Frontend → Agent → View → TicketZoom

Ticket::Frontend::AgentTicketZoom###DynamicField

Dynamic fields shown in the sidebar of the ticket zoom screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketZoom###ProcessDisplay

Display settings to override defaults for Process Tickets.

This setting can not be deactivated.

Default value:

---
NavBarName: Processes
WidgetTitle: Process Information

Ticket::Frontend::AgentTicketZoom###ProcessWidgetDynamicField

Dynamic fields shown in the process widget in ticket zoom screen of the agent interface.

This setting can not be deactivated.

Default value:

--- {}

Ticket::Frontend::AgentTicketZoom###ProcessWidgetDynamicFieldGroups

Dynamic fields groups for process widget. The key is the name of the group, the value contains the fields to be shown. Example: 'Key => My Group', 'Content: Name_X, NameY'.

This setting can not be deactivated.

Default value:

--- {}

Ticket::Frontend::AgentTicketZoom###Widgets###0100-TicketInformation

AgentTicketZoom widget that displays ticket data in the side bar.

Default value:

---
Location: Sidebar
Module: Kernel::Output::HTML::TicketZoom::TicketInformation

Ticket::Frontend::AgentTicketZoom###Widgets###0200-CustomerInformation

AgentTicketZoom widget that displays customer information for the ticket in the side bar.

Default value:

---
Async: '1'
Location: Sidebar
Module: Kernel::Output::HTML::TicketZoom::CustomerInformation

Ticket::Frontend::AgentTicketZoom###Widgets###0300-LinkTable

AgentTicketZoom widget that displays a table of objects linked to the ticket.

Default value:

---
Module: Kernel::Output::HTML::TicketZoom::LinkTable

Ticket::Frontend::ArticleAttachmentModule###1-Download

Shows a link to download article attachments in the zoom view of the article in the agent interface.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleAttachment::Download

Ticket::Frontend::ArticleAttachmentModule###2-HTML-Viewer

Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleAttachment::HTMLViewer

Ticket::Frontend::ArticlePreViewModule###1-PGP

Agent interface article notification module to check PGP.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleCheck::PGP

Ticket::Frontend::ArticlePreViewModule###2-SMIME

Agent interface article notification module to check S/MIME.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleCheck::SMIME

Ticket::Frontend::ArticleViewModule###1-PGP

Agent interface article notification module to check PGP.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleCheck::PGP

Ticket::Frontend::ArticleViewModule###1-SMIME

Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleCheck::SMIME

Ticket::Frontend::HTMLArticleHeightDefault

Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.

This setting can not be deactivated.

Default value:

--- '100'

Ticket::Frontend::HTMLArticleHeightMax

Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.

This setting can not be deactivated.

Default value:

--- '2500'

Ticket::Frontend::MaxArticlesPerPage

The maximal number of articles shown on a single page in AgentTicketZoom.

This setting can not be deactivated.

Default value:

--- '1000'

Ticket::Frontend::MaxArticlesZoomExpand

The maximal number of articles expanded on a single page in AgentTicketZoom.

This setting can not be deactivated.

Default value:

--- '400'

Ticket::Frontend::PlainView

Shows a link to see a zoomed email ticket in plain text.

This setting can not be deactivated.

Default value:

--- 0

Ticket::Frontend::TicketArticleFilter

Activates the article filter in the zoom view to specify which articles should be shown.

This setting can not be deactivated.

Default value:

--- 0

Ticket::Frontend::ZoomCollectMeta

Whether or not to collect meta information from articles using filters configured in Ticket::Frontend::ZoomCollectMetaFilters.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- 0

Ticket::Frontend::ZoomCollectMetaFilters###CVE-Google

Defines a filter to collect CVE numbers from article texts in AgentTicketZoom. The results will be displayed in a meta box next to the article. Fill in URLPreview if you would like to see a preview when moving your mouse cursor above the link element. This could be the same URL as in URL, but also an alternate one. Please note that some websites deny being displayed within an iframe (e.g. Google) and thus won't work with the preview mode.

This setting is not active by default.

Default value:

---
Meta:
  Name: CVE Google Search
  Target: _blank
  URL: http://google.com/search?q=<MATCH1>-<MATCH2>-<MATCH3>
  URLPreview: ''
RegExp:
- (CVE|CAN)\-(\d{3,4})\-(\d{2,})

Ticket::Frontend::ZoomCollectMetaFilters###CVE-Mitre

Defines a filter to collect CVE numbers from article texts in AgentTicketZoom. The results will be displayed in a meta box next to the article. Fill in URLPreview if you would like to see a preview when moving your mouse cursor above the link element. This could be the same URL as in URL, but also an alternate one. Please note that some websites deny being displayed within an iframe (e.g. Google) and thus won't work with the preview mode.

This setting is not active by default.

Default value:

---
Meta:
  Name: CVE Mitre
  Target: _blank
  URL: http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3>
  URLPreview: http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3>
RegExp:
- (CVE|CAN)\-(\d{3,4})\-(\d{2,})

Ticket::Frontend::ZoomCustomerTickets

Displays the number of all tickets with the same CustomerID as current ticket in the ticket zoom view.

Default value:

--- 0

Ticket::Frontend::ZoomExpand

Shows all the articles of the ticket (expanded) in the zoom view.

This setting can not be deactivated.

Default value:

--- 0

Ticket::Frontend::ZoomExpandSort

Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.

This setting can not be deactivated.

Default value:

--- reverse

Ticket::Frontend::ZoomRichTextForce

Show article as rich text even if rich text writing is disabled.

This setting can not be deactivated.

Default value:

--- '1'

Ticket::ZoomAttachmentDisplayCount

Shows a count of attachments in the ticket zoom, if the article has attachments.

This setting can not be deactivated.

Default value:

--- '20'

Ticket::ZoomTimeDisplay

Displays the accounted time for an article in the ticket zoom view.

This setting can not be deactivated.

Default value:

--- 0