New Phone Ticket

After installation of the package some new fields will be available in the New Phone Ticket screen.

New Phone Ticket Screen

New Phone Ticket Screen

New Fields

Service
Select a service for the new ticket.
Service Level Agreement
Select a service level agreement for the new ticket.

See also

To make these fields mandatory, enable these system configuration settings:

  • Ticket::Frontend::AgentTicketPhone###ServiceMandatory
  • Ticket::Frontend::AgentTicketPhone###SLAMandatory