Ticket Zoom

After installation of the package some new fields will be available in the Free Fields window of Ticket Zoom screen.

Free Fields Window

Free Fields Window

New Fields

Select a service for the new ticket.
Service Level Agreement
Select a service level agreement for the new ticket.

See also

To make these fields mandatory, enable these system configuration settings:

  • Ticket::Frontend::AgentTicketFreeText###ServiceMandatory
  • Ticket::Frontend::AgentTicketFreeText###SLAMandatory