolutionResponseTime

Module to generate ticket solution and response time statistics.

Default value:

---
Module: Kernel::System::Stats::Dynamic::TicketSolutionResponseTime

Stats::MaxResultCellsPreview

Defines the default maximum number of result cells in the preview (at the moment only relevant for time field relation on x-axis and y-axis).

This setting is not active by default.

Default value:

1000

Stats::MaxXaxisAttributes

Defines the default maximum number of X-axis attributes for the time scale.

This setting is not active by default.

Default value:

1000

Stats::StatsHook

Sets the stats hook.

This setting can not be deactivated.

Default value:

Stat#

Stats::StatsStartNumber

Start number for statistics counting. Every new stat increments this number.

This setting can not be deactivated.

Default value:

10000

CoreStatsReports

StatsReportConfig::CacheTTL

Cache time in seconds for the statistics reports backend.

This setting can not be deactivated.

Default value:

3600

CoreTicket

AdminTemplate::SubjectMethod###KeepTicketNumber

Defines the behavior for the subject method “overwrite”. If the option is enabled, the ticket number will not be overwritten.

Default value:

0

AgentSelfNotifyOnAction

Specifies if an agent should receive email notification of his own actions.

This setting can not be deactivated.

Default value:

0

CustomerNotifyJustToRealCustomer

Sends customer notifications just to the mapped customer.

This setting can not be deactivated.

Default value:

0

DynamicFieldFromCustomerUser::Mapping

Define a mapping between variables of the customer user data (keys) and dynamic fields of a ticket (values). The purpose is to store customer user data in ticket dynamic fields. The dynamic fields must be present in the system and should be enabled for AgentTicketFreeText, so that they can be set/updated manually by the agent. They mustn’t be enabled for AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer. If they were, they would have precedence over the automatically set values. To use this mapping, you have to also activate the Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser setting.

This setting is not active by default.

Default value:

---
UserFirstname: CustomerFirstname

FormDraftTTL###Ticket

Defines time in minutes since last modification for drafts of specified type before they are considered expired.

Default value:

10080

OTRSEscalationEvents::DecayTime

The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.

Default value:

1440

StandardTemplate2QueueByCreating

List of default Standard Templates which are assigned automatically to new Queues upon creation.

This setting is not active by default.

Default value:

--- []

StandardTemplate::Types

Defines the list of types for templates.

Default value:

---
Answer: Answer
Create: Create
Email: Email
Forward: Forward
Note: Note
PhoneCall: Phone call
ProcessDialog: Process dialog

Ticket::ArchiveSystem

Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search.

This setting can not be deactivated.

Default value:

0

Ticket::ArchiveSystem::RemoveSeenFlags

Controls if the ticket and article seen flags are removed when a ticket is archived.

This setting can not be deactivated.

Default value:

1

Ticket::ArchiveSystem::RemoveTicketWatchers

Removes the ticket watcher information when a ticket is archived.

This setting can not be deactivated.

Default value:

1

Ticket::ChangeOwnerToEveryone

Changes the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.

This setting can not be deactivated.

Default value:

0

Ticket::CustomModule###001-CustomModule

Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.

This setting is not active by default.

Default value:

Kernel::System::Ticket::Custom

Ticket::DefineEmailFrom

Defines how the From field from the emails (sent from answers and email tickets) should look like.

This setting can not be deactivated.

Default value:

SystemAddressName

Ticket::DefineEmailFromSeparator

Defines the separator between the agents real name and the given queue email address.

This setting can not be deactivated.

Default value:

via

Ticket::Frontend::DefaultRecipientDisplayType

Default display type for recipient (To,Cc) names in the ticket detail view of the agent interface.

Default value:

Realname

Ticket::Frontend::DefaultSenderDisplayType

Default display type for sender (From) name in the ticket detail view of the agent interface.

Default value:

Realname

Ticket::GenericAgentAllowCustomModuleExecution

Allows generic agent to execute custom modules.

Default value:

1

Ticket::GenericAgentAllowCustomScriptExecution

Allows generic agent to execute custom command line scripts.

Default value:

1

Ticket::GenericAgentRunLimit

Set the limit of tickets that will be executed on a single genericagent job execution.

Default value:

4000

Ticket::GenericAgentTicketSearch###ExtendedSearchCondition

Allows extended search conditions in ticket search of the generic agent interface. With this feature you can search e. g. ticket title with this kind of conditions like “(key1*&&*key2)” or “(key1*||*key2)”.

This setting can not be deactivated.

Default value:

1

Ticket::Hook

The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.

This setting can not be deactivated.

Default value:

Ticket#

Ticket::HookDivider

The divider between TicketHook and ticket number. E.g ‘: ‘.

This setting can not be deactivated.

Default value:

`Ticket::IncludeUnknownTicketCustomers`

Include unknown customers in ticket filter.

This setting can not be deactivated.

Default value:

0

Ticket::InvalidOwner::StateChange

Automatically change the state of a ticket with an invalid owner once it is unlocked. Maps from a state type to a new ticket state.

Default value:

---
pending auto: open
pending reminder: open

Ticket::MergeDynamicFields

A list of dynamic fields that are merged into the main ticket during a merge operation. Only dynamic fields that are empty in the main ticket will be set.

