Corporations may need to make general announcements to everyone or publish news to several groups of agents or individuals. Also, OTRS administrator may need to contact with specific agents regarding an event.
OTRS gives the administration the tool Admin Notification making sending announcements and news to the masses of users accurate and timely, to target group of people, simple. Administrators can send notifications based on a specific list of recipients, or a group of users inside OTRS, with powerful text editor enhanced content.
Use this screen to send administrative messages to specific agents, group or role members. The message compose screen is available in the Admin Notification module of the Communication & Notifications group.
Administrative Message Settings¶
The following settings are available when composing an administrative message. The fields marked with an asterisk are mandatory.
- From *
- This email address will be added into the From field of the message.
- Send message to users
- One or more Agents can be selected in this field, to whom the message will be sent.
- Send message to group members
- One or more Groups can be selected in this field, to whose members the message will be sent.
- Group members need to have permission
- With these radio buttons can be selected, if a group member need read-only or read-write permissions to receive the message.
- Also send to customers in groups
Select this checkbox to send the message also for customers in groups.
This option is available only, if CustomerGroupSupport setting is enabled.
- Subject *
- The subject of the messages.
- Body *
- The body text of the message.