Customer Information Center

After installation of the package a new widget named Assigned CIs will be available in the Customer Information Center.

Assigned CIs Widget

Assigned CIs Widget

This widget displays the configuration items that are assigned to the customer.

Configuration items can be filtered by clicking on a class name in the header of the overview widget. There is an option All to see all configuration items. The numbers after the class names indicates how many configuration items are in each classes.

The assignment is done via attribute CustomerID by default. If the configuration item uses different attribute for linking, you should change it in the system configuration settings.

See also

See AgentCustomerInformationCenter::Backend###0060-CIC-ITSMConfigItemCustomerCompany system configuration setting for more information.

The default setting is:

ConfigItemKey → Computer → CustomerID
                Hardware → CustomerID
                Location → CustomerID
                Network  → CustomerID
                Software → CustomerID

You also need to have this CustomerID attribute in the class definition to display the assigned configuration items. Check the existing class definitions in the Config Items module.

If your class definition doesn’t contain the CustomerID attribute, then you have to add it manually.

    Key => 'CustomerID',
    Name => Translatable('Customer Company'),
    Searchable => 1,
    Input => {
        Type => 'CustomerCompany',