Groups

After installation of the package a new group is added to the system. The group management screen is available in the Groups module of the Users, Groups & Roles group.

Group Management Screen

Group Management Screen

New Group

After installation of the package the following group is added to the system:

itsm-service
Group for ITSM Service mask access in the agent interface.

Note

The primary administrator user (root@localhost) is added to the group with permission rw by default.

See also

To set the correct permissions for other users, check the following relations:

  • Agents ↔ Groups
  • Customers ↔ Groups
  • Customer Users ↔ Groups
  • Roles ↔ Groups