Frontend → Agent → ToolBar

Frontend::ToolBarModule###110-Ticket::AgentTicketQueue

Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

This setting is not active by default.

Default value:

---
AccessKey: q
Action: AgentTicketQueue
CssClass: QueueView
Icon: fa fa-folder
Link: Action=AgentTicketQueue
Module: Kernel::Output::HTML::ToolBar::Link
Name: Queue view
Priority: '1010010'

Frontend::ToolBarModule###120-Ticket::AgentTicketStatus

Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

This setting is not active by default.

Default value:

---
AccessKey: ''
Action: AgentTicketStatusView
CssClass: StatusView
Icon: fa fa-list-ol
Link: Action=AgentTicketStatusView
Module: Kernel::Output::HTML::ToolBar::Link
Name: Status view
Priority: '1010020'

Frontend::ToolBarModule###130-Ticket::AgentTicketEscalation

Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

This setting is not active by default.

Default value:

---
AccessKey: w
Action: AgentTicketEscalationView
CssClass: EscalationView
Icon: fa fa-exclamation
Link: Action=AgentTicketEscalationView
Module: Kernel::Output::HTML::ToolBar::Link
Name: Escalation view
Priority: '1010030'

Frontend::ToolBarModule###140-Ticket::AgentTicketPhone

Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

This setting is not active by default.

Default value:

---
AccessKey: ''
Action: AgentTicketPhone
CssClass: PhoneTicket
Icon: fa fa-phone
Link: Action=AgentTicketPhone
Module: Kernel::Output::HTML::ToolBar::Link
Name: New phone ticket
Priority: '1020010'

Frontend::ToolBarModule###150-Ticket::AgentTicketEmail

Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

This setting is not active by default.

Default value:

---
AccessKey: ''
Action: AgentTicketEmail
CssClass: EmailTicket
Icon: fa fa-envelope
Link: Action=AgentTicketEmail
Module: Kernel::Output::HTML::ToolBar::Link
Name: New email ticket
Priority: '1020020'

Frontend::ToolBarModule###160-Ticket::AgentTicketProcess

Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

This setting is not active by default.

Default value:

---
AccessKey: ''
Action: AgentTicketProcess
CssClass: ProcessTicket
Icon: fa fa-th-large
Link: Action=AgentTicketProcess
Module: Kernel::Output::HTML::ToolBar::Link
Name: New process ticket
Priority: '1020030'

Frontend::ToolBarModule###170-Ticket::TicketResponsible

Agent interface notification module to see the number of tickets an agent is responsible for. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

Default value:

---
AccessKey: r
AccessKeyNew: ''
AccessKeyReached: ''
CssClass: Responsible
CssClassNew: Responsible New
CssClassReached: Responsible Reached
Icon: fa fa-user
IconNew: fa fa-user
IconReached: fa fa-user
Module: Kernel::Output::HTML::ToolBar::TicketResponsible
Priority: '1030010'

Frontend::ToolBarModule###180-Ticket::TicketWatcher

Agent interface notification module to see the number of watched tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

Default value:

---
AccessKey: ''
AccessKeyNew: ''
AccessKeyReached: ''
CssClass: Watcher
CssClassNew: Watcher New
CssClassReached: Watcher Reached
Icon: fa fa-eye
IconNew: fa fa-eye
IconReached: fa fa-eye
Module: Kernel::Output::HTML::ToolBar::TicketWatcher
Priority: '1030020'

Frontend::ToolBarModule###190-Ticket::TicketLocked

Agent interface notification module to see the number of locked tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

Default value:

---
AccessKey: k
AccessKeyNew: ''
AccessKeyReached: ''
CssClass: Locked
CssClassNew: Locked New
CssClassReached: Locked Reached
Icon: fa fa-lock
IconNew: fa fa-lock
IconReached: fa fa-lock
Module: Kernel::Output::HTML::ToolBar::TicketLocked
Priority: '1030030'

Frontend::ToolBarModule###200-Ticket::AgentTicketService

Agent interface notification module to see the number of tickets in My Services. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

This setting is not active by default.

Default value:

---
CssClass: ServiceView
Icon: fa fa-wrench
Module: Kernel::Output::HTML::ToolBar::TicketService
Priority: '1030035'

Frontend::ToolBarModule###210-Ticket::TicketSearchProfile

Agent interface module to access search profiles via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

This setting is not active by default.

Default value:

---
Block: ToolBarSearchProfile
Description: Search template
MaxWidth: '40'
Module: Kernel::Output::HTML::ToolBar::TicketSearchProfile
Name: Search template
Priority: '1990010'

Frontend::ToolBarModule###220-Ticket::TicketSearchFulltext

Agent interface module to access fulltext search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

This setting is not active by default.

Default value:

---
Block: ToolBarSearchFulltext
Description: Fulltext search
Module: Kernel::Output::HTML::ToolBar::Generic
Name: Fulltext
Priority: '1990020'
Size: '10'

Frontend::ToolBarModule###230-CICSearchCustomerID

Agent interface module to access CIC search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

This setting is not active by default.

Default value:

---
Block: ToolBarCICSearchCustomerID
Description: CustomerID search
Module: Kernel::Output::HTML::ToolBar::Generic
Name: CustomerID
Priority: '1990030'
Size: '10'

Frontend::ToolBarModule###240-CICSearchCustomerUser

Agent interface module to access CIC search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

This setting is not active by default.

Default value:

---
Block: ToolBarCICSearchCustomerUser
Description: Customer user search
Module: Kernel::Output::HTML::ToolBar::Generic
Name: Customer User
Priority: '1990040'
Size: '10'