The SLA Field Selection Dialog

Description
Configuration
Usage
Configuring the SLA message
How the message looks in the customer frontend

Description

The field selection dialog enables you to configure popup messages customers should see when they select specific SLAs on ticket creation on the customer frontend. These popup messages could contain information about the SLA the customer is about to select and to give them the possibility to re-think their decision.

Configuration

No further configuration needed.

Usage

Configuring the SLA message

Figure 3.68. SLA configuration

SLA configuration


You can configure the message on each SLA by using the SLA administration screen.

How the message looks in the customer frontend

Figure 3.69. SLA message

SLA message


This is what the customer will see once he selects the SLA this message is configured for. He can either confirm or deny his selection, the latter one will reset the SLA selection afterwards.