There are three Ready2Adopt web services available in the OTRS Business Solution™:
To install one of these web services, go to the GenericInterface Web Service Management page and click on the Add web service button.
Locate the Ready2Adopt Web Services widget, select one of the provided web services from the drop-down menu, and click the Import Ready2Adopt web service button.
During the import process, OTRS takes care of creating the needed dynamic fields and/or any needed updates to the system configuration.
The Ready2Adopt web services may require additional feature add-ons to be installed (OTRSGenericInterfaceInvokerTicket and OTRSGenericInterfaceInvokerEventFilter).