Dynamic Fields

After installation of the package some new dynamic fields are added to the system. The dynamic field management screen is available in the Dynamic Fields module of the Processes & Automation group.

Dynamic Field Management Screen

Dynamic Field Management Screen

New Dynamic Fields

ITSMCriticality
This is a drop-down dynamic field that contains criticality levels from 1 very low to 5 very high.
ITSMImpact
This is a drop-down dynamic field that contains impact levels from 1 very low to 5 very high.