Administration

Any system requires configuration. Configuring a system should be an easy task and the tools for configuration fit-for-purpose.

OTRS offers several administration tools to configure, monitor, control and extend OTRS.

Contents

• Calendars
  • Manage Calendars
  • Calendar Settings
    • General Calendar Settings
    • Calendar Ticket Appointments
  • Import Appointments
• FAQ Category
  • Manage FAQ Categories
  • FAQ Category Settings
• FAQ Language
  • Manage FAQ Languages
  • FAQ Language Settings
• Package Manager
  • Manage Packages
    • Install Packages
    • Update Packages
    • Reinstall Packages
    • Uninstall Packages
• Performance Log
• Session Management
  • Manage Sessions
• SQL Box
  • Query SQL statements
  • SQL Settings
  • SQL Examples
• System Configuration
  • Manage System Configurations
  • Using The Navigation Tree
  • Import And Export System Configurations
  • Business Object Configuration
    • Business Object Lists
    • Business Object Detail Views
    • Forms
    • Business Cards
  • Business Object Reference
    • Column Names
    • Filter Names
    • Filter Value Types
    • Form Fields
• System Log