This setting can not be deactivated.

Default value:

--- []

Ticket::NewArticleIgnoreSystemSender

Ignore system sender article types (e. g. auto responses or email notifications) to be flagged as unread article in the ticket detail view and in the ticket lists.

This setting can not be deactivated.

Default value:

0

Ticket::NumberGenerator

Selects the ticket number generator module. “AutoIncrement” increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With “Date” the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With “DateChecksum” the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).

This setting can not be deactivated.

Default value:

Kernel::System::Ticket::Number::DateChecksum

Ticket::NumberGenerator::CheckSystemID

Checks the SystemID in ticket number detection for follow-ups. If not enabled, SystemID will be changed after using the system.

This setting can not be deactivated.

Default value:

1

Ticket::NumberGenerator::Date::UseFormattedCounter

Enables the minimal ticket counter size (if “Date” was selected as TicketNumberGenerator).

This setting can not be deactivated.

Default value:

0

Ticket::NumberGenerator::MinCounterSize

Sets the minimal ticket counter size if “AutoIncrement” was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000.

This setting can not be deactivated.

Default value:

5

Ticket::PendingAutoStateType

Defines the state types of tickets pending for automatic action after the time limit is reached.

This setting can not be deactivated.

Default value:

---
- pending auto

Ticket::PendingReminderStateType

Defines the state types of tickets pending for reminder after the time limit is reached.

This setting can not be deactivated.

Default value:

---
- pending reminder

Ticket::Responsible

Enables the ticket responsible feature to keep track of a specific ticket.

Default value:

0

Ticket::ResponsibleAutoSet

Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled). This will only work by manually actions of the logged in user. It does not work for automated actions e.g. GenericAgent, Postmaster and GenericInterface.

Default value:

1

Ticket::Service

Allows the defining of services and SLAs for tickets (e. g. email, desktop, network, …) and escalation attributes for SLAs (if ticket service/SLA feature is enabled).

This setting can not be deactivated.

Default value:

0

Ticket::Service::Default::UnknownCustomer

Allows default services to be selected also for non existing customers.

This setting can not be deactivated.

Default value:

0

Ticket::Service::KeepChildren

Retains all services in listings even if they are children of invalid elements.

This setting can not be deactivated.

Default value:

0

Ticket::StateAfterPending

Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached.

This setting can not be deactivated.

Default value:

---
pending auto close+: closed successful
pending auto close-: closed unsuccessful

Ticket::SubjectFormat

The format of the subject. ‘Left’ means ‘[TicketHook#:12345] Some Subject’, ‘Right’ means ‘Some Subject [TicketHook#:12345]’, ‘None’ means ‘Some Subject’ and no ticket number. In the latter case you should verify that the setting PostMaster::CheckFollowUpModule###0200-References is activated to recognize followups based on email headers.

This setting can not be deactivated.

Default value:

Left

Ticket::SubjectFwd

The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.

This setting can not be deactivated.

Default value:

Fwd

Ticket::SubjectRe

The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.

This setting can not be deactivated.

Default value:

Re

Ticket::SubjectSize

Max size of the subjects in an email reply and in some overview screens.

This setting can not be deactivated.

Default value:

100

Ticket::Type

Enables the ticket type feature.

This setting can not be deactivated.

Default value:

0

Ticket::Type::Default

Defines the default ticket type.

This setting can not be deactivated.

Default value:

Unclassified

Ticket::UnlockOnAway

Unlock tickets whenever a note is added and the owner is out of office.

This setting can not be deactivated.

Default value:

1

Ticket::UnlockStateType

Defines the state types of tickets to be unlocked after the time limit is reached. To unlock tickets the script “bin/otrs.Console.pl Maint::Ticket::UnlockTimeout” can be used.

This setting can not be deactivated.

Default value:

---
- new
- open

Ticket::ViewableLocks

Defines the viewable locks of a ticket. NOTE: When you change this setting, make sure to delete the cache in order to use the new value. Default: unlock, tmp_lock.

This setting can not be deactivated.

Default value:

---
- '''unlock'''
- '''tmp_lock'''

Ticket::ViewableStateType

Defines the valid state types for a ticket. If a ticket is in a state which have any state type from this setting, this ticket will be considered as open, otherwise as closed.

This setting can not be deactivated.

Default value:

---
- new
- open
- pending reminder
- pending auto

Ticket::Watcher

Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.

This setting can not be deactivated.

Default value:

0

Ticket::WatcherGroup

Enables ticket watcher feature only for the listed groups.

This setting is not active by default.

Default value:

---
- admin
- users

CoreTicketACL

ACL::CacheTTL

Cache time in seconds for the DB ACL backend.

This setting can not be deactivated.

Default value:

3600

ACLKeysLevel1Change

Defines which items are available in first level of the ACL structure.

Default value:

---
Possible: Possible
PossibleAdd: PossibleAdd
PossibleNot: PossibleNot

ACLKeysLevel1Match

Defines which items are available in first level of the ACL structure.

Default value:

---
Properties: Properties
PropertiesDatabase: PropertiesDatabase

ACLKeysLevel2::Possible

Defines which items are available in second level of the ACL structure.

