Frontend → Customer → View → TicketZoom

Ticket::Frontend::CustomerTicketZoom###AttributesView

Shows the enabled ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).

This setting can not be deactivated.

Default value:

---
Owner: '0'
Priority: '1'
Queue: '1'
Responsible: '0'
SLA: '0'
Service: '0'
State: '1'
Type: '0'

Ticket::Frontend::CustomerTicketZoom###DynamicField

Dynamic fields shown in the ticket zoom screen of the customer interface.

Default value:

--- {}

Ticket::Frontend::CustomerTicketZoom###FollowUpDynamicField

Dynamic fields options shown in the ticket reply section in the ticket zoom screen of the customer interface.

Default value:

--- {}

Ticket::Frontend::CustomerTicketZoom###HistoryComment

Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.

This setting can not be deactivated.

Default value:

--- ''

Ticket::Frontend::CustomerTicketZoom###HistoryType

Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.

This setting can not be deactivated.

Default value:

--- FollowUp

Ticket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp

Determines the next screen after the follow-up screen of a zoomed ticket in the customer interface.

This setting can not be deactivated.

Default value:

--- CustomerTicketOverview

Ticket::Frontend::CustomerTicketZoom###Priority

Allows customers to change the ticket priority in the customer interface.

This setting can not be deactivated.

Default value:

--- '1'

Ticket::Frontend::CustomerTicketZoom###PriorityDefault

Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.

This setting can not be deactivated.

Default value:

--- 3 normal

Ticket::Frontend::CustomerTicketZoom###SenderType

Defines the default sender type for tickets in the ticket zoom screen of the customer interface.

This setting can not be deactivated.

Default value:

--- customer

Ticket::Frontend::CustomerTicketZoom###State

Allows choosing the next compose state for customer tickets in the customer interface.

This setting can not be deactivated.

Default value:

--- '1'

Ticket::Frontend::CustomerTicketZoom###StateDefault

Defines the default next state for a ticket after customer follow-up in the customer interface.

This setting can not be deactivated.

Default value:

--- open

Ticket::Frontend::CustomerTicketZoom###StateType

Defines the next possible states for customer tickets in the customer interface.

This setting can not be deactivated.

Default value:

---
- open
- closed

Ticket::Frontend::CustomerTicketZoom###ZoomTimeDisplay

Displays the accounted time for an article in the ticket zoom view.

This setting can not be deactivated.

Default value:

--- 0