Faculty and staff have key roles safeguarding critical information by implementing information security policies, standards, and controls. Safe email communication is a vital part of protecting this communication.
OTRS empowers you to encrypt communications where needed by means of S/MIME Certificates or PGP Keys.
Note
Setup of services and software required for encryption are not covered here because of independence to this software.
Use this screen to add S/MIME certificates to the system. The S/MIME management screen is available in the S/MIME Certificates module of the Communication & Notifications group.
Manage S/MIME Certificates
Note
To be able to use S/MIME certificates in OTRS, you have to activate its setting first.
To add an S/MIME certificate:
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Click on the Add Certificate button in the left sidebar.
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Click on Browse… button to open the file dialog.
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Select an S/MIME certificate from the file system.
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Click on the Add button.
Note
Only non binary keys contain ASCII (Base64) armored data started with a ----- BEGIN CERTIFICATE ----- line can be uploaded which are most commonly key.pem or root.crt. Conversion of other formats like cert.p7b must be done using OpenSSL.
To add a private key:
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Click on the Add Private Key button in the left sidebar.
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Click on Browse… button to open the file dialog.
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Select a private key from the file system.
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Click on the Submit button.
To delete an S/MIME certificate:
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Click on the trash icon in the list of S/MIME certificates.
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Click on the Confirm button.
Note
If several S/MIME certificates are added to the system, use the filter box to find a particular S/MIME certificate by just typing the name to filter.
To adjust the S/MIME certificate settings of the system:
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Go to System Configuration screen.
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Navigate to Core → Crypt → SMIME in the navigation tree.
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Review the settings.