Default value:

---
Action: Action
ActivityDialog: ActivityDialog
Endpoint: Endpoint
Process: Process
Ticket: Ticket

ACLKeysLevel2::PossibleAdd

Defines which items are available in second level of the ACL structure.

Default value:

---
Action: Action
ActivityDialog: ActivityDialog
Endpoint: Endpoint
Process: Process
Ticket: Ticket

ACLKeysLevel2::PossibleNot

Defines which items are available in second level of the ACL structure.

Default value:

---
Action: Action
ActivityDialog: ActivityDialog
Endpoint: Endpoint
Process: Process
Ticket: Ticket

ACLKeysLevel2::Properties

Defines which items are available in second level of the ACL structure.

Default value:

---
CustomerUser: CustomerUser
DynamicField: DynamicField
Frontend: Frontend
Owner: Owner
Priority: Priority
Process: Process
Queue: Queue
Responsible: Responsible
SLA: SLA
Service: Service
State: State
Ticket: Ticket
Type: Type
User: User

ACLKeysLevel2::PropertiesDatabase

Defines which items are available in second level of the ACL structure.

Default value:

---
CustomerUser: CustomerUser
DynamicField: DynamicField
Owner: Owner
Priority: Priority
Process: Process
Queue: Queue
Responsible: Responsible
SLA: SLA
Service: Service
State: State
Ticket: Ticket
Type: Type
User: User

ACLKeysLevel3::Actions###100-Default

Defines which items are available for ‘Action’ in third level of the ACL structure.

Default value:

--- []

Ticket::Acl::Module###1-Ticket::Acl::Module

ACL module that allows closing parent tickets only if all its children are already closed (“State” shows which states are not available for the parent ticket until all child tickets are closed).

This setting is not active by default.

Default value:

---
Module: Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds
State:
- closed successful
- closed unsuccessful

TicketACL::Debug::Enabled

If enabled debugging information for ACLs is logged.

This setting can not be deactivated.

Default value:

0

TicketACL::Debug::Filter###00-Default

Filter for debugging ACLs. Note: More ticket attributes can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.

This setting is not active by default.

Default value:

---
<OTRS_TICKET_TicketNumber>: ''
ACLName: ''

TicketACL::Debug::LogPriority

Defines the priority in which the information is logged and presented.

This setting is not active by default.

Default value:

debug

TicketACL::Default::Action

Default ACL values for ticket actions.

This setting can not be deactivated.

Default value:

--- {}

CoreTicketDynamicFieldDefault

Ticket::TicketDynamicFieldDefault###Element1

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: TicketCreate
Name: Field1
Value: Default

Ticket::TicketDynamicFieldDefault###Element10

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

Ticket::TicketDynamicFieldDefault###Element11

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

Ticket::TicketDynamicFieldDefault###Element12

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

Ticket::TicketDynamicFieldDefault###Element13

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

Ticket::TicketDynamicFieldDefault###Element14

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

Ticket::TicketDynamicFieldDefault###Element15

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

Ticket::TicketDynamicFieldDefault###Element16

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

Ticket::TicketDynamicFieldDefault###Element2

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

Ticket::TicketDynamicFieldDefault###Element3

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

Ticket::TicketDynamicFieldDefault###Element4

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

Ticket::TicketDynamicFieldDefault###Element5

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

Ticket::TicketDynamicFieldDefault###Element6

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

Ticket::TicketDynamicFieldDefault###Element7

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

Ticket::TicketDynamicFieldDefault###Element8

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

Ticket::TicketDynamicFieldDefault###Element9

Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.

This setting is not active by default.

Default value:

---
Event: ''
Name: ''
Value: ''

CoreTicketFulltextSearch

Ticket::SearchIndex::Attribute

Basic fulltext index settings. Execute “bin/otrs.Console.pl Maint::Ticket::FulltextIndex –rebuild” in order to generate a new index.

This setting can not be deactivated.

Default value:

---
WordCountMax: '1000'
WordLengthMax: '30'
WordLengthMin: '3'

Ticket::SearchIndex::Filters

Fulltext index regex filters to remove parts of the text.

This setting can not be deactivated.

Default value:

---
- '[,\&\<\>\?"\!\*\|;\[\]\(\)\+\$\^=]'
- ^[':.]|[':.]$
- ^[^\w]+$

Ticket::SearchIndex::ForceUnfilteredStorage

Force the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.

This setting can not be deactivated.

Default value:

0

Ticket::SearchIndex::StopWords###Custom

Customizable stop words for fulltext index. These words will be removed from the search index.

This setting is not active by default.

Default value:

---
- MyStopWord

Ticket::SearchIndex::StopWords###de

German stop words for fulltext index. These words will be removed from the search index.

