Kundenbenutzer

# This is the auth. module for the otrs db
# you can also configure it using a remote database
$Self->{'Customer::AuthModule'}                       = 'Kernel::System::CustomerAuth::DB';
$Self->{'Customer::AuthModule::DB::Table'}            = 'customer_user';
$Self->{'Customer::AuthModule::DB::CustomerKey'}      = 'login';
$Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'pw';

#    $Self->{'Customer::AuthModule::DB::DSN'} = "DBI:mysql:database=customerdb;host=customerdbhost";
#    $Self->{'Customer::AuthModule::DB::User'} = "some_user";
#    $Self->{'Customer::AuthModule::DB::Password'} = "some_password";

# if you use odbc or you want to define a database type (without autodetection)
#    $Self->{'Customer::AuthModule::DB::Type'} = 'mysql';

# password crypt type (bcrypt|sha2|sha1|md5|apr1|crypt|plain)
#    $Self->{'Customer::AuthModule::DB::CryptType'} = 'sha2';

    # CustomerUser
    # (customer user database backend and settings)
    $Self->{CustomerUser} = {
        Name   => Translatable('Database Backend'),
        Module => 'Kernel::System::CustomerUser::DB',
        Params => {

            # if you want to use an external database, add the
            # required settings
#            DSN  => 'DBI:odbc:yourdsn',
#            Type => 'mssql', # only for ODBC connections
#            DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
#            User => '',
#            Password => '',
            Table => 'customer_user',
#            ForeignDB => 0,    # set this to 1 if your table does not have create_time, create_by, change_time and change_by fields

            # CaseSensitive defines if the data storage of your DBMS is case sensitive and will be
            # preconfigured within the database driver by default.
            # If the collation of your data storage differs from the default settings,
            # you can set the current behavior ( either 1 = CaseSensitive or 0 = CaseINSensitive )
            # to fit your environment.
            #
#            CaseSensitive => 0,

            # SearchCaseSensitive will control if the searches within the data storage are performed
            # case sensitively (if possible) or not. Change this option to 1, if you want to search case sensitive.
            # This can improve the performance dramatically on large databases.
            SearchCaseSensitive => 0,
        },

        # customer unique id
        CustomerKey => 'login',

        # customer #
        CustomerID    => 'customer_id',
        CustomerValid => 'valid_id',

        # The last field must always be the email address so that a valid
        #   email address like "John Doe" <john.doe@domain.com> can be constructed from the fields.
        CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],

#        CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
        CustomerUserSearchFields           => [ 'login', 'first_name', 'last_name', 'customer_id' ],
        CustomerUserSearchPrefix           => '*',
        CustomerUserSearchSuffix           => '*',
        CustomerUserSearchListLimit        => 250,
        CustomerUserPostMasterSearchFields => ['email'],
        CustomerUserNameFields             => [ 'title', 'first_name', 'last_name' ],
        CustomerUserEmailUniqCheck         => 1,

#        # Configures the character for joining customer user name parts. Join single space if it is not defined.
#        # CustomerUserNameFieldsJoin => '',

#        # show now own tickets in customer panel, CompanyTickets
#        CustomerUserExcludePrimaryCustomerID => 0,
#        # generate auto logins
#        AutoLoginCreation => 0,
#        # generate auto login prefix
#        AutoLoginCreationPrefix => 'auto',
#        # admin can change customer preferences
#        AdminSetPreferences => 1,
        # use customer company support (reference to company, See CustomerCompany settings)
        CustomerCompanySupport => 1,
        # cache time to live in sec. - cache any database queries
        CacheTTL => 60 * 60 * 24,
#        # Consider this source read only.
#        ReadOnly => 1,
        Map => [

            # Info about dynamic fields:
            #
            # Dynamic Fields of type CustomerUser can be used within the mapping (see example below).
            # The given storage (third column) then can also be used within the following configurations (see above):
            # CustomerUserSearchFields, CustomerUserPostMasterSearchFields, CustomerUserListFields, CustomerUserNameFields
            #
            # Note that the columns 'frontend' and 'readonly' will be ignored for dynamic fields.

