Customers

Use this screen to add customer companies to the system. A fresh OTRS installation contains no customers by default. The customer management screen is available in the Customers module of the Users, Groups & Roles group.

Customer Management Screen

Customer Management Screen

Manage Customers

Note

Adding or editing a customer is possible only by using database backend. Using external directory services like LDAP will disable the customer management functionality.

To add a customer:

  1. Click on the Add Customer button in the left sidebar.
  2. Fill in the required fields.
  3. Click on the Save button.
Add Customer Screen

Add Customer Screen

Warning

Customers can not be deleted from the system. They can only be deactivated by setting the Validity option to invalid or invalid-temporarily.

To edit a customer:

  1. Click on a customer in the list of customers.
  2. Modify the fields.
  3. Click on the Save or Save and finish button.
Edit Customer Screen

Edit Customer Screen

To find a customer:

  1. Enter a search term to the search box in the left sidebar.
  2. Click on the magnifying glass icon in the right part of the field or hit an Enter.

Note

If several customers are added to the system, use the search box to find a particular agent. Only the first 1000 customers are listed by default.

Customer Settings

The following settings are available when adding or editing this resource. The fields marked with an asterisk are mandatory.

Customer ID *
The internal name of the customer. Should contain only letters, numbers and some special characters.
Customer *
The name of this resource. Any type of characters can be entered to this field including uppercase letters and spaces. The name will be displayed in the overview table.
Street
The street name of the customer.
Zip
The zip code of the customer.
City
The headquarter city of the customer.
Country
The country of the customer. Choose a country from the list.
URL
The web page or other URL of the customer.
Comment
Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity, because the comment will be also displayed in the overview table.
Validity *
Set the validity of this resource. Each resource can be used in OTRS only, if this field is set to valid. Setting this field to invalid or invalid-temporarily will disable the use of the resource.