PIR

Use this screen to filter work orders based on certain criteria. This overview screen is available in the PIR menu item of the ITSM Changes menu.

Post Implementation Review Screen

Post Implementation Review Screen

Work orders can be filtered by clicking on a state name in the header of the overview widget. The numbers after the state names indicates how many work orders are in each states.

See also

See setting ITSMChange::Frontend::AgentITSMChangePIR###Filter::WorkOrderStates to define the work order states that will be used as filters in the overview.

To limit the number of displayed work orders per page:

  1. Click on the gear icon in the top right corner of the overview header.
  2. Select the maximum number of work orders displayed per page.
  3. Click on the Save button.

To see the details of a work order:

  1. Click on the row of a work order.
Work Order Zoom Screen

Work Order Zoom Screen

The displayed attributes can be defined via the system configuration. Not all attributes are displayed by default. The possible attributes are:

ActualEndTime
Date and time at which the change implementation was completed.
ActualStartTime
Date and time at which the change implementation began.
Category
Category or type of change.
ChangeBuilder
Name of the change builder.
ChangeManager
Name of the change manager.
ChangeNumber
System generated change number.
ChangeState
Change status.
ChangeStateSignal
Change status indicator to be shown as traffic light.
ChangeTime
Date and time at which the change was modified.
ChangeTitle
Name of the change.
CreateTime
Date and time at which the change was created.
DynamicField_WorkOrderFieldName
Dynamic field that is associated to the work order.
Impact
Expected effect of the change.
PlannedEndTime
Projected change implementation completion date and time.
PlannedStartTime
Planned change implementation start date and time.
Priority
Priority level of the change.
RequestedTime
Customer’s desired implementation date.
Services
Services affected by the change.
WorkOrderAgent
Agent assigned to the PIR.
WorkOrderCount
Number of work orders related to the change.
WorkOrderNumber
System generated work order number.
WorkOrderState
Status of the work order.
WorkOrderStateSignal
Work order status indicator to be shown as traffic light.
WorkOrderTitle
Name of the work order.
WorkOrderType
Type of the work order.

See also

See setting ITSMChange::Frontend::AgentITSMChangePIR###ShowColumns to define the displayed attributes.