OverviewΒΆ

This screen gives an overview of configuration items.

ITSM Configuration Item Overview Screen

ITSM Configuration Item Overview Screen

Configuration items can be filtered by clicking on a class name in the header of the overview widget. There is an option All to see all configuration items. The numbers after the class names indicates how many configuration items are in each classes.

To limit the number of displayed configuration items per page:

  1. Click on the gear icon in the top right corner of the overview header.
  2. Select the maximum number of configuration items displayed per page.
  3. Click on the Submit button.

To see the details of a configuration item:

  1. Click on the row of a configuration item.
ITSM Configuration Item Zoom Screen

ITSM Configuration Item Zoom Screen

The Configuration Item Zoom screen has an own menu.

Back
This menu item goes back to the previous screen.
History

This menu item opens a new window to see the history of the configuration item.

ITSM Configuration Item History Screen

ITSM Configuration Item History Screen

Edit

This menu item opens a new window to edit the configuration item.

ITSM Configuration Item Edit Screen

ITSM Configuration Item Edit Screen

Print
This menu item opens a PDF file to show the printer friendly version of the screen. You can save or print this PDF file.
Link

This menu item opens the standard link screen of OTRS. Configuration items can be linked to any other objects like FAQ articles, services, tickets or configuration items. Existing links can also be managed here.

ITSM Configuration Item Link Screen

ITSM Configuration Item Link Screen

Duplicate

This menu item opens a new window to duplicate the configuration item. This screen is the same as the edit screen, but clicking the Save button will create a new configuration item instead of modify the current one.

ITSM Configuration Item Duplicate Screen

ITSM Configuration Item Duplicate Screen

Delete

This menu item opens a modal dialog to confirm the deletion of configuration item.

ITSM Configuration Item Delete Screen

ITSM Configuration Item Delete Screen