The OTRS website with source code, documentation and news is available at www.otrs.com. Here you can also find information about professional services and OTRS Administrator training seminars from OTRS Group, the creator of OTRS.
Table A.1. Mailing Lists
|Name & URL||Description|
|firstname.lastname@example.org||Low traffic list, in English, for announcements of new OTRS releases and security issues.|
|email@example.com||Medium to high traffic list, in English, where you can find all sorts of relevant questions and support for the product.|
|firstname.lastname@example.org||Medium to high traffic list, in German, where you can find all sorts of relevant questions and support for the product.|
|email@example.com||Medium traffic list, in English, where the OTRS developers discuss various design and implementation issues.|
You can help translate OTRS to your language at Transifex.
To report software defects, please visit http://bugs.otrs.org/ (see figure below). Please take note of the difference between a bug and a configuration issue. Configuration issues are problems that you encounter when setting a system, or general questions regarding the use of OTRS. Bug reports should only be used for issues with the source code of OTRS or other open source OTRS modules itself. For configuration issues, you should either use the commercial support, available from OTRS, or the public mailing lists.