Frontend → Customer → View → TicketMessage

CustomerPanel::NewTicketQueueSelectionModule

Module for To-selection in new ticket screen in the customer interface.

This setting can not be deactivated.

Default value:

--- Kernel::Output::HTML::CustomerNewTicket::QueueSelectionGeneric

CustomerPanelOwnSelection

Determines which queues will be valid for ticket's recepients in the customer interface.

This setting is not active by default.

Default value:

---
Junk: First Queue
Misc: Second Queue

CustomerPanelSelectionString

Determines the strings that will be shown as recipient (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the recipient.

Default value:

--- <Queue>

CustomerPanelSelectionType

Defines the recipient target of the tickets ("Queue" shows all queues, "SystemAddress" shows only the queues which are assigned to system addresses) in the customer interface.

This setting can not be deactivated.

Default value:

--- Queue

Ticket::Frontend::CustomerTicketMessage###DynamicField

Dynamic fields options shown in the ticket message screen of the customer interface. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###DynamicField.

Default value:

--- {}

Ticket::Frontend::CustomerTicketMessage###HistoryComment

Comment for new history entries in the customer interface.

This setting can not be deactivated.

Default value:

--- ''

Ticket::Frontend::CustomerTicketMessage###HistoryType

Defines the default history type in the customer interface.

This setting can not be deactivated.

Default value:

--- WebRequestCustomer

Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket

Determines the next screen after new customer ticket in the customer interface.

This setting can not be deactivated.

Default value:

--- CustomerTicketOverview

Ticket::Frontend::CustomerTicketMessage###Priority

Allows customers to set the ticket priority in the customer interface.

This setting can not be deactivated.

Default value:

--- '1'

Ticket::Frontend::CustomerTicketMessage###PriorityDefault

Defines the default priority of new customer tickets in the customer interface.

This setting can not be deactivated.

Default value:

--- 3 normal

Ticket::Frontend::CustomerTicketMessage###Queue

Allows customers to set the ticket queue in the customer interface. If this is set to 'No', QueueDefault should be configured.

This setting can not be deactivated.

Default value:

--- '1'

Ticket::Frontend::CustomerTicketMessage###QueueDefault

Defines the default queue for new customer tickets in the customer interface.

This setting is not active by default.

Default value:

--- Postmaster

Ticket::Frontend::CustomerTicketMessage###SLA

Allows customers to set the ticket SLA in the customer interface.

This setting can not be deactivated.

Default value:

--- '1'

Ticket::Frontend::CustomerTicketMessage###SLAMandatory

Sets if SLA must be selected by the customer.

Default value:

--- 0

Ticket::Frontend::CustomerTicketMessage###SenderType

Sender type for new tickets from the customer inteface.

This setting can not be deactivated.

Default value:

--- customer

Ticket::Frontend::CustomerTicketMessage###Service

Allows customers to set the ticket service in the customer interface.

This setting can not be deactivated.

Default value:

--- '1'

Ticket::Frontend::CustomerTicketMessage###ServiceMandatory

Sets if service must be selected by the customer.

Default value:

--- 0

Ticket::Frontend::CustomerTicketMessage###StateDefault

Defines the default state of new customer tickets in the customer interface.

This setting can not be deactivated.

Default value:

--- new

Ticket::Frontend::CustomerTicketMessage###TicketType

Allows customers to set the ticket type in the customer interface. If this is set to 'No', TicketTypeDefault should be configured.

This setting can not be deactivated.

Default value:

--- '1'

Ticket::Frontend::CustomerTicketMessage###TicketTypeDefault

Defines the default ticket type for new customer tickets in the customer interface.

This setting is not active by default.

Default value:

--- Unclassified