Use this screen to get a list of services directly in the agent interface. The Service menu item is available in the Services menu of the main navigation bar.
To see the details of a service:
- Click on the row of a service.
The Service Zoom screen has an own menu.
- This menu item goes back to the previous screen.
- This menu item opens a PDF file to show the printer friendly version of the screen. You can save or print this PDF file.
This menu item opens the standard link screen of OTRS. Services can be linked to any other objects like FAQ articles, services, tickets or configuration items. Existing links can also be managed here.
At the bottom of the screen the associated service level agreements are displayed. If you click on a service level agreement, the Service Level Agreements zoom screen will open.