Projected Service Availability

Use this screen to filter ITSM changes based on certain criteria. This overview screen is available in the Projected Service Availability menu item of the ITSM Changes menu.

Projected Service Availability Screen

Projected Service Availability Screen

Changes can be filtered by clicking on a state name in the header of the overview widget. The numbers after the state names indicates how many changes are in each states.

See also

See setting ITSMChange::Frontend::AgentITSMChangePSA###Filter::ChangeStates to define the change states that will be used as filters in the overview.

To limit the number of displayed changes per page:

  1. Click on the gear icon in the top right corner of the overview header.
  2. Select the maximum number of changes displayed per page.
  3. Click on the Save button.

To see the details of a change:

  1. Click on the row of a change.
ITSM Change Zoom Screen

ITSM Change Zoom Screen

The displayed attributes can be defined via the system configuration. Not all attributes are displayed by default. The possible attributes are:

ActualEndTime
Date and time at which the change implementation was completed.
ActualStartTime
Date and time at which the change implementation began.
Category
Category or type of change.
ChangeBuilder
Name of the change builder.
ChangeManager
Name of the change manager.
ChangeNumber
System generated change number.
ChangeState
Change status.
ChangeStateSignal
Change status indicator to be shown as traffic light.
ChangeTime
Date and time at which the change was modified.
ChangeTitle
Name of the change.
CreateTime
Date and time at which the change was created.
DynamicField_ChangeFieldName
Dynamic field that is associated to the change.
Impact
Expected effect of the change.
PlannedEndTime
Projected change implementation completion date and time.
PlannedStartTime
Planned change implementation start date and time.
Priority
Priority level of the change.
RequestedTime
Customer’s desired implementation date.
Services
Services affected by the change.
WorkOrderCount
Number of work orders related to the change.

See also

See setting ITSMChange::Frontend::AgentITSMChangePSA###ShowColumns to define the displayed attributes.