/api/customer

get

Get related data of the currently logged in customer user.

post

Save personal preferences of the currently logged in customer user.

post

Request password recovery for a customer account.

post

Register a new customer user account.

post

Reset password for a customer account.

get

Checks if authentication token is valid.

post

Authenticate against the OTRS API (either with form or SSO data), creates an access token.

post

Logout from the OTRS API, delete the token.

get

Get personal notifications.

post

Set personal notifications as read.

post

Create a new ticket.

get

Get ticket count.

get

Returns the information about a ticket giving its ID.

get

Get a list of tickets.

get

Returns the information about a ticket giving its number.

post

Saves a process management ticket.

get

Returns the information about a process ticket.

post

Creates the new article for the given ticket

get

Returns the information about an article.

get

Returns the attachment content for the given ticket-article.

head

Returns the attachment content for the given ticket-article.

get

Returns the attachment content for the given ticket-article.

head

Returns the attachment content for the given ticket-article.

get

Get article body related to TicketID and ArticleID.

post

Sets article flag

post

Saves a process management ticket.

delete

Delete a file upload from a FormID in the WebUploadCache.

get

Get a file upload from a FormID in the WebUploadCache.

post

Add a file upload to a FormID in the WebUploadCache.

/api/frontend

get

Returns a list of chat messages.

get

Get external interface configuration settings.

get

Get custom page content.

get

Get custom page inline image.

post

Get password recovery form schema.

post

Get registration form schema.

post

Get login form schema.

post

Get the personal preferences for the user.

post

Get ticket create form schema.

post

Get process ticket form schema.

post

Get process ticket form schema.

post

Get new ticket article form schema.

post

Get process ticket form schema.

get

Get home page configuration.

get

Returns home page image.

get

Returns favorites icon.

get

Returns layout image.

get

Get the navigation config for unauthenticated users or based on customer user permissions.

get

Returns the available personal preferences categories.

post

Returns a list of available items for specified category.

post

Returns a list of available service catalogue categories for a specific language.

get

Returns data for specific service catalogue item.

post

Increases usage counter of a service.

post

Returns a list of available items for specified category.

get

Returns the configuration settings for the ticket create screen.

get

Returns the configuration settings for the ticket detail view.

get

Get Ticket List configuration.

/api/public

get

Fetch calendar data

post

Accepts a chat request.

get

Get a list of available chat channels.

post

Closes an active chat.

get

Returns the configuration settings for the chat feature.

get

Get chat conversation history.

post

Creates a chat request.

post

Sends an email with the chat history.

post

Sends a new chat message.

get

Get video chat config.

get

Receive video chat signal.

post

Send video chat signal.

post

Accepts a chat request.

get

Get a list of available chat channels.

post

Closes an active chat.

get

Get chat conversation history.

post

Creates a chat request.

post

Sends an email with the chat history.

post

Sends a new chat message.

get

Get video chat config.

get

Receive video chat signal.

post

Send video chat signal.

post

Returns the document search result for the given search query and additional filters.

post

Returns a simple document search result for the given search query.

get

Returns a list of articles for the given category id.

get

Returns a list of articles for the given category id.

post

Returns the related knowledgebase articles.

get

Returns the requested knowledgebase article.

get

Returns the attachment content for the given knowledge-base article.

head

Returns the attachment content for the given knowledge-base article.

get

Returns the attachment content for the given knowledge-base article.

head

Returns the attachment content for the given knowledge-base article.

get

Returns the related knowledgebase articles.

get

Checks if the voting buttons should be shown.

post

Checks if the voting buttons should be shown and also sending the vote for a knowledgebase article.

get

Returns a list of subcategories for the given category id.

get

Returns a list of subcategories for the given category id.

get

Fetch package repository data