Appendix B. Configuration Options Reference

Table of Contents

CloudService
CloudService → Admin → ModuleRegistration
Core
Core → AppointmentCalendar
Core → AppointmentCalendar → Plugin
Core → AppointmentCalendar → TicketAppointments
Core → Auth → Agent → TwoFactor
Core → Auth → Customer
Core → Auth → Customer → TwoFactor
Core → Autoload
Core → Cache
Core → CommunicationChannel
Core → CommunicationChannel → MIMEBase
Core → CommunicationLog
Core → Crypt → PGP
Core → Crypt → SMIME
Core → DB → Mirror
Core → Draft
Core → DynamicFields → DriverRegistration
Core → DynamicFields → ObjectTypeRegistration
Core → Email
Core → Email → PostMaster
Core → Event → AppointmentCalendar
Core → Event → CustomerCompany
Core → Event → CustomerUser
Core → Event → DynamicField
Core → Event → Package
Core → Event → Queue
Core → Event → Ticket
Core → LinkObject
Core → Log
Core → MailQueue
Core → PDF
Core → Package
Core → PerformanceLog
Core → Permission
Core → ProcessManagement
Core → Queue
Core → ReferenceData
Core → SLA
Core → SOAP
Core → Service
Core → Session
Core → Stats
Core → SupportDataCollector
Core → SystemMaintenance
Core → Ticket
Core → Ticket → ACL
Core → Ticket → DynamicFieldDefault
Core → Ticket → FulltextSearch
Core → Ticket → Permission
Core → Time
Core → Time → Calendar1
Core → Time → Calendar2
Core → Time → Calendar3
Core → Time → Calendar4
Core → Time → Calendar5
Core → Time → Calendar6
Core → Time → Calendar7
Core → Time → Calendar8
Core → Time → Calendar9
Core → WebUserAgent
Daemon
Daemon → Log
Daemon → ModuleRegistration
Daemon → SchedulerCronTaskManager → Task
Daemon → SchedulerGenericAgentTaskManager
Daemon → SchedulerGenericInterfaceTaskManager
Daemon → SchedulerTaskWorker
Frontend → Admin
Frontend → Admin → ModuleRegistration
Frontend → Admin → ModuleRegistration → AdminOverview
Frontend → Admin → ModuleRegistration → Loader
Frontend → Admin → ModuleRegistration → MainMenu
Frontend → Admin → ModuleRegistration → MainMenu → Search
Frontend → Admin → View → CustomerCompany
Frontend → Admin → View → CustomerUser
Frontend → Admin → View → NotificationEvent
Frontend → Admin → View → SelectBox
Frontend → Admin → View → SysConfig
Frontend → Agent
Frontend → Agent → ArticleComposeModule
Frontend → Agent → FrontendNotification
Frontend → Agent → LinkObject
Frontend → Agent → MIMEViewer
Frontend → Agent → ModuleRegistration
Frontend → Agent → ModuleRegistration → Loader
Frontend → Agent → ModuleRegistration → MainMenu
Frontend → Agent → ModuleRegistration → MainMenu → Search
Frontend → Agent → TicketOverview
Frontend → Agent → TicketOverview → MenuModule
Frontend → Agent → ToolBar
Frontend → Agent → View → CustomerInformationCenter
Frontend → Agent → View → CustomerUserAddressBook
Frontend → Agent → View → CustomerUserInformationCenter
Frontend → Agent → View → CustomerUserSearch
Frontend → Agent → View → Dashboard
Frontend → Agent → View → Dashboard → EventsTicketCalendar
Frontend → Agent → View → Dashboard → TicketFilters
Frontend → Agent → View → LinkObject
Frontend → Agent → View → Preferences
Frontend → Agent → View → Stats
Frontend → Agent → View → TicketBounce
Frontend → Agent → View → TicketBulk
Frontend → Agent → View → TicketClose
Frontend → Agent → View → TicketCompose
Frontend → Agent → View → TicketCustomer
Frontend → Agent → View → TicketEmailNew
Frontend → Agent → View → TicketEmailOutbound
Frontend → Agent → View → TicketEmailResend
Frontend → Agent → View → TicketEscalation
Frontend → Agent → View → TicketForward
Frontend → Agent → View → TicketFreeText
Frontend → Agent → View → TicketHistory
Frontend → Agent → View → TicketLocked
Frontend → Agent → View → TicketMerge
Frontend → Agent → View → TicketMove
Frontend → Agent → View → TicketNote
Frontend → Agent → View → TicketOwner
Frontend → Agent → View → TicketPending
Frontend → Agent → View → TicketPhoneInbound
Frontend → Agent → View → TicketPhoneNew
Frontend → Agent → View → TicketPhoneOutbound
Frontend → Agent → View → TicketPrint
Frontend → Agent → View → TicketPriority
Frontend → Agent → View → TicketProcess
Frontend → Agent → View → TicketQueue
Frontend → Agent → View → TicketResponsible
Frontend → Agent → View → TicketSearch
Frontend → Agent → View → TicketService
Frontend → Agent → View → TicketStatus
Frontend → Agent → View → TicketWatch
Frontend → Agent → View → TicketZoom
Frontend → Agent → View → TicketZoom → ArticleAction
Frontend → Agent → View → TicketZoom → MenuModule
Frontend → Base
Frontend → Base → Loader
Frontend → Base → NavBarModule
Frontend → Base → OutputFilter
Frontend → Customer
Frontend → Customer → FrontendNotification
Frontend → Customer → ModuleRegistration
Frontend → Customer → ModuleRegistration → Loader
Frontend → Customer → ModuleRegistration → MainMenu
Frontend → Customer → View → Preferences
Frontend → Customer → View → TicketMessage
Frontend → Customer → View → TicketOverview
Frontend → Customer → View → TicketPrint
Frontend → Customer → View → TicketProcess
Frontend → Customer → View → TicketSearch
Frontend → Customer → View → TicketZoom
Frontend → Public
Frontend → Public → ModuleRegistration
GenericInterface
GenericInterface → ErrorHandling → ModuleRegistration
GenericInterface → Invoker → ModuleRegistration
GenericInterface → Mapping → ModuleRegistration
GenericInterface → Operation
GenericInterface → Operation → ModuleRegistration
GenericInterface → Operation → TicketCreate
GenericInterface → Operation → TicketSearch
GenericInterface → Operation → TicketUpdate
GenericInterface → Transport → ModuleRegistration

CloudService

CloudServices::Disabled

Defines if the communication between this system and OTRS Group servers that provide cloud services is possible. If set to 'Disable cloud services', some functionality will be lost such as system registration, support data sending, upgrading to and use of OTRS Business Solution™, OTRS Verify™, OTRS News and product News dashboard widgets, among others.

This setting is not active by default.

Default value:

--- 0