OTRS 8.0 API Reference Perl

Description manuals and libraries
OTRS 8.0 API Reference Perl > Perl Modules > Kernel::System::ProcessManagement::Modules::TicketServiceSet

NAME

Kernel::System::ProcessManagement::Modules::TicketServiceSet - A module to set the ticket Service

DESCRIPTION

All TicketServiceSet functions.

PUBLIC INTERFACE

new()

Don't use the constructor directly, use the ObjectManager instead:

    my $TicketServiceSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::Modules::TicketServiceSet');

Run()

    Run Data

    my $TicketServiceSetResult = $TicketServiceSetActionObject->Run(
        UserID                   => 123,
        Ticket                   => \%Ticket,   # required
        ProcessEntityID          => 'P123',
        ActivityEntityID         => 'A123',
        SequenceFlowEntityID       => 'T123',
        SequenceFlowActionEntityID => 'TA123',
        Config                   => {
            Service => 'MyService::Subservice',
            # or
            ServiceID => 123,
            UserID    => 123,                   # optional, to override the UserID from the logged user
        }
    );
    Ticket contains the result of TicketGet including DynamicFields
    Config is the Config Hash stored in a Process::SequenceFlowAction's  Config key
    Returns:

    $TicketServiceSetResult = 1; # 0