Frontend → Agent → FrontendNotification

Frontend::NotifyModule###1000-CloudServicesDisabled

Defines the module to display a notification if cloud services are disabled.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::AgentCloudServicesDisabled

Frontend::NotifyModule###1100-OTRSBusiness

Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::AgentOTRSBusiness

Frontend::NotifyModule###2000-UID-Check

Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::UIDCheck

Frontend::NotifyModule###2500-AgentSessionLimit

Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::AgentSessionLimit

Frontend::NotifyModule###3000-ShowAgentOnline

Defines the module that shows all the currently logged in agents in the agent interface.

This setting is not active by default.

Default value:

---
Module: Kernel::Output::HTML::Notification::AgentOnline
ShowEmail: '1'

Frontend::NotifyModule###4000-ShowCustomerOnline

Defines the module that shows all the currently logged in customers in the agent interface.

This setting is not active by default.

Default value:

---
Module: Kernel::Output::HTML::Notification::CustomerOnline
ShowEmail: '1'

Frontend::NotifyModule###5000-SystemConfigurationIsDirty-Check

Defines the module to display a notification in the agent interface, if there are modified sysconfig settings that are not deployed yet.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::SystemConfigurationIsDirtyCheck

Frontend::NotifyModule###5000-Ticket::TicketEscalation

Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).

This setting is not active by default.

Default value:

---
CacheTime: '40'
EscalationInMinutes: '120'
Module: Kernel::Output::HTML::Notification::AgentTicketEscalation
ShownMax: '25'

Frontend::NotifyModule###5200-SystemConfigurationInvalid-Check

Defines the module to display a notification in the agent interface, if there are invalid sysconfig settings deployed.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::SystemConfigurationInvalidCheck

Frontend::NotifyModule###5500-OutofOffice-Check

Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::OutofOfficeCheck

Frontend::NotifyModule###6000-SystemMaintenance-Check

Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::SystemMaintenanceCheck

Frontend::NotifyModule###6050-SystemConfiguration-OutOfSync-Check

Defines the module to display a notification in the agent interface if the system configuration is out of sync.

This setting can not be deactivated.

Default value:

---
AllowedDelayMinutes: '5'
Module: Kernel::Output::HTML::Notification::SystemConfigurationOutOfSyncCheck

Frontend::NotifyModule###7000-AgentTimeZone-Check

Defines the module to display a notification in the agent interface, if the agent has not yet selected a time zone.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::AgentTimeZoneCheck

Frontend::NotifyModule###8000-Daemon-Check

Defines the module to display a notification in the agent interface if the OTRS Daemon is not running.

Default value:

---
Module: Kernel::Output::HTML::Notification::DaemonCheck

Frontend::NotifyModule###9000-Generic

Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.

This setting is not active by default.

Default value:

---
File: <OTRS_CONFIG_Home>/var/notify.txt
Link: http://www.otrs.com
Module: Kernel::Output::HTML::Notification::Generic
Priority: Warning
Text: The OTRS Website