Import Ready2Adopt Web Services

Import

Import

There are three Ready2Adopt web services available in the OTRS Business Solution™:

  • BugzillaConnector

  • JIRAConnector

  • OTRSConnector

To install one of these web services, go to the GenericInterface Web Service Management page and click on the Add web service button.

Figure 3.42. Add web service

Add web service


Locate the Ready2Adopt Web Services widget, select one of the provided web services from the drop-down menu, and click the Import Ready2Adopt web service button.

Figure 3.43. Import Ready2Adopt Web Service

Import Ready2Adopt Web Service


During the import process, OTRS takes care of creating the needed dynamic fields and/or any needed updates to the system configuration.

Note

The Ready2Adopt web services may require additional feature add-ons to be installed (OTRSGenericInterfaceInvokerTicket and OTRSGenericInterfaceInvokerEventFilter).