S/MIME Certificates

Faculty and staff have key roles safeguarding critical information by implementing information security policies, standards, and controls. Safe email communication is a vital part of protecting this communication.

OTRS empowers you to encrypt communications where needed by means of S/MIME Certificates or PGP Keys

Note

Setup of services and software required for encryption are not covered here because of independence to this software.

Use this screen to add S/MIME certificates to the system. The S/MIME management screen is available in the S/MIME Certificates module of the Communication & Notifications group.

S/MIME Management Screen

S/MIME Management Screen

Manage S/MIME Certificates

Note

To be able to use S/MIME certificates in OTRS, you have to activate its setting first.

Enable S/MIME Support

Enable S/MIME Support

To add an S/MIME certificate:

  1. Click on the Add Certificate button in the left sidebar.
  2. Click on Browse… button to open the file dialog.
  3. Select an S/MIME certificate from the file system.
  4. Click on the Add button.
Add S/MIME Certificate Screen

Add S/MIME Certificate Screen

Note

Only non binary keys contain ASCII (Base64) armored data prefixed with a “—– BEGIN …” line can be uploaded which are most commonly key.pem or root.crt. Conversion of other formats like cert.p7b must be done using openssl.

To add a private key:

  1. Click on the Add Private Key button in the left sidebar.
  2. Click on Browse… button to open the file dialog.
  3. Select a private key from the file system.
  4. Click on the Submit button.
Add S/MIME Private Key Screen

Add S/MIME Private Key Screen

To delete an S/MIME certificate:

  1. Click on the trash icon in the list of S/MIME certificates.
  2. Click on the Confirm button.
Delete S/MIME Certificate Screen

Delete S/MIME Certificate Screen

Note

If several S/MIME certificates are added to the system, use the filter box to find a particular S/MIME certificate by just typing the name to filter.

S/MIME Configuration Options

Core → Crypt → SMIME