OTRS 7.0 API Reference Perl

Description manuals and libraries
OTRS 7.0 API Reference Perl > Perl Modules > Kernel::System::ProcessManagement::Modules::TicketCustomerSet

NAME

Kernel::System::ProcessManagement::Modules::TicketCustomerSet - A module to set a new ticket customer

DESCRIPTION

All TicketCustomerSet functions.

PUBLIC INTERFACE

new()

Don't use the constructor directly, use the ObjectManager instead:

    my $TicketCustomerSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::Modules::TicketCustomerSet');

Run()

    Run Data

    my $TicketCustomerSetResult = $TicketCustomerSetActionObject->Run(
        UserID                   => 123,
        Ticket                   => \%Ticket,   # required
        ProcessEntityID          => 'P123',
        ActivityEntityID         => 'A123',
        SequenceFlowEntityID       => 'T123',
        SequenceFlowActionEntityID => 'TA123',
        Config                   => {
            CustomerID     => 'client123',
            # or
            CustomerUserID => 'client-user-123',

            #OR (Framework wording)
            No             => 'client123',
            # or
            User           => 'client-user-123',

            UserID => 123,                      # optional, to override the UserID from the logged user
        }
    );
    Ticket contains the result of TicketGet including DynamicFields
    Config is the Config Hash stored in a Process::SequenceFlowAction's  Config key
    Returns:

    $TicketCustomerSetResult = 1; # 0

    );