General Catalog

ITSM Core adds some new classes to the General Catalog. The general catalog management screen is available in the General Catalog module of the Administration group.

General Catalog Class List Screen

General Catalog Class List Screen

New Classes

ITSM::Core::IncidentState
This class contains incident states.
ITSM::Service::Type
This class contains service types.
ITSM::SLA::Type
This class contains service level agreement types.