Default value:

---
- aber
- als
- am
- an
- auch
- auf
- aus
- bei
- bin
- bis
- bist
- da
- dadurch
- daher
- darum
- das
- daß
- dass
- dein
- deine
- dem
- den
- der
- des
- dessen
- deshalb
- die
- dies
- dieser
- dieses
- doch
- dort
- du
- durch
- ein
- eine
- einem
- einen
- einer
- eines
- er
- es
- euer
- eure
- für
- hatte
- hatten
- hattest
- hattet
- hier
- hinter
- ich
- ihr
- ihre
- im
- in
- ist
- ja
- jede
- jedem
- jeden
- jeder
- jedes
- jener
- jenes
- jetzt
- kann
- kannst
- können
- könnt
- machen
- mein
- meine
- mit
- muß
- mußt
- musst
- müssen
- müßt
- nach
- nachdem
- nein
- nicht
- nun
- oder
- seid
- sein
- seine
- sich
- sie
- sind
- soll
- sollen
- sollst
- sollt
- sonst
- soweit
- sowie
- und
- unser
- unsere
- unter
- vom
- von
- vor
- wann
- warum
- was
- weiter
- weitere
- wenn
- wer
- werde
- werden
- werdet
- weshalb
- wie
- wieder
- wieso
- wir
- wird
- wirst
- wo
- woher
- wohin
- zu
- zum
- zur
- über

Ticket::SearchIndex::StopWords###en

English stop words for fulltext index. These words will be removed from the search index.

Default value:

---
- a
- about
- above
- after
- again
- against
- all
- am
- an
- and
- any
- are
- aren't
- as
- at
- be
- because
- been
- before
- being
- below
- between
- both
- but
- by
- can't
- cannot
- could
- couldn't
- did
- didn't
- do
- does
- doesn't
- doing
- don't
- down
- during
- each
- few
- for
- from
- further
- had
- hadn't
- has
- hasn't
- have
- haven't
- having
- he
- he'd
- he'll
- he's
- her
- here
- here's
- hers
- herself
- him
- himself
- his
- how
- how's
- i
- i'd
- i'll
- i'm
- i've
- if
- in
- into
- is
- isn't
- it
- it's
- its
- itself
- let's
- me
- more
- most
- mustn't
- my
- myself
- no
- nor
- not
- of
- off
- on
- once
- only
- or
- other
- ought
- our
- ours
- ourselves
- out
- over
- own
- same
- shan't
- she
- she'd
- she'll
- she's
- should
- shouldn't
- so
- some
- such
- than
- that
- that's
- the
- their
- theirs
- them
- themselves
- then
- there
- there's
- these
- they
- they'd
- they'll
- they're
- they've
- this
- those
- through
- to
- too
- under
- until
- up
- very
- was
- wasn't
- we
- we'd
- we'll
- we're
- we've
- were
- weren't
- what
- what's
- when
- when's
- where
- where's
- which
- while
- who
- who's
- whom
- why
- why's
- with
- won't
- would
- wouldn't
- you
- you'd
- you'll
- you're
- you've
- your
- yours
- yourself
- yourselves

Ticket::SearchIndex::StopWords###es

Spanish stop words for fulltext index. These words will be removed from the search index.

Default value:

---
- un
- una
- unas
- unos
- uno
- sobre
- todo
- también
- tras
- otro
- algún
- alguno
- alguna
- algunos
- algunas
- ser
- es
- soy
- eres
- somos
- sois
- estoy
- esta
- estamos
- estais
- estan
- como
- en
- para
- atras
- porque
- por qué
- estado
- estaba
- ante
- antes
- siendo
- ambos
- pero
- por
- poder
- puede
- puedo
- podemos
- podeis
- pueden
- fui
- fue
- fuimos
- fueron
- hacer
- hago
- hace
- hacemos
- haceis
- hacen
- cada
- fin
- incluso
- primero
- desde
- conseguir
- consigo
- consigue
- consigues
- conseguimos
- consiguen
- ir
- voy
- va
- vamos
- vais
- van
- vaya
- gueno
- ha
- tener
- tengo
- tiene
- tenemos
- teneis
- tienen
- el
- la
- lo
- las
- los
- su
- aqui
- mio
- tuyo
- ellos
- ellas
- nos
- nosotros
- vosotros
- vosotras
- si
- dentro
- solo
- solamente
- saber
- sabes
- sabe
- sabemos
- sabeis
- saben
- ultimo
- largo
- bastante
- haces
- muchos
- aquellos
- aquellas
- sus
- entonces
- tiempo
- verdad
- verdadero
- verdadera
- cierto
- ciertos
- cierta
- ciertas
- intentar
- intento
- intenta
- intentas
- intentamos
- intentais
- intentan
- dos
- bajo
- arriba
- encima
- usar
- uso
- usas
- usa
- usamos
- usais
- usan
- emplear
- empleo
- empleas
- emplean
- ampleamos
- empleais
- valor
- muy
- era
- eras
- eramos
- eran
- modo
- bien
- cual
- cuando
- donde
- mientras
- quien
- con
- entre
- sin
- trabajo
- trabajar
- trabajas
- trabaja
- trabajamos
- trabajais
- trabajan
- podria
- podrias
- podriamos
- podrian
- podriais
- yo
- aquel

Ticket::SearchIndex::StopWords###fr

French stop words for fulltext index. These words will be removed from the search index.

