Session Management

Administrators of web-based applications need to have access to the information who’s connected to the system and, if required, delete unwanted sessions.

OTRS offers the session management to quickly get an overview of agent and customer sessions, unique agents and customers currently logged in and the ability to kill sessions with just a mouse click.

Use this screen to manage logged in user sessions in the system. The session management screen is available in the Session Management module of the Administration group.

Session Management Screen

Session Management Screen

The first widget lists sessions and tokens. Sessions are used for logins to the administrator interface, while logins to the agent interface, to the external interface or to the generic interface use tokens.

The widget List of tokens (one time only) shows special one time tokens used for the password recovery and two-factor setup. These tokens are short-lived and can be used for only a single action.

Manage Sessions

To see a logged in user session:

  1. Select a logged in user from the list of sessions.
  2. Click on the token.
  3. See the details.
Session Management Details Screen

Session Management Details Screen

To kill a session:

  1. Select a logged in user from the list of sessions.
  2. Click on the Kill this session link in the Kill column.
Session Kill Screen

Session Kill Screen

Note

The current administrator session is displayed with a darker gray row background. This allows you to identify your own session in the list easier.

Warning

Clicking the Kill this session link removes the session immediately without confirmation. The unsaved work of the user will be lost!

To kill all sessions:

  1. Click on the Kill all sessions button in the left sidebar.

Warning

Clicking the Kill all session link removes all sessions or tokens immediately without confirmation. The unsaved work of the users will be lost!

Note

If several users are logged in to the system, use the filter box to find a particular session by just typing the name to filter.