            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target, link class(es)
            [ 'UserTitle',        Translatable('Title or salutation'), 'title',          1, 0, 'var', '', 0, undef, undef ],
            [ 'UserFirstname',    Translatable('Firstname'),           'first_name',     1, 1, 'var', '', 0, undef, undef ],
            [ 'UserLastname',     Translatable('Lastname'),            'last_name',      1, 1, 'var', '', 0, undef, undef ],
            [ 'UserLogin',        Translatable('Username'),            'login',          1, 1, 'var', '', 0, undef, undef ],
            [ 'UserPassword',     Translatable('Password'),            'pw',             0, 0, 'var', '', 0, undef, undef ],
            [ 'UserEmail',        Translatable('Email'),               'email',          1, 1, 'var', '', 0, undef, undef ],
#            [ 'UserEmail',        Translatable('Email'),               'email',          1, 1, 'var', '[% Env("CGIHandle") %]?Action=AgentTicketCompose;ResponseID=1;TicketID=[% Data.TicketID | uri %];ArticleID=[% Data.ArticleID | uri %]', 0, '', 'AsPopup OTRSPopup_TicketAction' ],
            [ 'UserCustomerID',   Translatable('CustomerID'),          'customer_id',    0, 1, 'var', '', 0, undef, undef ],
#            [ 'UserCustomerIDs',  Translatable('CustomerIDs'),         'customer_ids',   1, 0, 'var', '', 0, undef, undef ],
            [ 'UserPhone',        Translatable('Phone'),               'phone',          1, 0, 'var', '', 0, undef, undef ],
            [ 'UserFax',          Translatable('Fax'),                 'fax',            1, 0, 'var', '', 0, undef, undef ],
            [ 'UserMobile',       Translatable('Mobile'),              'mobile',         1, 0, 'var', '', 0, undef, undef ],
            [ 'UserStreet',       Translatable('Street'),              'street',         1, 0, 'var', '', 0, undef, undef ],
            [ 'UserZip',          Translatable('Zip'),                 'zip',            1, 0, 'var', '', 0, undef, undef ],
            [ 'UserCity',         Translatable('City'),                'city',           1, 0, 'var', '', 0, undef, undef ],
            [ 'UserCountry',      Translatable('Country'),             'country',        1, 0, 'var', '', 0, undef, undef ],
            [ 'UserComment',      Translatable('Comment'),             'comments',       1, 0, 'var', '', 0, undef, undef ],
            [ 'ValidID',          Translatable('Valid'),               'valid_id',       0, 1, 'int', '', 0, undef, undef ],

            # Dynamic field example
#            [ 'DynamicField_Name_X', undef, 'Name_X', 0, 0, 'dynamic_field', undef, 0, undef, undef ],
        ],

        # default selections
        Selections => {

#            UserTitle => {
#                'Mr.' => Translatable('Mr.'),
#                'Mrs.' => Translatable('Mrs.'),
#            },
        },
    };

# This is an example configuration for an LDAP auth. backend.
# (take care that Net::LDAP is installed!)
#    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
#    $Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.example.com';
#    $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
#    $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';

# Check if the user is allowed to auth in a posixGroup
# (e. g. user needs to be in a group xyz to use otrs)
#    $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com';
#    $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';
# for ldap posixGroups objectclass (just uid)
#    $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
# for non ldap posixGroups objectclass (full user dn)
#    $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';

# The following is valid but would only be necessary if the
# anonymous user do NOT have permission to read from the LDAP tree
#    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = '';
#    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '';

# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
#   $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';

# in case you want to add a suffix to each customer login name, then
# you can use this option. e. g. user just want to use user but
# in your ldap directory exists user@domain.
#    $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';

# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
#    $Self->{'Customer::AuthModule::LDAP::Params'} = {
#        port    => 389,
#        timeout => 120,
#        async   => 0,
#        version => 3,
#    };