Default value:

---
- alors
- au
- aucuns
- aussi
- autre
- avant
- avec
- avoir
- bon
- car
- ce
- cela
- ces
- ceux
- chaque
- ci
- comme
- comment
- dans
- des
- du
- dedans
- dehors
- depuis
- deux
- devrait
- doit
- donc
- dos
- droite
- début
- elle
- elles
- en
- encore
- essai
- est
- et
- eu
- fait
- faites
- fois
- font
- force
- haut
- hors
- ici
- il
- ils
- je
- juste
- la
- le
- les
- leur
- 
- ma
- maintenant
- mais
- mes
- mine
- moins
- mon
- mot
- même
- ni
- nommés
- notre
- nous
- nouveaux
- ou
- 
- par
- parce
- parole
- pas
- personnes
- peut
- peu
- pièce
- plupart
- pour
- pourquoi
- quand
- que
- quel
- quelle
- quelles
- quels
- qui
- sa
- sans
- ses
- seulement
- si
- sien
- son
- sont
- sous
- soyez
- sujet
- sur
- ta
- tandis
- tellement
- tels
- tes
- ton
- tous
- tout
- trop
- très
- tu
- valeur
- voie
- voient
- vont
- votre
- vous
- vu
- ça
- étaient
- état
- étions
- été
- être

Ticket::SearchIndex::StopWords###it

Italian stop words for fulltext index. These words will be removed from the search index.

Default value:

---
- a
- adesso
- ai
- al
- alla
- allo
- allora
- altre
- altri
- altro
- anche
- ancora
- avere
- aveva
- avevano
- ben
- buono
- che
- chi
- cinque
- comprare
- con
- consecutivi
- consecutivo
- cosa
- cui
- da
- del
- della
- dello
- dentro
- deve
- devo
- di
- doppio
- due
- e
- ecco
- fare
- fine
- fino
- fra
- gente
- giu
- ha
- hai
- hanno
- ho
- il
- indietro
- invece
- io
- la
- lavoro
- le
- lei
- lo
- loro
- lui
- lungo
- ma
- me
- meglio
- molta
- molti
- molto
- nei
- nella
- no
- noi
- nome
- nostro
- nove
- nuovi
- nuovo
- o
- oltre
- ora
- otto
- peggio
- pero
- persone
- piu
- poco
- primo
- promesso
- qua
- quarto
- quasi
- quattro
- quello
- questo
- qui
- quindi
- quinto
- rispetto
- sara
- secondo
- sei
- sembra
- sembrava
- senza
- sette
- sia
- siamo
- siete
- solo
- sono
- sopra
- soprattutto
- sotto
- stati
- stato
- stesso
- su
- subito
- sul
- sulla
- tanto
- te
- tempo
- terzo
- tra
- tre
- triplo
- ultimo
- un
- una
- uno
- va
- vai
- voi
- volte
- vostro

Ticket::SearchIndex::StopWords###nl

Dutch stop words for fulltext index. These words will be removed from the search index.

Default value:

---
- de
- zijn
- een
- en
- in
- je
- het
- van
- op
- ze
- hebben
- het
- hij
- niet
- met
- er
- dat
- die
- te
- wat
- voor
- naar
- gaan
- kunnen
- zeggen
- dat
- maar
- aan
- veel
- zijn
- worden
- uit
- ook
- komen
- als
- om
- moeten
- we
- doen
- bij
- goed
- haar
- dan
- nog
- of
- maken
- zo
- wel
- mijn
- zien
- over
- willen
- staan
- door
- kijken
- zullen
- heel
- nu
- weten
- zitten
- hem
- schrijven
- vinden
- woord
- hoe
- geen
- dit
- mens
- al
- jij
- ander
- groot
- waar
- maar
- weer
- kind
- me
- vragen
- een
- denken
- twee
- horen
- iets
- deze
- krijgen
- ons
- zich
- lezen
- hun
- welk
- zin
- laten
- mogen
- hier
- jullie
- toch
- geven
- jaar
- tegen
- al
- eens
- echt
- houden
- alleen
- lopen
- mee
- ja
- roepen
- tijd
- dag
- elkaar
- even
- lang
- land
- liggen
- waarom
- zetten
- vader
- laat
- beginnen
- blijven
- nee
- moeder
- huis
- nou
- na
- af
- keer
- dus
- tot
- vertellen
- wie
- net
- jou
- les
- want
- man
- nieuw
- elk
- tekst
- omdat
- gebruiken
- u

Ticket::SearchIndex::WarnOnStopWordUsage

Display a warning and prevent search when using stop words within fulltext search.

This setting can not be deactivated.

Default value:

0

Ticket::SearchIndexModule

Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). It will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use “bin/otrs.Console.pl Maint::Ticket::FulltextIndex –rebuild”.

This setting can not be deactivated.

Default value:

Kernel::System::Ticket::ArticleSearchIndex::DB

CoreTicketPermission

CustomerTicket::Permission###1-GroupCheck

Module to check the group permissions for customer access to tickets.

