General Catalog

ITSM Change Management adds some new classes to the General Catalog. The general catalog management screen is available in the General Catalog module of the Administration group.

General Catalog Class List Screen

General Catalog Class List Screen

New Classes

ITSM::ChangeManagement::Category
This class contains the severity of categories used in the Category ↔ Impact ↔ Priority matrix.
ITSM::ChangeManagement::Change::State
This class contains the change states used in the State Machine.
ITSM::ChangeManagement::Impact
This class contains the severity of impacts used in the Category ↔ Impact ↔ Priority matrix.
ITSM::ChangeManagement::Priority
This class contains the priorities used in the Category ↔ Impact ↔ Priority matrix.
ITSM::ChangeManagement::WorkOrder::State
This class contains the work order states used in the State Machine.
ITSM::ChangeManagement::WorkOrder::Type
This class contains the work order types used in ITSM Changes.

Note

The other classes was added by ITSM Core package.