ServiceΒΆ

Use this screen to get a list of services directly in the agent interface. The Service menu item is available in the Services menu of the main navigation bar.

Service Overview Screen

Service Overview Screen

To see the details of a service:

  1. Click on the row of a service.
Service Zoom Screen

Service Zoom Screen

The Service Zoom screen has an own menu.

Back
This menu item goes back to the previous screen.
Print
This menu item opens a PDF file to show the printer friendly version of the screen. You can save or print this PDF file.
Link

This menu item opens the standard link screen of OTRS. Services can be linked to any other objects like FAQ articles, services, tickets or configuration items. Existing links can also be managed here.

Service Link Screen

Service Link Screen

At the bottom of the screen the associated service level agreements are displayed. If you click on a service level agreement, the Service Level Agreements zoom screen will open.