Frontend → Agent → View → TicketProcess

Ticket::Frontend::AgentTicketProcess###SplitLinkType

Sets the default link type of split tickets in the agent interface.

Default value:

---
Direction: Target
LinkType: ParentChild

Ticket::Frontend::AgentTicketProcess###StateType

Determines the next possible ticket states, for process tickets in the agent interface.

This setting can not be deactivated.

Default value:

---
- new
- open
- pending auto
- pending reminder
- closed

Ticket::Frontend::AgentTicketProcess::CustomerIDReadOnly

Controls if CustomerID is read-only in the agent interface.

This setting can not be deactivated.

Default value:

--- '1'

Ticket::Frontend::CustomerTicketProcess###StateType

Determines the next possible ticket states, for process tickets in the customer interface.

This setting can not be deactivated.

Default value:

---
- new
- open