Dynamic Fields

After installation of the package some new dynamic fields are added to the system. The dynamic field management screen is available in the Dynamic Fields module of the Processes & Automation group.

Dynamic Field Management Screen

Dynamic Field Management Screen

New Dynamic Fields

ITSMReviewRequired
This is a drop-down dynamic field that contains Yes and No to indicate if a review is required.
ITSMDecisionResult
This is a drop-down dynamic field that contains some possible results for decisions.
ITSMRepairStartTime
This is a date/time dynamic field for holding the repair start time.
ITSMRecoveryStartTime
This is a date/time dynamic field for holding the recovery start time.
ITSMDecisionDate
This is a date/time dynamic field for holding the decision time.
ITSMDueDate
This is a date/time dynamic field for holding the due date.

The new dynamic fields are activated in many screens by default.

To see the complete list of screens:

  1. Go to the system configuration.
  2. Filter the settings for ITSMIncidentProblemManagement group.
  3. Navigate to FrontendAgentView or FrontendExternalView to see the screens.