Default value:

---
Granted: '0'
Module: Kernel::System::Ticket::CustomerPermission::GroupCheck
Required: '1'

CustomerTicket::Permission###2-CustomerUserIDCheck

Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck
Required: '0'

CustomerTicket::Permission###3-CustomerIDCheck

Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::CustomerPermission::CustomerIDCheck
Required: '0'

CustomerTicket::Permission###4-CustomerGroupCheck

Module to grant access if the CustomerID of the customer has necessary group permissions.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::CustomerPermission::CustomerGroupCheck
Required: '0'

Ticket::Permission###1-OwnerCheck

Module to grant access to the owner of a ticket.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::Permission::OwnerCheck
Required: '0'

Ticket::Permission###2-ResponsibleCheck

Module to grant access to the agent responsible of a ticket.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::Permission::ResponsibleCheck
Required: '0'

Ticket::Permission###3-GroupCheck

Module to check the group permissions for the access to tickets.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::Permission::GroupCheck
Required: '0'

Ticket::Permission###4-WatcherCheck

Module to grant access to the watcher agents of a ticket.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::Permission::WatcherCheck
Required: '0'

Ticket::Permission###5-CreatorCheck

Module to grant access to the creator of a ticket.

This setting is not active by default.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::Permission::CreatorCheck
Required: '0'

Ticket::Permission###6-InvolvedCheck

Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).

This setting is not active by default.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::Permission::InvolvedCheck
Required: '0'

Ticket::Permission::CreatorCheck::Queues

Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.

This setting is not active by default.

Default value:

---
Misc: note
Postmaster: ro, move, note
Raw: rw

Ticket::Permission::InvolvedCheck::Queues

Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.

This setting is not active by default.

Default value:

---
Misc: note
Postmaster: ro, move, note
Raw: rw

Ticket::Permission::OwnerCheck::Queues

Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.

This setting is not active by default.

Default value:

---
Misc: note
Postmaster: ro, move, note
Raw: rw

Ticket::Permission::ResponsibleCheck::Queues

Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.

This setting is not active by default.

Default value:

---
Misc: note
Postmaster: ro, move, note
Raw: rw

CoreTicketProcessManagement

Process::ActivityTypes

Defines the activity types which can be used in the system.

Default value:

---
ScriptTask: Script task activity
ServiceTask: Service task activity
UserTask: User task activity

Process::CacheTTL

Cache time in seconds for the DB process backend.

This setting can not be deactivated.

Default value:

3600

Process::DefaultLock

This option defines the process tickets default lock.

This setting can not be deactivated.

Default value:

unlock

Process::DefaultPriority

This option defines the process tickets default priority.

This setting can not be deactivated.

Default value:

3 normal

Process::DefaultQueue

This option defines the process tickets default queue.

This setting can not be deactivated.

Default value:

Raw

Process::DefaultState

This option defines the process tickets default state.

This setting can not be deactivated.

Default value:

new

Process::DynamicFieldProcessManagementActivityID

This option defines the dynamic field in which a Process Management activity entity id is stored.

This setting can not be deactivated.

Default value:

ProcessManagementActivityID

Process::DynamicFieldProcessManagementActivityStatus

This option defines the dynamic field in which the most recent Process Management activity status is stored.

This setting can not be deactivated.

Default value:

ProcessManagementActivityStatus

Process::DynamicFieldProcessManagementProcessID

This option defines the dynamic field in which a Process Management process entity id is stored.

This setting can not be deactivated.

Default value:

ProcessManagementProcessID

ProcessManagement::ActivityDialog::CommunicationChannel###001-Ticket

Allowed communication channels for Activity Dialogs (Internal and Phone as default).

This setting can not be deactivated.

Default value:

---
Internal: '1'
Phone: '1'

ProcessManagement::SequenceFlow::Debug::Enabled

If enabled debugging information for sequence flows is logged.

This setting can not be deactivated.

Default value:

0

ProcessManagement::SequenceFlow::Debug::Filter###00-Default

Filter for debugging sequence flows. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.

This setting is not active by default.

Default value:

---
<OTRS_TICKET_TicketNumber>: ''
SequenceFlowEntityID: ''

ProcessManagement::SequenceFlow::Debug::LogPriority

Defines the priority in which the information is logged and presented.

This setting is not active by default.

Default value:

debug

CoreTime

CalendarWeekDayStart

Define the start day of the week for the date picker.

This setting can not be deactivated.

Default value:

1

MaximumCalendarNumber

Maximum Number of a calendar shown in a dropdown.

This setting is not active by default.

Default value:

50

OTRSTimeZone

Sets the time zone being used internally by OTRS to e. g. store dates and times in the database. WARNING: This setting must not be changed once set and tickets or any other data containing date/time have been created.

This setting can not be deactivated.

Default value:

UTC

ShowUserTimeZoneSelectionNotification

If enabled, users that haven’t selected a time zone yet will be notified to do so. Note: Notification will not be shown if (1) user has not yet selected a time zone and (2) OTRSTimeZone and UserDefaultTimeZone do match and (3) are not set to UTC.

This setting can not be deactivated.

Default value:

1

TimeInputFormat

Defines the date input format used in forms (option or input fields).

This setting can not be deactivated.

Default value:

Option

TimeInputMinutesStep

Defines the available steps in time selections. Select “1 minute” to be able to select all minutes of one hour from 1-59. Select “30 minutes” to only make full and half hours available.

