Frontend → Base

AttachmentDownloadType

Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).

This setting can not be deactivated.

Default value:

--- attachment

DefaultLanguage

Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).

This setting can not be deactivated.

Default value:

--- en

DefaultTheme

Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at http://otrs.github.io/doc/.

This setting can not be deactivated.

Default value:

--- Standard

DefaultTheme::HostBased

It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.

This setting is not active by default.

Default value:

---
host1\.example\.com: SomeTheme1
host2\.example\.com: SomeTheme2

DefaultUsedLanguages

Defines all the languages that are available to the application. Specify only English names of languages here.

This setting can not be deactivated.

Default value:

---
ar_SA: Arabic (Saudi Arabia)
bg: Bulgarian
ca: Catalan
cs: Czech
da: Danish
de: German
el: Greek
en: English (United States)
en_CA: English (Canada)
en_GB: English (United Kingdom)
es: Spanish
es_CO: Spanish (Colombia)
es_MX: Spanish (Mexico)
et: Estonian
fa: Persian
fi: Finnish
fr: French
fr_CA: French (Canada)
gl: Galician
he: Hebrew
hi: Hindi
hr: Croatian
hu: Hungarian
id: Indonesian
it: Italian
ja: Japanese
lt: Lithuanian
lv: Latvian
ms: Malay
nb_NO: Norwegian
nl: Dutch
pl: Polish
pt: Portuguese
pt_BR: Portuguese (Brasil)
ru: Russian
sk_SK: Slovak
sl: Slovenian
sr_Cyrl: Serbian Cyrillic
sr_Latn: Serbian Latin
sv: Swedish
sw: Swahili
th_TH: Thai
tr: Turkish
uk: Ukrainian
vi_VN: Vietnam
zh_CN: Chinese (Simplified)
zh_TW: Chinese (Traditional)

DefaultUsedLanguagesNative

Defines all the languages that are available to the application. Specify only native names of languages here.

This setting can not be deactivated.

Default value:

---
ar_SA: العَرَبِية‎
bg: Български
ca: Català
cs: Česky
da: Dansk
de: Deutsch
el: Ελληνικά
en: English (United States)
en_CA: English (Canada)
en_GB: English (United Kingdom)
es: Español
es_CO: Español (Colombia)
es_MX: Español (México)
et: Eesti
fa: فارسى
fi: Suomi
fr: Français
fr_CA: Français (Canada)
gl: Galego
he: עברית
hi: हिन्दी
hr: Hrvatski
hu: Magyar
id: Bahasa Indonesia
it: Italiano
ja: 日本語
lt: Lietuvių kalba
lv: Latvijas
ms: Melayu
nb_NO: Norsk bokmål
nl: Nederlandse
pl: Polski
pt: Português
pt_BR: Português Brasileiro
ru: Русский
sk_SK: Slovenčina
sl: Slovenščina
sr_Cyrl: Српски
sr_Latn: Srpski
sv: Svenska
sw: Kiswahili
th_TH: ภาษาไทย
tr: Türkçe
uk: Українська
vi_VN: ViɆt Nam
zh_CN: 简体中文
zh_TW: 正體中文

DefaultViewLines

Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).

This setting can not be deactivated.

Default value:

--- '6000'

DefaultViewNewLine

Automated line break in text messages after x number of chars.

This setting can not be deactivated.

Default value:

--- '90'

DisableContentSecurityPolicy

Disable HTTP header "Content-Security-Policy" to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

Default value:

--- 0

DisableIFrameOriginRestricted

Disable HTTP header "X-Frame-Options: SAMEORIGIN" to allow OTRS to be included as an IFrame in other websites. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

Default value:

--- 0

FirstnameLastnameOrder

Specifies the order in which the firstname and the lastname of agents will be displayed.

This setting can not be deactivated.

Default value:

--- 0

Frontend::AjaxDebug

Delivers extended debugging information in the frontend in case any AJAX errors occur, if enabled.

This setting can not be deactivated.

Default value:

--- 0

Frontend::CSSPath

Defines the URL CSS path.

This setting can not be deactivated.

Default value:

--- <OTRS_CONFIG_Frontend::WebPath>css/

Frontend::DebugMode

Enables or disables the debug mode over frontend interface.

Default value:

--- 0

Frontend::ImagePath

Defines the URL image path of icons for navigation.

This setting can not be deactivated.

Default value:

--- <OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/

Frontend::JavaScriptPath

Defines the URL java script path.

This setting can not be deactivated.

Default value:

--- <OTRS_CONFIG_Frontend::WebPath>js/

Frontend::MenuDragDropEnabled

Turns on drag and drop for the main navigation.

This setting can not be deactivated.

Default value:

--- '1'

Frontend::RichText

Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.

This setting can not be deactivated.

Default value:

--- '1'

Frontend::RichText::DefaultCSS

Defines the default CSS used in rich text editors.

This setting can not be deactivated.

Default value:

--- 'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;'

Frontend::RichText::EnhancedMode

Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.).

This setting can not be deactivated.

Default value:

--- 0

Frontend::RichText::EnhancedMode::Customer

Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.) in customer interface.

This setting can not be deactivated.

Default value:

--- 0

Frontend::RichTextHeight

Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).

This setting can not be deactivated.

Default value:

--- '320'

Frontend::RichTextPath

Defines the URL rich text editor path.

This setting can not be deactivated.

Default value:

--- <OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-4.7.0/

Frontend::RichTextWidth

Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).

This setting can not be deactivated.

Default value:

--- '620'

Frontend::TemplateCache

Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons!

This setting can not be deactivated.

Default value:

--- '1'

Frontend::Themes

Activates the available themes on the system. Value 1 means active, 0 means inactive.

Default value:

---
Lite: '0'
Standard: '1'

Frontend::WebPath

Defines the URL base path of icons, CSS and Java Script.

This setting can not be deactivated.

Default value:

--- /otrs-web/

HTTPSForceRedirect

Whether to force redirect all requests from http to https protocol. Please check that your web server is configured correctly for https protocol before enable this option.

This setting can not be deactivated.

Default value:

--- 0

HttpType

Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.

This setting can not be deactivated.

Default value:

--- http

OutOfOfficeMessageTemplate

Defines out of office message template. Two string parameters (%s) available: end date and number of days left.

Default value:

--- '*** out of office until %s (%s d left) ***'

ScriptAlias

Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.

This setting can not be deactivated.

Default value:

--- otrs/

WebMaxFileUpload

Defines the maximal size (in bytes) for file uploads via the browser. Warning: Setting this option to a value which is too low could cause many masks in your OTRS instance to stop working (probably any mask which takes input from the user).

This setting can not be deactivated.

Default value:

--- '24000000'

WebUploadCacheModule

Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.

This setting can not be deactivated.

Default value:

--- Kernel::System::Web::UploadCache::DB