# Die if backend can't work, e. g. can't connect to server.
#    $Self->{'Customer::AuthModule::LDAP::Die'} = 1;

# CustomerUser
# (customer user ldap backend and settings)
    $Self->{CustomerUser} = {
        Name => 'LDAP Backend',
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
            # ldap host
            Host => 'bay.csuhayward.edu',
            # ldap base dn
            BaseDN => 'ou=seas,o=csuh',
            # search scope (one|sub)
            SSCOPE => 'sub',
            # The following is valid but would only be necessary if the
            # anonymous user does NOT have permission to read from the LDAP tree
            UserDN => '',
            UserPw => '',
            # in case you want to add always one filter to each ldap query, use
            # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
            AlwaysFilter => '',
            # if the charset of your ldap server is iso-8859-1, use this:
#            # SourceCharset => 'iso-8859-1',
            # die if backend can't work, e. g. can't connect to server
            Die => 0,
            # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
            Params => {
                port    => 389,
                timeout => 120,
                async   => 0,
                version => 3,
            },
        },
        # customer unique id
        CustomerKey => 'uid',
        # customer #
        CustomerID => 'mail',
        CustomerUserListFields => ['cn', 'mail'],
        CustomerUserSearchFields => ['uid', 'cn', 'mail'],
        CustomerUserSearchPrefix => '',
        CustomerUserSearchSuffix => '*',
        CustomerUserSearchListLimit => 250,
        CustomerUserPostMasterSearchFields => ['mail'],
        CustomerUserNameFields => ['givenname', 'sn'],
        # Configures the character for joining customer user name parts. Join single space if it is not defined.
        CustomerUserNameFieldsJoin => '',
        # show customer user and customer tickets in the external interface
        CustomerUserExcludePrimaryCustomerID => 0,
        # add a ldap filter for valid users (expert setting)
#        # CustomerUserValidFilter => '(!(description=gesperrt))',
        # admin can't change customer preferences
        AdminSetPreferences => 0,
        # cache time to live in sec. - cache any ldap queries
#        CacheTTL => 0,
        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target, link class(es)
            [ 'UserTitle',       Translatable('Title or salutation'), 'title',               1, 0, 'var', '', 1, undef, undef ],
            [ 'UserFirstname',   Translatable('Firstname'),           'givenname',           1, 1, 'var', '', 1, undef, undef ],
            [ 'UserLastname',    Translatable('Lastname'),            'sn',                  1, 1, 'var', '', 1, undef, undef ],
            [ 'UserLogin',       Translatable('Username'),            'uid',                 1, 1, 'var', '', 1, undef, undef ],
            [ 'UserEmail',       Translatable('Email'),               'mail',                1, 1, 'var', '', 1, undef, undef ],
            [ 'UserCustomerID',  Translatable('CustomerID'),          'mail',                0, 1, 'var', '', 1, undef, undef ],
            # [ 'UserCustomerIDs', Translatable('CustomerIDs'),         'second_customer_ids', 1, 0, 'var', '', 1, undef, undef ],
            [ 'UserPhone',       Translatable('Phone'),               'telephonenumber',     1, 0, 'var', '', 1, undef, undef ],
            [ 'UserAddress',     Translatable('Address'),             'postaladdress',       1, 0, 'var', '', 1, undef, undef ],
            [ 'UserComment',     Translatable('Comment'),             'description',         1, 0, 'var', '', 1, undef, undef ],

            # this is needed, if "SMIME::FetchFromCustomer" is active
            # [ 'UserSMIMECertificate', 'SMIMECertificate', 'userSMIMECertificate', 0, 1, 'var', '', 1, undef, undef ],

            # Dynamic field example
            # [ 'DynamicField_Name_X', undef, 'Name_X', 0, 0, 'dynamic_field', undef, 0, undef, undef ],
        ],
    };

# This is an example configuration for an apache ($ENV{REMOTE_USER})
# auth. backend. Use it if you want to have a singe login through
# apache http-basic-auth
#   $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::HTTPBasicAuth';

# In case there is a leading domain in the REMOTE_USER, you can
# replace it by the next config option.
#   $Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} = 'example_domain\\';
# Note:
# In case you need to replace some part of the REMOTE_USER, you can
# use the following RegExp ($1 will be new login).
#    $Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '^(.+?)@.+?$';
# Defines a header name, that has to be present for customers to authenticate.
#    $Self->{'Customer::AuthModule::HTTPBasicAuth::RequiredLoginHeader'} = 'RequiredHeader';
# Defines a header value, that has to be present in the required header for customers to authenticate.
#    $Self->{'Customer::AuthModule::HTTPBasicAuth::RequiredLoginHeaderValue'} = 'RequiredHeaderValue';
# Defines a header value regular expression, that has to be present in the required header for customers to authenticate.
#    $Self->{'Customer::AuthModule::HTTPBasicAuth::RequiredLoginHeaderValueRegExp'} = '^RequiredHeaderRegExp$';
# If you use this module, you should use as fallback the following
# config settings if user isn't login through apache ($ENV{REMOTE_USER})
#    $Self->{CustomerPanelLoginURL} = 'http://host.example.com/not-authorised-for-otrs.html';
#    $Self->{CustomerPanelLogoutURL} = 'http://host.example.com/thanks-for-using-otrs.html';

# This is example configuration to auth. agents against a radius server
#    $Self->{'Customer::AuthModule'} = 'Kernel::System::Auth::Radius';
#    $Self->{'Customer::AuthModule::Radius::Host'} = 'radiushost';
#    $Self->{'Customer::AuthModule::Radius::Password'} = 'radiussecret';