Service Level Agreements

The service level agreement management screen is available in the Service Level Agreements module of the Ticket Settings group.

Add Service Level Agreement Screen

Add Service Level Agreement Screen

Service Level Agreement Settings

Only those settings are described here, that are added by the package. The explanation of other settings can be found in the administrator manual. The fields marked with an asterisk are mandatory.

Type
Select a type for service level agreement. The possible values come from General Catalog added by the package.
Minimum Time Between Incidents (minutes)
You can define here the minimum time between incidents.