This setting can not be deactivated.

Default value:

1

TimeShowAlwaysLong

Shows time in long format (days, hours, minutes), if enabled; or in short format (days, hours), if not enabled.

This setting can not be deactivated.

Default value:

0

TimeShowCompleteDescription

Shows time use complete description (days, hours, minutes), if enabled; or just first letter (d, h, m), if not enabled.

This setting can not be deactivated.

Default value:

0

TimeVacationDays

Adds the permanent vacation days.

This setting can not be deactivated.

Default value:

---
'1':
  '1': New Year's Day
'12':
  '24': Christmas Eve
  '25': First Christmas Day
  '26': Second Christmas Day
  '31': New Year's Eve
'5':
  '1': International Workers' Day

TimeVacationDaysOneTime

Adds the one time vacation days.

This setting can not be deactivated.

Default value:

---
'2004':
  '1':
    '1': test

TimeWorkingHours

Defines the hours and week days to count the working time.

This setting can not be deactivated.

Default value:

---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'

UserDefaultTimeZone

Sets the time zone that will be assigned to newly created users and will be used for users that haven’t yet set a time zone. This is the time zone being used as default to convert date and time between the OTRS time zone and the user’s time zone.

This setting can not be deactivated.

Default value:

UTC

CoreTimeCalendar1

CalendarWeekDayStart::Calendar1

Define the start day of the week for the date picker for the indicated calendar.

This setting can not be deactivated.

Default value:

1

TimeVacationDays::Calendar1

Adds the permanent vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'1':
  '1': New Year's Day
'12':
  '24': Christmas Eve
  '25': First Christmas Day
  '26': Second Christmas Day
  '31': New Year's Eve
'5':
  '1': International Workers' Day

TimeVacationDaysOneTime::Calendar1

Adds the one time vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'2004':
  '1':
    '1': test

TimeWorkingHours::Calendar1

Defines the hours and week days of the indicated calendar, to count the working time.

This setting can not be deactivated.

Default value:

---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'

TimeZone::Calendar1

Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

This setting is not active by default.

Default value:

UTC

TimeZone::Calendar1Name

Defines the name of the indicated calendar.

This setting can not be deactivated.

Default value:

Calendar Name 1

CoreTimeCalendar2

CalendarWeekDayStart::Calendar2

Define the start day of the week for the date picker for the indicated calendar.

This setting can not be deactivated.

Default value:

1

TimeVacationDays::Calendar2

Adds the permanent vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'1':
  '1': New Year's Day
'12':
  '24': Christmas Eve
  '25': First Christmas Day
  '26': Second Christmas Day
  '31': New Year's Eve
'5':
  '1': International Workers' Day

TimeVacationDaysOneTime::Calendar2

Adds the one time vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'2004':
  '1':
    '1': test

TimeWorkingHours::Calendar2

Defines the hours and week days of the indicated calendar, to count the working time.

This setting can not be deactivated.

Default value:

---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'

TimeZone::Calendar2

Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

This setting is not active by default.

Default value:

UTC

TimeZone::Calendar2Name

Defines the name of the indicated calendar.

This setting can not be deactivated.

Default value:

Calendar Name 2

CoreTimeCalendar3

CalendarWeekDayStart::Calendar3

Define the start day of the week for the date picker for the indicated calendar.

This setting can not be deactivated.

Default value:

1

TimeVacationDays::Calendar3

Adds the permanent vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'1':
  '1': New Year's Day
'12':
  '24': Christmas Eve
  '25': First Christmas Day
  '26': Second Christmas Day
  '31': New Year's Eve
'5':
  '1': International Workers' Day

TimeVacationDaysOneTime::Calendar3

Adds the one time vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'2004':
  '1':
    '1': test

TimeWorkingHours::Calendar3

Defines the hours and week days of the indicated calendar, to count the working time.

This setting can not be deactivated.

Default value:

---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'

TimeZone::Calendar3

Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

This setting is not active by default.

Default value:

UTC

TimeZone::Calendar3Name

Defines the name of the indicated calendar.

This setting can not be deactivated.

Default value:

Calendar Name 3

CoreTimeCalendar4

CalendarWeekDayStart::Calendar4

Define the start day of the week for the date picker for the indicated calendar.

This setting can not be deactivated.

Default value:

1

TimeVacationDays::Calendar4

Adds the permanent vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'1':
  '1': New Year's Day
'12':
  '24': Christmas Eve
  '25': First Christmas Day
  '26': Second Christmas Day
  '31': New Year's Eve
'5':
  '1': International Workers' Day

TimeVacationDaysOneTime::Calendar4

Adds the one time vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'2004':
  '1':
    '1': test

TimeWorkingHours::Calendar4

Defines the hours and week days of the indicated calendar, to count the working time.

This setting can not be deactivated.

Default value:

---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'

TimeZone::Calendar4

Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

This setting is not active by default.

Default value:

UTC

TimeZone::Calendar4Name

Defines the name of the indicated calendar.

This setting can not be deactivated.

Default value:

Calendar Name 4

CoreTimeCalendar5

CalendarWeekDayStart::Calendar5

Define the start day of the week for the date picker for the indicated calendar.

