Secure communications protect your customers and you. In the GDPR encryption is explicitly mentioned as one of the security and personal data protection measures in a few articles. Although under the GDPR encryption is not mandatory, it is indeed essential in some areas.
OTRS empowers you to encrypt communications where needed by means of S/MIME Certificates or PGP Keys.
Setup of services and software required for encryption are not covered here because of independence to this software.
Use this screen to add PGP keys to the system. The PGP management screen is available in the PGP Keys module of the Communication & Notifications group.
Manage PGP Keys¶
To be able to use PGP keys in OTRS, you have to activate its setting first.
To add a PGP key:
- Click on the Add PGP Key button in the left sidebar.
- Click on Browse… button to open the file dialog.
- Select a PGP key from the file system.
- Click on the Add button.
To delete a PGP key:
- Click on the trash icon in the list of PGP keys.
- Click on the Confirm button.
If several PGP keys are added to the system, use the search box to find a particular PGP key.
To adjust the PGP settings of the system:
- Go to System Configuration screen.
- Navigate to Core → Crypt → PGP in the navigation tree.
- Review the settings.