This setting can not be deactivated.

Default value:

1

TimeVacationDays::Calendar5

Adds the permanent vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'1':
  '1': New Year's Day
'12':
  '24': Christmas Eve
  '25': First Christmas Day
  '26': Second Christmas Day
  '31': New Year's Eve
'5':
  '1': International Workers' Day

TimeVacationDaysOneTime::Calendar5

Adds the one time vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'2004':
  '1':
    '1': test

TimeWorkingHours::Calendar5

Defines the hours and week days of the indicated calendar, to count the working time.

This setting can not be deactivated.

Default value:

---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'

TimeZone::Calendar5

Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

This setting is not active by default.

Default value:

UTC

TimeZone::Calendar5Name

Defines the name of the indicated calendar.

This setting can not be deactivated.

Default value:

Calendar Name 5

CoreTimeCalendar6

CalendarWeekDayStart::Calendar6

Define the start day of the week for the date picker for the indicated calendar.

This setting can not be deactivated.

Default value:

1

TimeVacationDays::Calendar6

Adds the permanent vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'1':
  '1': New Year's Day
'12':
  '24': Christmas Eve
  '25': First Christmas Day
  '26': Second Christmas Day
  '31': New Year's Eve
'5':
  '1': International Workers' Day

TimeVacationDaysOneTime::Calendar6

Adds the one time vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'2004':
  '1':
    '1': test

TimeWorkingHours::Calendar6

Defines the hours and week days of the indicated calendar, to count the working time.

This setting can not be deactivated.

Default value:

---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'

TimeZone::Calendar6

Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

This setting is not active by default.

Default value:

UTC

TimeZone::Calendar6Name

Defines the name of the indicated calendar.

This setting can not be deactivated.

Default value:

Calendar Name 6

CoreTimeCalendar7

CalendarWeekDayStart::Calendar7

Define the start day of the week for the date picker for the indicated calendar.

This setting can not be deactivated.

Default value:

1

TimeVacationDays::Calendar7

Adds the permanent vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'1':
  '1': New Year's Day
'12':
  '24': Christmas Eve
  '25': First Christmas Day
  '26': Second Christmas Day
  '31': New Year's Eve
'5':
  '1': International Workers' Day

TimeVacationDaysOneTime::Calendar7

Adds the one time vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'2004':
  '1':
    '1': test

TimeWorkingHours::Calendar7

Defines the hours and week days of the indicated calendar, to count the working time.

This setting can not be deactivated.

Default value:

---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'

TimeZone::Calendar7

Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

This setting is not active by default.

Default value:

UTC

TimeZone::Calendar7Name

Defines the name of the indicated calendar.

This setting can not be deactivated.

Default value:

Calendar Name 7

CoreTimeCalendar8

CalendarWeekDayStart::Calendar8

Define the start day of the week for the date picker for the indicated calendar.

This setting can not be deactivated.

Default value:

1

TimeVacationDays::Calendar8

Adds the permanent vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'1':
  '1': New Year's Day
'12':
  '24': Christmas Eve
  '25': First Christmas Day
  '26': Second Christmas Day
  '31': New Year's Eve
'5':
  '1': International Workers' Day

TimeVacationDaysOneTime::Calendar8

Adds the one time vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'2004':
  '1':
    '1': test

TimeWorkingHours::Calendar8

Defines the hours and week days of the indicated calendar, to count the working time.

This setting can not be deactivated.

Default value:

---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'

TimeZone::Calendar8

Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

This setting is not active by default.

Default value:

UTC

TimeZone::Calendar8Name

Defines the name of the indicated calendar.

This setting can not be deactivated.

Default value:

Calendar Name 8

CoreTimeCalendar9

CalendarWeekDayStart::Calendar9

Define the start day of the week for the date picker for the indicated calendar.

This setting can not be deactivated.

Default value:

1

TimeVacationDays::Calendar9

Adds the permanent vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'1':
  '1': New Year's Day
'12':
  '24': Christmas Eve
  '25': First Christmas Day
  '26': Second Christmas Day
  '31': New Year's Eve
'5':
  '1': International Workers' Day

TimeVacationDaysOneTime::Calendar9

Adds the one time vacation days for the indicated calendar.

This setting can not be deactivated.

Default value:

---
'2004':
  '1':
    '1': test

TimeWorkingHours::Calendar9

Defines the hours and week days of the indicated calendar, to count the working time.

This setting can not be deactivated.

Default value:

---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'

TimeZone::Calendar9

Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

This setting is not active by default.

Default value:

UTC

TimeZone::Calendar9Name

Defines the name of the indicated calendar.

This setting can not be deactivated.

Default value:

Calendar Name 9

CoreWebUserAgent

WebUserAgent::DisableSSLVerification

Turns off SSL certificate validation, for example if you use a transparent HTTPS proxy. Use at your own risk!

This setting can not be deactivated.

Default value:

0

WebUserAgent::Proxy

Defines the connections for http/ftp, via a proxy.

This setting is not active by default.

Default value:

http://proxy.sn.no:8001/

WebUserAgent::Timeout

Sets the timeout (in seconds) for http/ftp downloads.

This setting can not be deactivated.

Default value:

15